Black Angus Steakhouse - Arrowhead

Review summary

1. C

   Carol

   San Joaquin

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   It’s not the Black Angus we remember. The steaks were not flavorful; one looked like it had been microwaved vs grilled and had lots of grizzle. The manager was very kind, professional and responsive to our ‘fly’ issue and adjusted the bill accordingly. Our waitress did her job but lacked any friendliness. We didn’t want, need or expect fanfare but did reserve for our anniversary, which the front hostess kindly acknowledged. I was excited going in since we hadn’t been there in a long time but cannot foresee coming back. Could the glory days of BA be a thing of the past?
   

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2. A

   Ann

   Phoenix

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience in every way, food and server Hector!
   

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3. S

   Shane

   Phoenix

   1 review

   1.0

   1 review

   Dined on November 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Not happy. Had to make it there late because of work hours. Expecting to be able to get the campfire feast with the prime rib which is what I always get. Been going for years. Out of prime rib. Ordered steak and it was tough and chewy. Hard to even cut through with knife. When spending upwards of 100 dollars just want good quality food. Maybe because it was late. But not an excuse in my eyes. May have lost a long time customer. Service was okay
   

   Black Angus Steakhouse - ArrowheadResponded 6 days ago

   We appreciate your feedback, Shane. It's important to us that our guests enjoy quality meals every time they visit. We're sorry to hear that this experience fell short and understand your disappointment with the steak and unavailability of prime rib. We'd like the opportunity to make this right and better understand your concerns. Please share your contact information on our website so we can follow up personally.
   

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4. B

   Bessy

   Phoenix

   1 review

   3.0

   1 review

   Dined on November 12, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Food took a long time to arrive. Steak was to hard :(. Waitress was very nice.
   

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5. N

   Noreen

   New Mexico

   3 reviews

   3.0

   3 reviews

   Dined on November 11, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   This was our first time at BA, our waitress/bartender was rude. I was looking at the back menu campfire. I didn’t bother to look at the days it’s only served. The waitress/bartender came and flopped my menu over, pointed ar the menu and said you can’t eat campfire menu from the back, we can only eat from the first couple pages. I found the weekend campfire menu. After she left she could’ve said, oh you can order campfire just a different price on weekends. Idk if it was me that picked up the rude service, my boyfriend didn’t say anything. Another idk about is if the NM Black Angus only serves their filet minot with bacon wrap, this BA did not serve it like ABQ.
   

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6. T

   Tony

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was good and we had a great experience. Great job.
   

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7. M

   Michele

   Phoenix

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I came here for my 50th birthday. I had a wonderful experience. All the food was so good and our server Lisa was amazing!! I can't wait to come back.
   

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8. K

   Ken

   Phoenix

   1 review

   3.0

   1 review

   Dined on November 1, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Once we were seated which took a while the service and food were both great
   

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9. D

   Debbie

   Phoenix

   17 reviews

   vip
   5.0

   17 reviews

   Dined on October 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   You can’t go wrong with Black Angus. Consistently on point. Great food I ordered the burger today. Yummy. Maria was our server. She went above and beyond taking care of us. Food was hit. She continually checked to be sure we were enjoying our food and our time at the restaurant. I highly recommend Black Angus for great food and ambiance
   

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10. C

    Cindy

    Phoenix

    9 reviews

    5.0

    9 reviews

    Dined on October 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I like coming to this Black Angus. The servers are very friendly, and my food has always been great.
    

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