Benihana - Torrance, CA

Review summary

1. L

   Lisa

   San Diego

   2 reviews

   3.0

   2 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   We had Earl as our cook he did well. But it was a hour behind reservation time.
   

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2. G

   Gretchen

   Denver

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience and service on Christmas. Made a reservation 2 months ago, called and confirmed it live on 12/23. Showed up shortly before our reservation time and were told it would be an hour and a half before we could be seated. Manager was not apologetic in the least and offered us a free appetizer if we chose to wait and dine there. The other hosts ignored the customers leaving the manager to handle everything. Lots of upset customers in the lobby having the same experience.
   

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3. L

   Lisa

   VIP

   Northern MI

   5 reviews

   2.0

   5 reviews

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   We waited 2 hours to get a table on Christmas Day. We had early reservations. They obviously did not plan accordingly. The food was OK. Our chef lightened the mood but overall the cost for the ‘experience’ was not worth it today.
   

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4. K

   Krista

   Los Angeles

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was a great Christmas dinner ! Going again next year
   

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5. OT

   OpenTable Diner

   Los Angeles

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a wonderful meal, with fantastic service! the only downside was being seated 45+mins after our reserved time.
   

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6. g

   g.

   Los Angeles

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Table was not ready upon arrival. They were very behind due to over booking. They were about an hour behind. I have diabetes and my blood sugar was getting low so we ended up eating at the bar. It wasn’t the same, but at least we got the food a little quicker. I think we learned our lesson about going there on a holiday..
   

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7. B

   Brian

   Las Vegas

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Reservations were made hour and a half wait no place to sit outside except for four people there’s 20 people outside waiting in the freezing cold
   

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8. K

   KATHY

   Las Vegas

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The restaurant was extremely busy. All servers were very friendly, just not enough staff to provide the service expected at Benihana.
   

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9. C

   Christian

   VIP

   San Francisco

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   We dined for Christmas. The food was good and I am sure the workers did the best they could. However, it was a dreadful experience. We didn't get seated until approximately 50 minutes after our reservation time, then the wait at the teppan grill was unbelievable before the chef came out. We paid full price and generously tipped our servers because once again, I don't believe the mismanagement was their fault. With Christmas we all should pack patience wherever we go, but this was beyond reasonable. Not one accommodation was offered to help our table digest being mishandled like this. We should not have to wait two hours to eat when we had a reservation. Not enough chefs or staff is a problem that needs to be solved, or they need to just close on holidays and call it a day. The food is delicious, but not worth me feeling mishandled or my time disrespected like that again. I hope the restaurant reaches out to bridge the gap to those of us speaking out who trusted their Christmas Day and families with Benihana.
   

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10. R

    Rebecca

    Los Angeles

    5 reviews

    5.0

    5 reviews

    Dined 1 day ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was wonderful. Denise and Alvaro were both very attentive to the whole table.
    

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