Benihana - Torrance, CA

Review summary

1. V

   Victor

   VIP

   Las Vegas

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 1

   Made reservations for my family of four. Once we were being seated, we were seated with a family of three and then came the issue. A lady with her child also was seated with us, which now made 9 of us all crammed up. This lady was very rude to our chef named Andre. The lady kept complaining about how she wanted her rice, not enough steak and shrimp, “burnt” rice, all while being on her phone and watching social media videos with profanity. Andre did his best to accommodate this rude customer, but you could see he was having a hard time concentrating on cooking for the rest of the table. Managers should be walking around the restaurant to ensure all guests are respectful and following the code of conduct. I doubt we would will be dining at this location anymore.
   

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2. K

   Keith

   VIP

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 4

   Restaurant consistently overbooks. We were seated almost one hour past our reservation time
   

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3. A

   Ashley

   Los Angeles

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 5
   4. Ambience 3

   We had to wait for over 2 hours for our cook. Smh
   

   Benihana - Torrance, CAResponded 1 day ago

   Hi Ashley, We're sorry to hear about your recent experience at Benihana - Torrance, CA. We always aim to deliver a great experience, and we're sorry that we didn't meet your expectations this time. We understand that waiting for a long time can be frustrating, especially when you're looking forward to eating our delicious food. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Best Regards, The Management Team
   

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4. C

   Cynthia

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   We had to wait over 1 hour past our reservation time to be seated. Our server was working multiple tables and due to the fact that they were running out of drink glasses, they had to get the glasses from the customer then take to the back to refill it, so it made more work for them. The chef was super rushed and only did the choo choo train onion and a hibachi rice beating heart as their show. They over seasoned, over buttered and left all of the meat in gigantic pieces. Whole colossal shrimp and beef chunks so large that they were awkward and hard to eat without a knife. Then they charged a service charge because we were a large party and we were expected to tip our server on top of that. The restrooms were gross and the women’s restroom had a sink and the opposite side soap dispenser out of order with a super slippery floor. We used to love to go to Benihana to celebrate our birthdays but after this visit we will never go back. Don’t waste your money or your time.
   

   Benihana - Torrance, CAResponded 3 days ago

   Hi Cynthia, We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. We strive to provide an enjoyable dining experience for all our guests and it seems we fell short during your visit. We understand your frustration regarding the wait time and service. We also regret to hear that the food did not meet your expectations. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll reconsider and give us another chance to make it right in the future. Best Regards, The Management Team
   

   1 person found this helpful

5. V

   Vanidha

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food is always good but service isn’t great. I wonder if the servers are stretched really thin. We never even got a refill for water, my chair had oil on the back of it, and we weren’t seated until 35 min after our reservation time (what’s the point of having one?). I’ve been coming to Benihana for 25 years and it just seems to be going downhill.
   

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6. M

   Maurice

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   Well this was a rough experience - reservation was for 7pm Due to not being able to get our food in the grill until almost 9pm (8:47pm) my party left. We did not want to eat that late in the evening. We paid for the drinks, the soup and salad, but we left due to the long wait. Our server Myesha, was attentive and on point. However, due to circumstances outside her control she was not tipped. So overall experience was horrible to say the least. Will try the Santa Monica establishment next time. Hopefully it will be a better experience.
   

   Benihana - Torrance, CAResponded 5 days ago

   Thanks for visiting us, Maurice. We're really sorry to hear about the experience you had at Benihana - Torrance, CA. We understand that waiting can be frustrating, especially when you're looking forward to a delicious meal. We're glad to hear that our server, Myesha, was attentive and on point. We sincerely apologize for the inconvenience you faced and we appreciate your patience. We're glad that you're planning to try our Santa Monica establishment next time. We look forward to serving you better next time. Best regards, Benihana - Torrance, CA Management Team
   

   2 people found this helpful

7. C

   Clifton

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Place is great always at Benihana, but as a professional in customer experience I waited at the door for maybe 5 minutes before anyone greeted me and the bathroom doors and wall need to a better appearance… doors are beat up and there graffiti on the bathroom wall
   

   Benihana - Torrance, CAResponded 5 days ago

   Thanks for the review, Clifton. We're thrilled to hear that you always enjoy your visits to Benihana - Torrance, CA. We're sorry to hear about the inconvenience you experienced with the waiting time and the cleanliness of our facilities. We appreciate your feedback and will definitely take it into consideration as we continuously strive to improve our guests' experiences. We hope to welcome you back soon.
   

   1 person found this helpful

8. D

   Daysha

   VIP

   Los Angeles

   4 reviews

   2.0

   4 reviews

   Dined on January 17, 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   Was seated and hour+ after my reservation time. And took another 45 mins for the food to start being cooked.
   

   Benihana - Torrance, CAResponded 7 days ago

   Thanks for the feedback, Daysha. We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. It's clear that we fell short in meeting our service and food preparation timelines. We appreciate your patience and understanding, and we're committed to improving these areas. We hope to have the opportunity to serve you again and provide a more positive dining experience.
   

   1 person found this helpful

9. T

   Taelerr

   Orange County

   1 review

   2.0

   1 review

   Dined on January 17, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Had to wait over an hour for the cook Cold appetizers and soup Took a while to get drinks Very dissatisfied in my experience. And on top of that they only took off the price of our drinks when I feel it should have been way more discounted due to the experience
   

   Benihana - Torrance, CAResponded 7 days ago

   Hey Taelerr, We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. It's disappointing to know that you had to wait for your appetizers and soup and did not receive the level of service we strive to provide. We understand your frustration and we sincerely apologize for any inconvenience caused. Your feedback is valuable to us and we will certainly use it to improve our service. We hope you will give us another chance to provide a better dining experience. Best regards, The Management Team
   

   1 person found this helpful

10. A

    Amber

    Los Angeles

    5 reviews

    2.0

    5 reviews

    Dined on January 13, 2025

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 4

    This was probably our worst experience at Benihana. It took an hour before a chef came to our table. And then he had to leave to go get more meat after cooking all the beef and realizing he didn’t have my husband’s steak. I’m a vegetarian and asked for veggie yakisoba to be cooked in the back so I didn’t slow down the meal. (Could you imagine how long it would have taken to get our food if the chef had to cook mine before everyone else’s after waiting an hour?) When we got our bill, I was charged for the chicken yakisoba but was never even offered the chicken. Someone in my party could have eaten it since we had to pay for it. This was by far the most disappointing experience we’ve ever had at Benihana.
    

    Benihana - Torrance, CAResponded 1 day ago

    Hi Amber, We're truly sorry for your experience at Benihana - Torrance, CA. We apologize for the delay and mix-up with your veggie order. We understand you are a vegetarian and we should have offered your dish. We regret the long wait and the misunderstanding about the bill. Your feedback is valuable and will help us improve. We hope for another chance to serve you better. Best, Benihana - Torrance, CA Management Team
    

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