Benihana - Troy, MI

Review summary

1. M

   Mirakal

   Detroit4 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Service mid food good prices high as hell overall good.
   

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2. OT

   OpenTable Diner

   Detroit1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   Waitress was very slow, food was over cooked shrimp very over cooked, chicken very dry, steak was cooked perfect!
   

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3. A

   Alicia

   Detroit3 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a horrible experience here. Had a reservation at 8:15pm and had to wait an hour to be seated. We were famished so we waited. Big mistake! After being seated we waited and waited and finally 15 minutes the waitress came and took our drink order. After another long wait she finally came back to take our order. We waited again for the chef to come out but it was 10:30pm so we decided to leave. In addition the restaurant was dirty. For the prices they charge I expected more since I’ve been to their other locations. Never again will I patronize that location.
   

   Benihana - Troy, MIResponded 1 day ago

   Thanks for the review, Alicia. We're truly sorry to hear about your experience at Benihana - Troy, MI. It's clear that we fell short in meeting your expectations, especially regarding the wait times and cleanliness of our restaurant. We understand that dining experience is a valuable part of your visit, and we apologize for any inconvenience caused. We appreciate your feedback as it helps us improve. We hope you'll consider giving us another chance to provide you with the quality service you deserve. Best regards, Benihana - Troy, MI Management Team
   

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4. L

   Linda

   Detroit3 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We arrived at 6:20 and were not seated until 7:15. We ordered drinks 15 minutes later and 2 beers were never brought out when we questioned the waitress she said they ran out. Later we saw other tables receiving the same beer. We waited an additional hour for the chef to arrive at 8:15 started the meal service to find out our grill was the coldest in the restaurant and food was barely cooking and they had no yum yum sauce which is a favorite for our family. Some of our party didn’t even touch their food. The vegetables weren’t cooked and the food was not what we remember of this establishment. At the beginning when the waitress took our order she explained that it was a 6 course meal that included tea and ice cream. This was never offered or brought out. When we asked her about it at the end she said if we would like to wait for it she can bring it out. At this point we were there for 3.5 hours and could not wait any longer so we left. For the price we paid we did not receive the quality of food and service we deserved. My husband also got sick from the fumes at the nearby tables all the smoke was coming straight to him and after 3.5 hours he was unable to eat and sick to his stomach the ventilation was awful. We spoke to the manager upon leaving and he said he would contact us.
   

   Benihana - Troy, MIResponded 1 day ago

   Thanks for the review, Linda. We're truly sorry to hear about your experience at Benihana - Troy, MI. We apologize for the long wait time, the lack of beverage service, the food quality, and the discomfort caused by the smoke. We also regret that your husband was affected by the air quality. We take your feedback seriously and will use it to improve our service and food quality. We hope you'll give us another chance to provide the quality dining experience our customers deserve.
   

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5. C

   Cheniko

   Detroit1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   Our server was rude. The location is small. Everybody sits on top of each other. The back is the front. It was just a weird atmosphere and the prices were way too expensive. Osaka is much better. They're more affordable and you get noodles and rice and their server smile
   

   Benihana - Troy, MIResponded 1 day ago

   Hey Cheniko, We're really sorry to hear about your experience at Benihana - Troy, MI. We strive to provide a welcoming atmosphere and high-quality service, and we're disappointed to hear we fell short during your visit. We also understand your concern about our prices, and we'll definitely take your feedback into account. We're glad you enjoyed our noodles and rice, though. We hope you'll give us another chance to provide a better experience in the future.
   

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6. SM

   StephM

   Detroit5 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Came for my 10 year old son’s birthday. The restaurant is not clean. Plates were dirty and a few needed to be subbed out before we could eat. The waitress was clearly scattered. They no longer sing happy birthday? Took three asks to get kids menus (my kids are clearly young enough to need one) I ordered a soda water. She brought one then refilled it the rest of our dinner with plain water. However, I was charged $4 for ONE glass of soda water. The soup was so salty it was as though it was a concentrate and not diluted. The chef took a very long time, and was very messy, quite a few times food was falling off the grill onto the table, and when he was scraping to clean off the surface, chunks would fly off and a few hit us. I asked for hot tea and never got it. I used the restroom and I was disgusted. It was a filthy mess. The staff is messy and disheveled, messy multi colored hair, I mean go off with your personal style but I just don’t know where restaurant standards have gone. The price you pay for a family of 5 (with NO DRINKS except for a $4 soda water and one kid only having rice) being over $200 and I feel like I’m in a dirty Coney Island. I don’t usually give negative reviews, but this was the most disappointing experience we’ve had here in a long time. We have visited lots of other locations who operate with much higher standards. The Troy location has been in a steady decline and has recently turned into a dump and my family and I will not be returning. I will personally be contacting a manager in the morning.
   

   Benihana - Troy, MIResponded 3 days ago

   Dear Stephen, We sincerely apologize for your disappointing experience. This is not the standard we strive to uphold, and we deeply regret the cleanliness, service, and food quality issues you encountered. Your feedback is extremely valuable, and we take it seriously. We will be addressing these concerns with our team to ensure improvements are made. Please know that we appreciate your past visits, and we’d love the opportunity to make things right. Thank you for bringing this to our attention. Best, The Management Team
   

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7. A

   Alicia

   Detroit1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Made a reservation at 6:30pm, was sat but didn’t even get drinks until closer to 7:30pm. My husband didn’t get his beer (in a can) until our teppanyaki chef came to cook (that came with a dirty glass that was never replaced, so he just drank it straight from the can). The restaurant itself was not clean; wrappers, food, left behind kid toys all on the floor… The women’s bathroom was a whole different unpleasant experience. This was my first and only time going to Benihana unfortunately. The food was average, but nothing to brag about. Portion size was the only impressive thing about this entire experience.
   

   Benihana - Troy, MIResponded 7 days ago

   Thanks for the feedback, Alicia. We're sorry to hear about your recent experience at Benihana - Troy, MI. It's clear that we fell short in providing prompt service and cleanliness. We understand your concerns about the wait time and the cleanliness of our restaurant. We also take your feedback about the portion size seriously and will work on improving it. We hope you'll give us another chance to make it right. Best regards, Benihana - Troy, MI Management Team
   

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8. T

   Turran

   Detroit3 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The bar was full so we were seated at a booth, the waitress was very helpful and attentive, our experience was great
   

   Benihana - Troy, MIResponded on March 3, 2025

   Thanks for the feedback, Turran! We're thrilled to hear that you had a great dining experience at Benihana - Troy, MI. It's wonderful to know that our team was able to assist you and make your experience even better. We're also pleased to know that you found our service attentive and helpful. We hope to see you again soon!
   

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9. OT

   OpenTable Diner

   Atlanta1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was excellent. Chef was fantastic and kid friendly. Overall great experience for my first time
   

   Benihana - Troy, MIResponded on March 3, 2025

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed your first experience at Benihana - Troy, MI. It's wonderful to know that our chef and kid-friendly atmosphere added to your positive experience. We strive to provide excellent food and service, and your review confirms that we're doing our job well. We look forward to serving you again soon!
   

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10. JW

    JamalW

    Detroit3 reviews

    2.0

    Dined on March 1, 2025

    1. Overall 2
    2. Food 4
    3. Service 3
    4. Ambience 1

    Food was good, and hats off to the chef and waitress. However, the experience wasn’t the best due to those we were seated with. They gave the staff so much trouble and it really ruined the overall experience.
    

    Benihana - Troy, MIResponded on March 2, 2025

    Thanks for visiting us, Jamal. We're glad to hear that you enjoyed the food at Benihana - Troy, MI. However, we're sorry to hear that the experience you had with us was not up to your expectations. We always aim to provide an enjoyable dining experience for our guests and it seems we fell short this time. Your feedback is valuable to us and we will definitely look into this to ensure it doesn't happen again. We hope you'll give us another chance to serve you better in the future.
    

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