Benihana - The Woodlands, TX

Review summary

1. J

   Julia

   Toronto

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a good time with the fam at Benihana! From the hostess, to servers, and the super talented hibachi chefs this place is awesome.
   

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2. A

   Anabel

   Houston

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   It was our first time ever going to a Benihana, and it was a bit under whelming. The staff were nice and we're attentive. However, the food was not the best it was tolerable. Personally, I had the sushi while the rest of my family had what they cook in front of you. I enjoyed my sushi, but from what I tried of what my family had on what was cooked, it was just not what we were expecting. The best wording I can put is that it wasn't the most flavorful thing. It was a fun thing to try once, but most likely not again.
   

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3. C

   Craig

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great family experience. Chef was fantastic! Attentive staff.
   

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4. K

   Karen

   St. Louis

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Be prepared to wait if dinner. 35 minutes after reservation time to sit. Two hours from reservation before we got food. It was a 3 hour endeavor. Food was good and staff kept apologizing. Chef was good.
   

   Benihana - The Woodlands, TXResponded 4 days ago

   Thanks for the feedback, Karen! We're sorry to hear about your experience, especially the long wait time and the delay in receiving your food. We strive to provide prompt service and delicious meals, and we regret that we fell short during your visit. We appreciate your patience and understanding. We hope to have the opportunity to provide a better experience on your next visit.
   

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5. K

   Kevin

   Houston

   15 reviews

   vip
   4.0

   15 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Everything in terms of food quality and table service; however, it took nearly 3 hours for our dinner experience. It appears that a staffing shortage may have been the cause. Hopefully, this was an isolated case and will be resolved soon.
   

   Benihana - The Woodlands, TXResponded 6 days ago

   Hi Kevin! We're really sorry to hear about your recent experience at Benihana - The Woodlands. We strive to provide top-notch food and service, and we're sorry to hear that we fell short during your visit. We take your feedback seriously and will use it to evaluate and improve our service times and staffing levels. We hope this was an isolated case and we'll do our best to provide you with a better dining experience in the future. Thank you for your feedback, it helps us improve. Best regards, The Management Team
   

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6. D

   Douglas

   Houston

   1 review

   4.0

   1 review

   Dined on November 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was good but the cook needs to work on her presentation
   

   Benihana - The Woodlands, TXResponded 7 days ago

   Hello, Douglas! Thank you for taking the time to share your experience at Benihana - The Woodlands. We're glad to hear that you enjoyed the food, but we're sorry to hear that our presentation didn't meet your expectations. We appreciate your feedback and will definitely take it into consideration as we continually strive to improve our culinary offerings. We hope to have the opportunity to serve you again soon. Best, The Management Team
   

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7. AM

   AlisonM

   San Antonio

   5 reviews

   4.0

   5 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Always a favorite. The kids love it. Did take a long time to get our chef. Food was ok but not amazing, but we go for the experience.
   

   Benihana - The Woodlands, TXResponded 7 days ago

   Thanks for the review, Alison! We're thrilled to hear that you and the kids always love your visits to Benihana - The Woodlands. We apologize for the longer than usual wait for your chef, but we're glad to hear that you still enjoyed the experience. We're always striving to provide the best food and service, and your feedback helps us do just that. We hope to see you again soon for another amazing dining experience!
   

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8. T

   Talina

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef, and management were on top of everything. It was delicious and thoughtfully prepared!!
   

   Benihana - The Woodlands, TXResponded 4 days ago

   Thanks for the feedback, Talina! We're thrilled to hear that you enjoyed your dining experience at Benihana - The Woodlands. It's wonderful to know that our chef and management were able to provide you with a top-notch experience. We strive to provide delicious food and excellent service, and we're glad we hit the mark for you. We appreciate your high ratings and look forward to serving you again soon!
   

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9. D

   Daniel

   San Francisco

   20 reviews

   5.0

   20 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Chef Kool is one of the best Chef’s we have ever had at Benihana!!!
   

   Benihana - The Woodlands, TXResponded on November 23, 2024

   Hey Daniel! We're over the moon to hear that you had such a fantastic experience with us at Benihana - The Woodlands. It's always a pleasure to know that our chefs' skills and knowledge are appreciated by our valued guests like you. We're thrilled to know that you had a 5-star experience with us, and we hope to see you again soon! Best regards, The Management Team
   

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10. i

    iroman

    Houston

    5 reviews

    5.0

    5 reviews

    Dined on November 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Manny is by far the best; great cook, innovative, great charisma. He always makes our experience an exceptional one; my grandkids love him...
    

    Benihana - The Woodlands, TXResponded on November 19, 2024

    Hi Iroman! Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us at Benihana - The Woodlands. We're especially pleased that you and your grandkids had a memorable time with us. Your compliments about our innovative cook, charisma, and service mean the world to us. We look forward to serving you and your family again soon! Best, The Management Team
    

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