Benihana - Short Hills, NJ

Review summary

1. OT

   OpenTable Diner

   New York City1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Sad to say this was an awful experience. Service is pretty close to terrible.
   

   Benihana - Short Hills, NJResponded 2 days ago

   Dear Guest! Thanks for the review. We're truly sorry to hear that your experience at Benihana - Short Hills, NJ didn't meet your expectations. We always strive to provide excellent service and it's clear we missed the mark during your visit. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to turn your experience around in the future. Best, The Management Team
   

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2. A

   Amarachi

   New Jersey1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   I made a reservation for 7:00 PM, but I did not receive my seat until approximately 7:30-7:40 PM. This is somewhat inconvenient, as I am uncertain of the purpose of making a reservation if one is not seated at the time of the reservation. Despite this minor inconvenience, the restaurant itself was amazing.
   

   Benihana - Short Hills, NJResponded 4 days ago

   Hi Amarachi, Thank you for your feedback. We apologize for the delay in seating you. We understand that waiting can be frustrating and we're sorry for any inconvenience caused. We're glad to hear that you found the food and value to be great. We hope to serve you again soon and provide a better experience. Best Regards, The Management Team at Benihana - Short Hills, NJ
   

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3. SB

   ScottB

   New York City5 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Request a table where Adil will be your chef! Best we’ve had in more than 20 years attending the Short Hills location. The portion sizes have shrunk while the price continues to increase
   

   Benihana - Short Hills, NJResponded 4 days ago

   Hey Scott, We're so glad to hear that you enjoyed your experience at Benihana - Short Hills, NJ! It's wonderful to know that our chef has made a positive impression on you. We understand your concern about the portion sizes shrinking while the price continues to increase. We strive to provide the best quality food and service to our guests and your feedback helps us do just that. We hope to see you again soon for another great dining experience! Best regards, The Management Team
   

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4. R

   Rima

   New York City1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Food was mediocre and overpriced. Way too salty and greasy. Would not recommend. Would not go back.
   

   Benihana - Short Hills, NJResponded 4 days ago

   Thanks for the feedback, Rima. We're truly sorry to hear that your experience at Benihana - Short Hills, NJ didn't meet your expectations. We take pride in our food and it's disappointing to know that it fell short during your visit. We also apologize for the saltiness and greasiness that you noted in your dish. We always aim to provide our guests with a great dining experience and it's clear we missed the mark this time. We appreciate your honesty and will certainly take your comments into consideration as we continually strive to improve. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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5. s

   shikha

   New York City5 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 3

   We waited 1.5hrs past our reservation time before we were eating dinner. It seems like the wait time gets longer and longer with every visit.
   

   Benihana - Short Hills, NJResponded 6 days ago

   Thanks for the feedback, Shikha. We're sorry to hear about your recent experience at Benihana - Short Hills, NJ. It's always our goal to provide prompt service and we regret that we fell short on your recent visit. We understand how frustrating this can be and we're working on improving our reservation system to avoid such delays. We appreciate your patience and hope to serve you better in the future.
   

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6. OT

   OpenTable Diner

   London1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was awful. Booked a table at 530 for 6, we ate at 745pm. Chef shortages were given as the reason. The food was dreadful. Manager awful, no apologies. Asked for me to add a gratuity. I was appalled as were the whole family. The manager told me I should have been informed of a 30 minute wait on arrival. That did not happen. We would have gone elsewhere if we’d known. He consistently blamed corporate for accepting reservations when they are shorthanded. He was sitting in the back chatting with colleagues while I was standing up trying our outrageous bill.
   

   Benihana - Short Hills, NJResponded on March 4, 2025

   Dear Guest! Thanks for the feedback. We're truly sorry to hear about your experience at Benihana - Short Hills, NJ. We understand that your visit was less than ideal and we apologize for the issues you encountered, including the long wait and the quality of food. We also regret the miscommunication regarding the reservation. We value all our customers and it's disappointing to hear that we didn't meet your expectations on this occasion. We will take your feedback into account as we strive to improve our services. We hope you'll give us another chance to make it right in the future.
   

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7. OT

   OpenTable Diner

   Philadelphia2 reviews

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Unfortunately we picked a night that the restaurant must have had a staff issue with cooks. We were seated 10 min after our reservation time, which was great. Waitress was quick with drinks and taking order…. However, waiting for 90 minutes with no sign of a chef coming to table to cook was becoming too much for my young kids waiting. Waitress said this was the second night like this with very long wait times for a chef to come to the table. After speaking with manager, who only offered the response “we’re doing our best”, it was time for my party to leave so I could feed my kids. I do understand being short staffed, but to fill every table up with customers and allow them to wait knowing they didn’t have enough cooks to handle all was just wrong. This was by far the worst experience I’ve had. We never ate or were offered some food from kitchen to maybe hold us over . The manager was completely not sorry or caring of the situation. I don’t know how you run a restaurant, but seems to me the right thing to do was not seat The restaurant to full capacity knowing you have no way of serving everyone. Maybe close off a few tables and let ppl know about wait time upfront.
   

   Benihana - Short Hills, NJResponded on March 5, 2025

   Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Short Hills, NJ. We understand how frustrating it can be to wait for service, especially when you have young children. We are also disappointed to hear about the long wait times you experienced. We aim to provide prompt and efficient service to all our guests, and it's clear we fell short during your visit. We sincerely apologize for any inconvenience caused. Your feedback is invaluable to us, and we will use it to improve our service. We hope you'll give us another chance to show you the kind of service we're truly committed to providing. Best regards, The Management Team
   

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8. a

   ashley

   New York City1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from ishanel and Adil would be coming back soon
   

   Benihana - Short Hills, NJResponded on March 4, 2025

   Hi Ashley, we're thrilled to hear that you enjoyed your dining experience at Benihana - Short Hills, NJ! It's wonderful to know that our service met your expectations. We strive to provide exceptional service to all our guests and your kind words are a testament to our team's hard work. We can't wait to welcome you back soon. Thank you for your support!
   

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9. OT

   OpenTable Diner

   New York City1 review

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Had a reservation for 745 wasn’t seated until 8:30 waited at the hibachi table for about an hour and a half before the chef came over. Didn’t leave the restaurant until about 10:50. Was a very long experience
   

   Benihana - Short Hills, NJResponded on March 3, 2025

   Dear Guest! We're truly sorry to hear about your experience at Benihana - Short Hills, NJ. It's always our goal to provide excellent service and it seems we fell short during your visit. We understand that waiting can be frustrating and we apologize for the delay in seating. We also regret any inconvenience caused by the long waiting time. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to make your next experience better. Best regards, The Management Team
   

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10. D

    Dewayne

    Las Vegas1 review

    3.0

    Dined on March 2, 2025

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4

    The food and Chef were really good, however my reservation was for 745pm, we were seated at about 830pm and didnt get a chef till around 10pm
    

    Benihana - Short Hills, NJResponded on March 3, 2025

    Thanks for the review, Dewayne! We're thrilled to hear you enjoyed the food and our Chef at Benihana - Short Hills, NJ. We sincerely apologize for the delay in seating you and the delay in receiving your chef. We understand how important timing is during peak hours and we're truly sorry for the inconvenience caused. We're constantly working on improving our service and your feedback is invaluable in this process. We hope to have the opportunity to serve you again and provide you with a better experience.
    

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