Benihana - Wheeling, IL

Review summary

1. LK

   LuciK

   Chicago6 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were wonderful, but when making the reservation I put down that it was my husband’s birthday and it was forgotten about by the staff
   

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2. R

   Rea

   Chicago5 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Being a return customer the service was exceptional, the food is outstanding and the server was top-notch!
   

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3. D

   Dario VIP

   Orlando11 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We always love our dining experience at Benihana’s. The food and the staff are amazing! The staff are very attentive and friendly. It’s nice thar my wife and I are recognized by the staff - we do go often. We look forward to our next dining experience. Can’t recommend the wagyu steak enough. It’s definitely an an experience everyone should try at least once. It’s steak on a whole other level.
   

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   Benihana - Wheeling, ILResponded 4 days ago

   Hello Dario, Thank you for your glowing review! We're thrilled to hear that you always enjoy your dining experiences at Benihana's. It's fantastic to know that our staff's friendliness and attentiveness have left a positive impression on you. We're especially glad to hear that you enjoyed our wagyu steak, which is indeed a taste explosion! Your kind words mean the world to us and motivate us to continue providing an amazing experience. Can't wait to welcome you back for another dining experience soon! Best, The Management Team
   

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4. J

   Jeff

   Chicago1 review

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Very good food quality and amount of food, good service
   

   Benihana - Wheeling, ILResponded 6 days ago

   Thanks for the review, Jeff! We're thrilled to hear that you enjoyed the food and service at Benihana - Wheeling, IL. We always strive to provide our guests with the best dining experience possible. We noticed that you rated our service a 4 out of 4. We appreciate your feedback and will strive to improve in this area. We hope to see you again soon!
   

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5. A

   Alisa

   Chicago12 reviews

   4.0

   Dined on March 9, 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   We went for lunch and it was a very good value. There were 3 tables and we had our own as a party of 4. The chef, Omar, was wonderful and really played to my son (3 YO) and made the experience enjoyable. I felt like the portions were a little small even for lunch. They also had a lounge deal which they did not communicate was only for the lounge and was not accessible as the lounge wasn't open or we were not given the option to sit at the lounge versus the floor.
   

   Benihana - Wheeling, ILResponded 6 days ago

   Hi Alisa, Thank you for taking the time to share your experience at Benihana - Wheeling, IL. We're thrilled to hear that you and your son enjoyed your lunch with us. We strive to create a memorable dining experience for our guests and your feedback is greatly appreciated. We apologize if the lounge deal was not communicated properly. We're always looking to improve our guests' experiences and your feedback will help us do that. We hope to welcome you and your family back soon for another enjoyable meal. Best regards, Benihana - Wheeling, IL Management Team
   

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6. C

   Carol VIP

   Chicago38 reviews

   4.0

   Dined on March 4, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great experience at Benihana - food was delicious, service was prompt and we had a blast watching the chefs cook.
   

   Benihana - Wheeling, ILResponded on March 5, 2025

   Hello Carol, Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that you had a great experience at Benihana - Wheeling, IL and that our food was to your liking. We strive to provide prompt and delicious service, so it's great to know we hit the mark for you. We look forward to welcoming you back soon for another fun-filled experience! Best regards, The Management Team
   

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7. L

   LorieAnn

   Chicago21 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food and great service. Lunch special is a nice value.
   

   Benihana - Wheeling, ILResponded on March 3, 2025

   Thanks for visiting us, LorieAnn! We're thrilled to hear that you enjoyed the food and service at Benihana - Wheeling, IL. Our lunch special is indeed a nice value and we're glad you found it satisfactory. We strive to provide the best dining experience for our guests and your feedback is much appreciated. We look forward to serving you again soon!
   

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8. D

   Dario VIP

   Orlando11 reviews

   5.0

   Dined on February 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience, and the food is just delicious.
   

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   Benihana - Wheeling, ILResponded on February 27, 2025

   Hello Dario, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Wheeling, IL. We're glad you enjoyed our food and found it delicious. Your feedback is greatly appreciated and it helps us to continue providing top-notch service. We look forward to welcoming you back soon! Best regards, The Management Team
   

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9. T

   Tom and Loretta

   Minneapolis10 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Awesome friendly service made our recent celebration a success! Thank you!
   

   Benihana - Wheeling, ILResponded on February 25, 2025

   Thanks for the review, Tom and Loretta! We're thrilled to hear that you and your family had an awesome experience celebrating a special occasion with us. It's wonderful to know that our friendly service made your celebration a success. We strive to provide the best service possible, and your feedback is a great motivation for our team. We look forward to welcoming you back for another memorable dining experience at Benihana - Wheeling, IL.
   

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10. T

    Tom

    Chicago3 reviews

    3.0

    Dined on February 23, 2025

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    I like the Benihana experience and I have been to the Wheeling locaion several rimes and the Las Vegas location over 20 times. This last time at the Wheeling location the three of us had to wait over 30 minutes to be seated, even with a reservation. Our waitress was very good, but the chef barely said a word beyond asking how people wanted their steaks cooked. He was very good at the cooking utensils and food juggling. The food was good as always. It’s not a cheap dinner, and part of the cost is the experience. The good news is that these are easy fixes.
    

    Benihana - Wheeling, ILResponded on February 24, 2025

    Hi Tom, Thank you for taking the time to share your experience at Benihana - Wheeling, IL. We're glad to hear that you enjoyed the chef's service and found the food good as always. We apologize for the wait time you experienced, and we're sorry that we didn't meet your expectations in terms of service and value. We're continuously working on improving our service and your feedback is invaluable. We hope you'll give us another chance to provide the experience you've come to expect from us. Best regards, Benihana - Wheeling, IL Management Team
    

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