Benihana - Wheeling, IL

Review summary

1. K

   Karena

   Chicago

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Xmas eve dinner with last minute reservations!
   

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2. S

   Susan

   Chicago

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   I think last I was one of the most disappointing dinners I’ve ever had at a Benihana. There was hardly any vegetables. The chicken wasn’t even cooked with a sauce and it was dry as a bone and I was never asked for anything else. The plain white rice had an awful aftertaste. I don’t know last time I’ll come here I think.
   

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3. l

   laura

   VIP

   Chicago

   14 reviews

   3.0

   14 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 1

   Christmas Eve with the family was supposed to be relaxing, fun, and festive but instead we were pushed through our meal so the chef could get to the next meal and so they can clear our table quickly. We barely finished each course when the next cake and they started clearing the table as we were still eating! The price of the meal was so expensive and not worth it!!! Also, what happened to the chef entertaining us???
   

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4. T

   Todd

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent and service impecable. Always a great experience for my birthday!
   

   Benihana - Wheeling, ILResponded 3 days ago

   Thanks for visiting us, Todd! We're thrilled to hear that you had a great experience celebrating your birthday at Benihana - Wheeling. It's wonderful to know that our food and service met your expectations. We always aim to provide excellent experiences for our guests, and your feedback is a testament to our efforts. We look forward to welcoming you back for more celebrations!
   

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5. S

   Sal

   VIP

   Los Angeles

   1 review

   3.0

   1 review

   Dined on December 15, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   This location will call you if you book within the last hour of closing to try to get you to cancel. They tell you that you will not have much time and make you feel like a burden. This has happened 3 times to me, booking at 10, 10:15, & 10:30… if you do not want people coming in at these times then they shouldn’t be on open table.
   

   Benihana - Wheeling, ILResponded 6 days ago

   Hey, Sal! We're really sorry to hear about your experience at Benihana - Wheeling. We understand that booking late can be frustrating, especially when you're trying to enjoy your evening. We're sorry if you felt like you had to deal with this situation, but we assure you that it's not the norm. We appreciate your feedback and will take it into consideration as we strive to improve our service. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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6. A

   ARLINDA

   VIP

   Chicago

   8 reviews

   2.0

   8 reviews

   Dined on December 13, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   The cook was new and he used salt and regular butter to cook with and went heavy on the salt. Didn’t even ask if we wanted any salt.
   

   Benihana - Wheeling, ILResponded 6 days ago

   Hi ARLINDA, Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our service, but we're sorry to hear that you found our use of salt during your meal to be less than ideal. We always aim to deliver a great experience, and your comments will definitely help us improve. We hope to have the opportunity to welcome you back to Benihana - Wheeling and provide you with a better experience. Best regards, The Management Team
   

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7. R

   Rea

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All staff friendly and considerate. Food (as always) great.
   

   Benihana - Wheeling, ILResponded on December 12, 2024

   Hey Rea! We're thrilled to hear that you enjoyed your experience at Benihana - Wheeling! It's great to know that our staff's friendliness and consideration made your visit enjoyable. We're also glad that you found our food to be of great quality. We noticed your rating on value. We strive to provide the best experience for our guests, and we understand that there's always room for improvement. We appreciate your feedback and will take it into consideration as we continuously work to enhance our service. Thank you again for your kind words and for taking the time to share your experience. We look forward to welcoming you back soon! Best regards, The Management Team
   

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8. J

   Jasmine

   San Francisco

   6 reviews

   3.0

   6 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The prices was off it wasn’t what they were advertising
   

   Benihana - Wheeling, ILResponded on December 10, 2024

   Dear Jasmine! Thanks for the feedback. We're sorry to hear that you felt our prices were not as advertised. We strive to provide the best value to our customers and your comments will help us improve. We're glad you enjoyed the food and we hope to serve you again soon. Best, The Management Team at Benihana - Wheeling
   

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9. R

   Rita

   Alabama

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing experience! We took our daughter for her 7th birthday and she loved it! The cook was so attentive and really put on a show. Our waiter brought her our ice cream and sand to her and even printed out a family photo! Food was outstanding. Thank you!
   

   Benihana - Wheeling, ILResponded on December 10, 2024

   Hello, Rita! Thank you so much for choosing to celebrate your daughter's 7th birthday with us at Benihana - Wheeling. We're thrilled to hear that you and your family had an amazing experience and that you enjoyed our food and service. Your kind words mean a lot to us. We strive to provide our guests with memorable dining experiences and your feedback is a testament to our efforts. We look forward to welcoming you back for many more celebrations in the future. Best Regards, The Management Team
   

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10. m

    meredth

    Chicago

    3 reviews

    4.0

    3 reviews

    Dined on December 2, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    I havent been to Benihana in a long time -- It did not disappoint . We went for son's bday and it was a joy . The chef Omar was awesome and the service and food was great ... no complaints thank you for making our meal a memorable experience !!
    

    Benihana - Wheeling, ILResponded on December 4, 2024

    Dear Meredth! We at Benihana are thrilled that you’re happy with our service! We'd love to see you again soon!
    

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