Benihana - Torrance, CA

Review summary

1. OT

   OpenTable Diner

   Los Angeles7 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was very nice we went for and early lunch, not as many people which made it a relaxing lunch. I have been there at night it has been busy and hectic. This was first time at lunch and I liked it. The server was nice and friendly Ann’s the chef was efficient and fun. The honored my request regarding my wheelchair which gave me a table the was easy to get in and out of very pleasant..
   

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2. B

   Brandon

   Orange County3 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 1
   4. Ambience 5

   Chef was great. Energetic and Fun. Our Server was nice! Forgot some things but the chef made up for it . Overall a great experience
   

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3. j

   juvie

   Los Angeles3 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   My reservation was at 830 and didn’t get seated till about 920. The waiter was forgetful and came back once didn’t refill our drinks and forgot my cocktail. To have a reservation this late at a restaurant like this is unacceptable because our chef really didn’t start cooking until 10 pm by that time I was ready to go
   

   Benihana - Torrance, CAResponded 1 day ago

   Hi Juvie, We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. It's disappointing to know that we didn't meet your expectations in terms of service and timing. We understand how frustrating it can be to have a reservation at a late hour and we apologize for the inconvenience caused. We also acknowledge your feedback about the forgotten cocktail and we assure you that we'll address this issue. We hope to have another chance to serve you better in the future. Best regards, The Management Team
   

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4. OT

   OpenTable Diner

   Los Angeles3 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   I go to Benihana yearly for my birthday and my best friend’s birthday back to back Feb and Mar. this year has been the best service I’ve had! I got there for a 6pm reservation and was seated in 10 minutes!! The service has improved drastically and the chefs have been on their A game!! The food has been perfection and even the birthday songs have had charisma and making whole tables join in on the celebrations!!! Great job Benihana!! Keep up the great work!! See you next year!
   

   Benihana - Torrance, CAResponded 3 days ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that your visits to Benihana - Torrance, CA, have been a memorable experience. Your kind words about our service and food are greatly appreciated. We're committed to improving our service and making our guests' celebrations even more enjoyable. Looking forward to serving you and your friends again next year!
   

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5. OT

   OpenTable Diner

   Las Vegas5 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just had the greatest experience yet at Benihanas. I took my family of 8 out to dinner tonight. Both my brothers, my mom, my mother in law, my husband my 2 little boys (4 & 20 months) and I. Our waiter John-Well was patient, social, kind, helpful and friendly. He refilled our drinks, chatted with us, brought our soups and salads and constantly checked on us. He told us at the beginning of our dinner they were packed, but he was going to do his best to get us served as fast as possible. I will say I didn't even notice any service being slow. Our chef Eric was next level amazing (he needs to be training all the chefs). He was funny, quick, efficient, kind and had my 4 year old having the best time of his life. They were yelling funny words together, laughing and just being silly. My son even asked to come back tomorrow to hang out with his new friend. I can't wait to come back with my family again. I will be requesting John-well and Eric every time. As a team you will not go wrong!
   

   Benihana - Torrance, CAResponded 5 days ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you and your family had a great experience at Benihana - Torrance, CA. It's wonderful to know that our team was able to provide you with attentive service and a fun atmosphere. We're also glad that you and your little ones enjoyed their time with us. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you and your family again soon!
   

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6. S

   Shay

   Unspecified1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my first time I loved it I would definitely go again!
   

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   Benihana - Torrance, CAResponded 4 days ago

   Hi Ariel, We're over the moon to hear that you loved your first visit to Benihana - Torrance, CA! It's wonderful to know that you had a great experience with us and that we're one of your favorite restaurants. We always strive to provide excellent food and service, and your kind words truly mean a lot to us. Thank you for choosing us and we look forward to serving you again soon! Best Regards, The Management Team
   

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7. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined on March 3, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It’s been years since I’ve gone to this restaurant. I use to love it and was so excited to take my family. Our reservation was at 7:30pm. At 8:15pm we finally got our table. At 8:30pm we were still waiting to order. The server was working hard but he seemed overwhelmed. The chef was less than spectacular. We went to Benihana for the experience, but it was mediocre at best. The food tasted all the same. Our bill was $300 before the tip. The place was loud. The armed security guard standing in the dining room was alarming. Completely disappointed and will never go back.
   

   Benihana - Torrance, CAResponded 6 days ago

   Dear Guest! Thanks for the feedback. We're sorry to hear about your recent experience at Benihana - Torrance, CA. It's disheartening to know that we didn't meet your expectations this time around, especially since you used to love us. We acknowledge your concerns about the service and the noise, and we're always looking for ways to improve. We're sorry about the armed security guard as well. We appreciate your patience and understanding. We hope you'll reconsider and give us another chance to provide you with the experience you remember.
   

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8. M

   Michael VIP

   Los Angeles1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   They told us that we had to wait and hour after we made reservations for 8pm we ended up leaving and going somewhere else
   

   Benihana - Torrance, CAResponded on March 3, 2025

   Thanks for the review, Michael. We're truly sorry to hear about your experience at Benihana - Torrance, CA. We understand how frustrating it can be to wait, especially when you've made a reservation. We assure you that this is not the standard we strive for. We appreciate your feedback and will work on improving our service. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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9. D

   Delish VIP

   Los Angeles7 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   We had a 7pm reservation and were not seated until 8. It became obvious that they regularly take FAR too many reservations for each hour and that it is their standard practice to run an hour-long wait for reservations. Open table should shut down this service as management uses this practice as a strategy to keep the restaurant full at all times. It’s purposefully misleading. We were a party of 9 celebrating a birthday. We had no other choice on a Saturday night but to wait the hour.
   

   Benihana - Torrance, CAResponded on March 3, 2025

   Hello Delish, We're truly sorry for the long wait you experienced. We understand how frustrating it can be and we're sorry for any inconvenience it may have caused. We're glad to hear that you enjoyed our food and had a memorable birthday celebration. We take your feedback seriously and will work on improving our reservation management. We hope to welcome you back soon for a better experience. Best, The Management Team
   

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10. S

    Sophie VIP

    Los Angeles1 review

    1.0

    Dined on March 2, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Making a reservation is useless! 45 min wait with it…
    

    Benihana - Torrance, CAResponded on March 3, 2025

    Hey Sophie, We're truly sorry to hear about your experience at Benihana - Torrance, CA. We understand that waiting can be frustrating, especially when you're looking forward to a meal. We always strive to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
    

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