Benihana - Westbury, NY

Review summary

1. Y

   Yohana

   New York City

   4 reviews

   4.0

   4 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Cook didn’t have enough food for everyone’s appetizer. I ended up giving my daughter some of mine. He seemed to not care.
   

   Benihana - Westbury, NYResponded 5 days ago

   Hey Yohana! We're really sorry to hear about your experience with the appetizer at Benihana - Westbury. We always aim to provide a balanced meal for our guests and we regret that we fell short this time. Your feedback is important to us and we will certainly address this issue with our team. We hope that it won't happen again and we look forward to serving you better in the future. Best, The Management Team
   

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2. D

   Denis

   New York City

   1 review

   4.0

   1 review

   Dined on December 3, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food and service including Chef Chef was awesome
   

   Benihana - Westbury, NYResponded on December 5, 2024

   Hello, Denis! Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our food and service. We strive to provide our guests with a memorable dining experience, and it's great to know we hit the mark with you. We noticed that you rated our value a bit lower and we appreciate your feedback. We're always looking for ways to improve and we'll certainly take your comments into consideration. We look forward to welcoming you back to Benihana - Westbury soon! Best regards, The Management Team
   

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3. H

   Henry

   New York City

   1 review

   5.0

   1 review

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall, it was a pleasurable experience. Everything you would expect from Benihana.
   

   Benihana - Westbury, NYResponded on November 26, 2024

   Dear Henry! Thanks for the review! We're thrilled to hear that you had a pleasurable experience at Benihana - Westbury. Your kind words about our food and service are greatly appreciated. We strive to provide a dining experience that is nothing short of amazing. We look forward to your next visit!
   

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4. R

   Roberta

   VIP

   New York City

   9 reviews

   4.0

   9 reviews

   Dined on November 18, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Best chef! We were so lucky to have him! The food was beyond delicious!
   

   Benihana - Westbury, NYResponded on November 26, 2024

   Hey Roberta! We're thrilled to hear that you had a great experience at Benihana - Westbury! It's wonderful to know that our chef made such a positive impact on your dining experience. We're sorry to hear that our service didn't quite meet your expectations. We're always striving to improve and your feedback is invaluable to us. We hope to see you again soon!
   

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5. S

   Symphony

   New York State

   1 review

   3.0

   1 review

   Dined on November 17, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The server wrote incorrect orders for one person in my group and another person seated at the same table. The chef was mediocre. He took a while figuring out what to cook and then more time figuring out who to serve it to. He also messed up by serving colossal shrimp to the wrong person. Luckily the two people were together so he was able to switch the food from the wrong plate to the correct person’s plate.My food was cold by the time he finished making my scallops. I noticed the other chefs were a little more entertaining as well. This was not a good hibachi experience for my family and I
   

   Benihana - Westbury, NYResponded on November 20, 2024

   Dear Symphony! Thanks for the feedback. We're sorry to hear about your experience. It's disappointing to hear that the service and food didn't meet your expectations. We apologize for the mix-up with the orders and the shrimp issue. We take pride in our chefs' ability to quickly figure out the orders and make the right choices. We'll work on improving our service and food quality. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to provide a better experience on your next visit.
   

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6. A

   Ameika

   VIP

   New York City

   13 reviews

   5.0

   13 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   the waiter and waitress was amazing! the food was great and I will definitely go back
   

   Benihana - Westbury, NYResponded on November 17, 2024

   Hello, Ameika! Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed the food and service at Benihana - Westbury. We noticed that you rated our service a bit lower. We're always striving to provide the best service to our guests and we appreciate your feedback. We will definitely work on improving our service to meet and exceed our guests' expectations. We look forward to welcoming you back soon! Best, The Management Team
   

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7. J

   Jeremy

   VIP

   Chicago

   16 reviews

   3.0

   16 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   We got sat about 25 minutes after our reservation time.
   

   Benihana - Westbury, NYResponded on November 11, 2024

   Hi Jeremy! Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed your meal and the service at Benihana - Westbury. We understand that waiting for a table can be frustrating and we apologize for the delay. We're always striving to provide the best experience for our guests and your feedback is invaluable in that process. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to see you again soon for a more timely dining experience. Best regards, The Management Team
   

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8. D

   Dawn

   New York City

   1 review

   4.0

   1 review

   Dined on November 4, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   I've been to other hibachi restaurants and they're lively. It was nice though and my son enjoyed his birthday dinner.
   

   Benihana - Westbury, NYResponded on November 6, 2024

   Hi, Dawn! We're glad to hear that you and your son enjoyed your birthday dinner at Benihana - Westbury! It's wonderful to know that our lively hibachi style added to the special occasion. We're always eager to provide a memorable dining experience for our guests. We appreciate your kind words and look forward to serving you again soon. Best, The Management Team
   

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9. E

   Erica

   Orlando

   7 reviews

   5.0

   7 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our server for the very first time since dining for years was very inattentive. We weren’t provided a group picture despite letting her know it was a birthday. We had to wait long period of times in between each request. Once payment was received (while still eating) she never came back to the table. Was not a good experience for my mother birthday at all. Disappointed Our cook was hands on great
   

   Benihana - Westbury, NYResponded on November 4, 2024

   Hi Erica! We're truly sorry to hear about your recent experience at Benihana - Westbury. It's disappointing to know that your visit didn't meet your expectations, especially on such a special occasion. We strive to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback regarding the service and we assure you that we will use this as an opportunity to improve. We hope you'll give us another chance to provide the exceptional service you've come to expect from us. Sincerely, The Management Team
   

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10. K

    Kristina

    VIP

    New York City

    2 reviews

    3.0

    2 reviews

    Dined on November 2, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Food was ok but not great for the very high price.
    

    Benihana - Westbury, NYResponded on November 4, 2024

    Hi Kris! Thank you for taking the time to share your feedback. We're sorry to hear that you found our food not up to your expectations. At Benihana - Westbury we strive to provide our guests with a memorable dining experience, and it seems we fell short during your visit. We understand your concerns about the price and we're sorry if you felt it was high for the quality you received. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your honesty and will use your feedback to improve our service. Best, The Management Team
    

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