Benihana - Scottsdale, AZ

Review summary

1. K

   Kevin

   Phoenix

   6 reviews

   1.0

   6 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The cook never came to the station… we waited over an hour after being seated. Very poor experience overall.
   

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2. S

   Sara

   Phoenix

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a great time! Great food, chef and server!
   

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3. C

   CAL

   Phoenix

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Once we were finally seated, our experience was much better as our server and our chef were great. And the food was good. Biggest bummer was the start of our evening. We had a reservation for 6 o’clock, we were on time and yet waited almost an hour to be seated. That’s not right. What’s the point of having a reservation? We had plans to go to a movie after dinner, which we had to cancel. 
   

   Benihana - Scottsdale, AZResponded today

   Hello, Cal! Thank you for taking the time to share your experience at Benihana - Scottsdale. We're glad to hear that you enjoyed your meal and the service provided by our staff. However, we sincerely apologize for the long wait you experienced due to a reservation mix-up. This is not the standard we aim for and we're sorry for any inconvenience caused. We appreciate your understanding and patience, and we're continuously working on improving our reservation system. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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4. D

   Dolores

   Phoenix

   43 reviews

   vip
   5.0

   43 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Four of us ladies were celebrating the birthday of one of us. We had a 5:15 pm reservation but still had to wait until 5:45 pm. Once we were seated we had to wait for the staff to add a couple of more people. Luckily they put two more ladies with us and we all enjoyed meeting each other and having a fun dining experience. The entertainment of the table chefs is great for a first time experience, which in our case was the birthday girl. We all had different main courses and all meals were good. The salmon was outstanding with its avocado tarter sauce. We all enjoyed the hibachi grilled vegetables. We decided to order the full 6 courses and thoroughly enjoyed the soup, salad, veggies, entrees and dessert. This is not a restaurant I would frequent but on special occasions it's a fun dining experience for the young, old and in between.
   

   Benihana - Scottsdale, AZResponded today

   Thanks for the feedback, Dolores! We're thrilled to hear that you and your friends enjoyed celebrating your special day at Benihana - Scottsdale. It's great to know that our team's entertainment added to the experience. We're also glad to hear that you enjoyed the salmon and the other dishes you ordered. We understand that we may not be your usual dining experience but it's our pleasure to make special occasions even more memorable. We hope to see you again soon!
   

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5. C

   Chan

   Phoenix

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is Amazing Great service
   

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   Benihana - Scottsdale, AZResponded 1 day ago

   Thanks for the review, Chan! We're thrilled to hear that you enjoyed your dining experience at Benihana - Scottsdale. It's great to know that our food and service met your expectations. We always strive to provide an amazing experience for our guests. Your kind words are greatly appreciated and we look forward to welcoming you back soon. Best, The Management Team
   

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6. C

   Christine (Tina)

   Phoenix

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I’ve been coming to Benihana about 14+ years, The portions have become considerably smaller. And the prices tremendously expensive, Don’t think I will be able to fit next years visit in My Budget. Overall the Cook/Chef was Great, Hospitality was awesome. I celebrated My B’Day, and My Guest enjoyed their 1st visit there as well.
   

   Benihana - Scottsdale, AZResponded 5 days ago

   Thanks for the feedback, Tina! We're glad to hear that you've been with us for over 14 years and that you've enjoyed our portions and hospitality. We understand your concerns about the changes in our pricing and we assure you that we're constantly working to improve our guests' experiences. We hope to celebrate your B Day again with you!
   

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7. C

   Cathy

   Phoenix

   29 reviews

   4.0

   29 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   We had a great time. It was an extremely loud experience. Many children screaming, which is a parental issue, not the restaurant's, but not enjoyable. Our server and chef was great, but the gap of time between everyone fnishing their salad and the chef making an appearance was very long.
   

   Benihana - Scottsdale, AZResponded 6 days ago

   Hey Cathy and Mike! Thank you for choosing Benihana - Scottsdale for your family gathering and for taking the time to share your feedback. We're glad to hear that you had a great time and enjoyed our food. We're sorry to hear that you found the noise level to be too high and experienced a longer wait time for your salad. We always strive to create a comfortable dining atmosphere for all our guests and we're sorry if we fell short this time. Your feedback is invaluable and we'll certainly take it into consideration as we continuously work to improve our service. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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8. M

   Mary Liz

   Phoenix

   5 reviews

   vip
   1.0

   5 reviews

   Dined on December 8, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   I frequent this restaurant and each time it gets less and less than the price tag calls for; it was very empty, maybe 5 tables and I was there for well over 2.5 hrs and had to get up and get my own drink refill from the bar… It will be a VERYYYYYY Long time before I return if Ever!!! You lost a longtime customer 😢
   

   Benihana - Scottsdale, AZResponded 6 days ago

   Dear Mary Liz! Thanks for visiting us at Benihana - Scottsdale. We're sorry to hear that your recent experience didn't meet the high standards we aim for. We understand the frustration of waiting for too long and we apologize for any inconvenience caused. We're continuously working on improving our services and your feedback is invaluable in this process. We hope you'll consider giving us another chance in the future. Best regards, The Management Team
   

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9. J

   Julie

   Phoenix

   11 reviews

   vip
   4.0

   11 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Chef was incredible. The food is always good. Menu is a bit expensive but it’s great quality stuff. My biggest complaints are the prices of the kids menu and the fried rice add-on charge that is advertised as a “small upcharge” that the server couldn’t quantify. And then the actual upcharge on the bill for this small side dish is the price of a full kids meal at many other places. I’m good with the $50 fancy steak dinner for adults. I’m not great with a $30 (each!) chicken kids meal for a 3 and 5 year old. The service (besides being unable to quantify menu pricing of their most popular meal upgrade) was also a bit annoying as we couldn’t get basic things like water outside of the servers regular rotation despite many requests and kids crying for water since we were out of it for 20 mins despite repeated requests. I physically approached our server at his stand twice and finally had to request a manager actually do it.
   

   Benihana - Scottsdale, AZResponded today

   Thanks for visiting us, Julie! We're thrilled to hear that you enjoyed our food and found our chef to be incredible. We apologize if there were any shortcomings in our pricing and service during your visit. We appreciate your feedback and will certainly look into the issues you've mentioned. We hope to see you again soon at Benihana - Scottsdale!
   

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10. N

    Nicole

    Las Vegas

    1 review

    5.0

    1 review

    Dined on December 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Server was great and so was the chef. He helped out with allergies so my fiancé could find something to eat.
    

    Benihana - Scottsdale, AZResponded 7 days ago

    Dear Nicole! Thanks for the feedback! We're thrilled to hear that you and your fiancé had a great experience at Benihana - Scottsdale. It's wonderful to know that our team was able to accommodate your special dietary needs and ensure that you enjoyed both the food and the service. We appreciate your kind words and look forward to serving you again soon. Best, The Management Team
    

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