Benihana - The Woodlands, TX

Review summary

1. B

   Bradley

   VIP

   Houston

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We eat here literally a couple of times a month. This was absolutely terrible. Service?-we saw our server 3 times once when the drink order was taken, once with the drinks, and once with the check. I had an empty glass the last 30 minutes I was there. Hibachi chef?- must have been his first day. He was terrible. My wife’s scallops were trash. I have the same amount of oil in my truck as I did in my food. There were (2) tables with screaming babies within 10 feet of ours and at our table 4 kids were standing up making TikTok dance videos. Probably the worst Benihana experience I’ve had out of 80-100 visits across the US. Very disappointing
   

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2. D

   Darius

   Houston

   8 reviews

   4.0

   8 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was our Valentine's Day dinner and we had to wait an hour to be seated. There were a lot of people in line to be seated. When we finally were seated, we really enjoyed the experience. The food was good. The chef had a fun sense of humor with his Dad jokes. We sat together with others and enjoyed our meal. Thanks Benihana for a good experience.
   

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3. R

   Roger

   VIP

   East Texas

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We attempted to have a Valentines Day dinner, with a 7 pm reservation. The lobby was packed and it took 5 minutes of standing in line just to check in. We were told they’d text us when our table was ready. We found a small table in the bar area. My wife ordered a drink, and instead of bringing her the single serving, the server brought the $45 glass for two to share. I couldn’t taste any alcohol and the glass was 75% ice. With tax and tip it was a $57 drink. So we waited… and waited… at 7:45 I went back to the hostess. She said they have no idea how much longer it would be… but that we should be in the next two tables. We waited until 8, then left to find some Thai food. This is not the first night Benihana is serving a teppanyaki meal, so you’d think they have some data on how long each seating takes. I know this is a holiday, but again not their first. It’s been several years since we’ve been to this location… the previous time they were slow to seat us… and the meal took forever. I think we ended up at the restaurant for almost 3 hours. And that was on a weekday night, no holiday. Not sure I’d bother trying again.
   

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4. L

   LeMont

   Houston

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Me and my wife had a good experience, the manager came to our table and asked about our experience. And our cook Mr. Lee was awesome!!!!!
   

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5. B

   Brandon

   Unspecified

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible experience. Order was cancelled midway through us sitting at our table. We didn’t ask for it to be cancelled. Made a reservation for 6:15 and sat at our table at 7:15. Awful service. Do not recommend.
   

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6. m

   mercedes

   VIP

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Lilly and don was great food was great service was great
   

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   Benihana - The Woodlands, TXResponded 6 days ago

   Hi, Mercedes, we're thrilled to hear that you had a great experience at Benihana - The Woodlands, TX! It's wonderful to know that you enjoyed our food, service, and found them to be great. We strive to provide the best for our guests and your feedback is invaluable to us. We hope to welcome you back soon for more great experiences. Thank you for your kind words!
   

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7. F

   Fred

   Houston

   1 review

   4.0

   1 review

   Dined on February 5, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Good time overall. Food was okay, but service was good and what was the reason for going. All was great with the service and individuals for the experience. Seating was terribly and unnecessarily crowded which made full enjoyment of all less than expected. We (a group of five) were crowded into seating at one corner of a table for twelve.
   

   Benihana - The Woodlands, TXResponded on February 7, 2025

   Thanks for visiting us, Fred! We're glad to hear that you had a good time overall at Benihana - The Woodlands, TX. We're sorry to hear that the seating and the crowding affected your full enjoyment of your experience. We appreciate your feedback and will certainly take it into consideration for future improvements. We strive to provide excellent service and we're glad to hear that you had a positive experience with our staff. We hope to see you and your group again soon!
   

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8. K

   Kathy

   Houston

   1 review

   3.0

   1 review

   Dined on February 5, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food was great! We had reservations for 7pm, didn’t get seated until 7:20pm, chef didn’t come out until a little after 8pm and we didn’t leave until 9:30pm. They were very slow and no one seemed to care that we were sitting waiting for the chef to come out.
   

   Benihana - The Woodlands, TXResponded on February 6, 2025

   Hello Kathy, Thank you for taking the time to share your experience at Benihana - The Woodlands, TX. We're glad to hear that you enjoyed our food and we're sorry for the delay in seating and the extended wait time for the chef. We understand how frustrating that can be and we sincerely apologize for the inconvenience. We're continuously working on improving our service and your feedback is invaluable in that process. We hope to have the opportunity to serve you again and provide a more timely and enjoyable dining experience. Best regards, The Management Team
   

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9. G

   Gustavo

   Puebla

   2 reviews

   4.0

   2 reviews

   Dined on February 4, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We sit with other persons and we can’t to of private things
   

   Benihana - The Woodlands, TXResponded 6 days ago

   Hey Gustavo, We're glad to hear that you enjoyed your experience at Benihana - The Woodlands, TX. We always strive to provide the best service, and we're sorry to hear that the privacy features didn't meet your expectations. We appreciate your feedback and will certainly look into this for future improvements. We hope to see you again soon and provide a better experience. Best, The Management Team
   

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10. A

    Andrew

    San Francisco

    2 reviews

    1.0

    2 reviews

    Dined on February 2, 2025

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 1

    This place needs a major overhaul. It’s disgusting inside and food quility might as well been from cafeteria. The service was good but for $500 for 6 people the valve was not there.
    

    Benihana - The Woodlands, TXResponded on February 5, 2025

    Hi Andrew, We're sorry to hear about your recent experience at Benihana - The Woodlands, TX. We take pride in our food quality and service, so it's disappointing to hear that you didn't have a positive experience. We appreciate your feedback and will certainly take it into consideration as we strive to improve. We hope to have the opportunity to serve you again in the future and provide a better dining experience. Best Regards, The Management Team
    

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