Black Angus Steakhouse - Chandler

Review summary

1. E

   Elizabeth

   Unspecified1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best steaks in town! The waitress was courteous.
   

   Is this helpful?

2. GB

   GeorgeB

   Milwaukee4 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Birthday dinner with my wife and son. Dinner for two was great, lots of food. Service was great.
   

   Is this helpful?

3. A

   Art

   Phoenix1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and even better service. Everyone was very nice especially Patricia, our waitress.
   

   Is this helpful?

4. F

   Fraser

   Calgary4 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Used our groupon, well worth the money. Food was great, our waitress was excellent. It did cost a little (to a lot) more but that was because we had drinks and kept ordering the options that were $6 more. However, those options were well worth it. Fantastic meal. Highly recommend.
   

   Is this helpful?

5. M

   Marsha

   Phoenix5 reviews

   1.0

   Dined on February 27, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   This was our first time dining at a Black Angus Steakhouse and we will never be back. The restaurant was practically empty, so I was surprised to receive ‘Applebees service’ from a steakhouse. When we arrived, we walked up to the host stand and stood for several minutes while the bartender and server chatted in the service well, completely ignoring us. Not even a simple acknowledgment to let us know the host will be right with us. When the host finally arrived she sat us at an oversized booth that directly faced one of the only other tables that was seated, so we moved to be next to them instead of staring across at them. My husband went to let her know, so she could update Open Table. She walked over to our new table, snatched up the two extra place settings and THREW a paper (for the server) on our table and turned to stomp away. Her attitude was insanely rude and inappropriate. I was absolutely floored. Our server was kind and knowledgeable of the menu, but her overall service was as sub par. She never once refilled our waters. By the end of service they were both completely empty. I ordered a blackberry mocktail of sorts and it was incredibly sweet so I didn’t take more than a small sip from it. I had it at the edge of the table for her to take, but she never once acknowledged it or asked if I would like something different. My husband finished his glass of wine and she never asked if he’d like another. Her attention to detail was incredibly poor. The food was decent. Not steakhouse quality. This isn’t the type of establishment to order a Med Rare Ribeye. Expect the temp to come out closer to a Med Well. As an AGM of a well established restaurant in Old Town, I was shocked to see how little these employees took pride in the work. It made me grateful for my team and how attentive they are from the front of the house to the back. I can’t imagine if we had come at a busy time.
   

   Black Angus Steakhouse - ChandlerResponded 5 days ago

   Marsha, we genuinely regret the experience you shared with us during your visit. Our goal is to ensure every guest feels welcomed and receives attentive service, and it sounds like we missed the mark for you. We take your feedback seriously as it helps us understand where we can improve. Please share your contact information directly at our website so we can further discuss your concerns and aim to make things right.
   

   1 person found this helpful

6. P

   Pam

   Phoenix4 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is one of our favorite places. Chris is the best!
   

   Is this helpful?

7. V

   Victoria

   Phoenix3 reviews

   3.0

   Dined on February 23, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The restaurant was nice, but a little noisy. Our table of five ordered rib-eye steaks and Filet Mignon. All of the steaks were thin, and appeared to be less than the sizes we ordered. The steaks were more done than we would have liked, and therefore a little chewy, but the flavor was good. Two guests also ordered lobster tails, which they said were very good. Four out of five guests ordered the Wedge Salad. Everyone received a hard center of the lettuce which was inedible. However, the rest of the salad was good. The person that ordered a Caesar Salad was happy with their salad. Everyone ordered loaded baked potatoes which were good, and one ordered roasted brussel sprouts, which they enjoyed. 3 glasses of wine and 1 beer were also ordered. The cost for five was a bit expensive considering the steak issues. The service was very good, but overall, I would only give it a 3 star rating, which may have been a little bit generous.
   

   Is this helpful?

8. J

   Jerry

   Phoenix1 review

   5.0

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. We have been eating here for years and have always had excellent food and service.
   

   Is this helpful?

9. A

   Alexandra

   Tahoe7 reviews

   5.0

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   My filet wasn’t cooked the way I had asked BUT our wonderful waitress had the kitchen remake my steak (and sides)! I love that they quickly brought me a new one and it was perfect. Great service overall and solid food!
   

   Is this helpful?

10. E

    Erica

    Phoenix1 review

    1.0

    Dined on February 16, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Started with them, sweeping next to us as we’re eating, followed up by vacuuming in the waitress backside being in our face. Then had to ask for silverware and napkins. They brought us a brown paper towels when everyone else had cloth napkins. First and only time ever coming to this establishment. 
    

    Black Angus Steakhouse - ChandlerResponded 5 days ago

    Erica, we regret to hear about your experience. Our aim is to provide a comfortable dining environment and attentive service to all our guests. We’re sorry for the inconvenience you faced. Providing silverware and proper napkins should be standard. Please share your contact information directly on our website so we can better understand the situation.
    

    1 person found this helpful