Benihana - Troy, MI

Review summary

1. M

   Malaysia

   Detroit

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Wasn’t my best experience, the cooked looked sick. He was sweaty and had a mask on. The table was over booked.
   

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2. C

   Crystal

   Detroit

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   HORRIBLE and WORST EXPERIENCE. The restrooms were filthy and waitress had a terrible attitude. We sat down and when the waitress gave us water we did not receive no straws until 10 minutes later. We also did not receive silverware and when I requested it the waitress rolled her eyes and walked away. Salad lettuce was brown and the chef made the rice burnt!! There was also an alternation that occurred between another waitress and guest. DO NOT GO TO THIS RESTAURANT.
   

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3. R

   Rebecca

   Detroit

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food was good, but not extraordinary. I wish I could have gotten a refill on our drinks. The waitress wasn't around much. The chef did well but was a bit messy. I got pieces of the food on me while he was cooking. I've had better food at other hibachi restaurants. The sushi was OK, but again, I've had better. Had to ask for dessert, it was never offered.
   

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4. S

   Shakayla

   Las Vegas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   It was fun … a little crowded but fun the cook could’ve been a little more entertaining tho
   

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5. t

   theron

   Detroit

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   idk why so many people give this place bad reviews but me and my girlfriend went last night and i had a great time. she had a great time too and loved the food. took almost an hour to sit down but they were busy it happens. chef took a minute to come out but honestly who cares the food was amazing, tried shrimp for the first time and it tasted great lol wouldn’t mind if they replaced the tobasco with franks lmao chicken and steak could’ve used more seasoning but honestly overall i was completely satisfied. tipped like 25$
   

   Benihana - Troy, MIResponded 1 day ago

   Thanks for the review, Theron! We're thrilled to hear that you and your girlfriend had a great time at Benihana - Troy, MI. It's wonderful to know that you enjoyed our food and found the service to be excellent. We apologize for the wait time but we're glad it didn't overshadow your experience. Your feedback about the seasoning is appreciated and we'll certainly take it into consideration. We hope to see you again soon!
   

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6. K

   Kisha

   Detroit

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   They were running 20mins behind rsvp. Took another 15mins for waiter than another 45mins for the chef. Once he finished cooking & put the food on our plates the waiter came right over with boxes & bags asking who was ready. Everybody looking around confused because we just got the food. So one person gave their plate to her. Then she said anyone else. She stood there waiting for us to pack the carry outs. Nobody actually ate or was able to enjoy the food.
   

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7. a

   anthony

   Detroit

   41 reviews

   5.0

   41 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I must say Demi my server was the best I've had i didn't have to ask for a refill at all she was friendly and very attentive to our needs TOM OUT COOK WAS GOOD ALSO BUT EGGS WERE A LITTLE OVER COOKED FOR THE RICE
   

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8. L

   Lisa

   VIP

   Detroit

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 2

   Food was very greasy and over priced, our server was wonderful however our chef left a lot to be desired. She flung her spatula almost hitting another lady at our table, got rice everywhere but on the grill and never served us our sauces. Food was incredibly over priced. We will stick with Osaka which has much better food at a lower price and better chefs.
   

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9. M

   Marnese

   Detroit

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   This has to be that worst experience I have ever had at Benihana. The service was very cold. My food was very cold. It took 20 minutes just to get me seated in general seating. I’m very upset.
   

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10. T

    Tracy

    VIP

    Detroit

    6 reviews

    3.0

    6 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 3

    Waitress was rude. The chef didn’t provide the typical experience. All the other chefs put on a “show” except ours.
    

    Benihana - Troy, MIResponded 4 days ago

    Hey Tracy, We're really sorry to hear about your experience at Benihana - Troy, MI. We strive to provide a memorable dining experience and it sounds like we fell short during your visit. We're disappointed to hear that our service did not meet your expectations and that you were not provided with the usual experience. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the kind of experience you expected. Best, The Management Team
    

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