Benihana - Schaumburg, IL

Review summary

1. D

   Doris

   Chicago

   5 reviews

   4.0

   5 reviews

   Dined today

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Depending on your chef normal seasonings are added if you want "garlic butter" be sure to mention it with your food. Was a bit disappointed as the chef did not cook any seafood with any oil or butter unless asked.
   

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2. E

   Elizabeth

   Chicago

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   I’ve been going for years and I will not go back. even when you have reservations. The weight was over an hour and the service once you got to the table was really poor. The prices have gone up exponentially for four people three of them teenagers with no alcohol was over $200 Before tip. We were there for 3 hours total. The food was consistent as it usually is the shaft to the good job. It’s just not worth the price anymore. They have out price themselves for what it is. And it seems like they intentionally overbook, disappointed and will not be returning. It’s a shame because we really used to enjoy it.
   

   Benihana - Schaumburg, ILResponded 1 day ago

   Thanks for the review, Elizabeth. We're deeply sorry to hear about your recent experience at Benihana - Schaumburg, IL. We understand how frustrating it can be to have a long wait and receive poor service, especially when you have special requests like dining with teenagers. We also acknowledge your concerns about the prices. We strive to provide the best quality food and service, and it's clear we fell short during your visit. We're disappointed to hear that you won't be returning, but we'll take your feedback into account as we continually work to improve. We hope you'll give us another chance in the future to show you the Benihana experience you've come to love.
   

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3. K

   Kevin

   Chicago

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We made a reservation for 6pm and did not get seated until almost 7pm. What's the point in reservations if you still have to wait upon arrival? The food and drinks are also very expensive for what you get.
   

   Benihana - Schaumburg, ILResponded today

   Hey Kevin, We're really sorry to hear about your recent experience at Benihana - Schaumburg, IL. We understand how frustrating it can be to wait for a table and have to pay for overpriced food and drinks. We're taking your feedback seriously and will do our best to improve our service. We hope you'll give us another chance to provide you with the kind of dining experience we're known for. Best Regards, The Management Team
   

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4. M

   Mike

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Even with a reservation we had to wait 40 minutes
   

   Benihana - Schaumburg, ILResponded 1 day ago

   Hi Mike, We're truly sorry to hear about your experience at Benihana - Schaumburg, IL. We understand how frustrating it can be to wait, especially when you've made a reservation. We're glad to hear that you enjoyed the food and found our service to be excellent. We appreciate your feedback and hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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5. S

   Salena

   Chicago

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The restaurant may have overbooked its reservations. Several people were waiting for more than 30 minutes past their reservation time. Additionally, when handling different types of food, especially meat and seafood, the cook should not use the same knife to cut shrimp, steak, and chicken. That was a little concerning.
   

   Benihana - Schaumburg, ILResponded today

   Thanks for the feedback, Salena! We're glad to hear that you were able to enjoy your meal at Benihana - Schaumburg, IL despite the unexpected wait. We apologize for the inconvenience caused by the overbooking and the confusion with the types of food. We value your input and will certainly use it to improve our service. We hope to serve you again soon.
   

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6. S

   Srinivas

   Las Vegas

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Have to wait for the whole table to fill up before placing an order. We were first on the table. have to wait for 30 mins before even starting to place the order. Food is very expensive. Chicken undercooked
   

   Benihana - Schaumburg, ILResponded 1 day ago

   Thanks for visiting us, Srinivas. We're truly sorry to hear about your recent experience at Benihana - Schaumburg, IL. It's always our goal to provide our guests with prompt service and delicious food, and we regret that we fell short during your visit. We appreciate your feedback on the wait time and the quality of our food, and we'll certainly work on these areas for improvement. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, Benihana - Schaumburg, IL Management Team
   

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7. C

   Cheri

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful time. Food and service were both excellent.
   

   Benihana - Schaumburg, ILResponded today

   Thanks for the review, Cheri! We're thrilled to hear that you had a wonderful time at Benihana - Schaumburg, IL. It's great to know that you enjoyed our food and service. We strive to provide an excellent dining experience for all our guests. We look forward to serving you again soon!
   

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8. C

   Christy

   New York City

   16 reviews

   5.0

   16 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our family went in there on a Wednesday night and the place was full, but in a great way. We had a reservation and didn’t wait. The service was amazing! From the severs to the chef, everyone made the experience enjoyable for us.
   

   Benihana - Schaumburg, ILResponded 4 days ago

   Thanks for the review, Christy! We're thrilled to hear that you and your family had a great time at Benihana - Schaumburg, IL on a Wednesday night. It's wonderful to know that our team was able to provide excellent service and that you enjoyed the food. We strive to make every experience enjoyable for our guests, and your feedback is a testament to our efforts. We look forward to welcoming you back soon!
   

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9. OT

   OpenTable Diner

   Chicago

   1 review

   1.0

   1 review

   Dined on January 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We weee being rushed the food quality was sub par at best the waiter kept bringing us the wrong bill to the table after repeatedly telling her it was in correct
   

   Benihana - Schaumburg, ILResponded 7 days ago

   Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Schaumburg, IL. We always aim to deliver a great experience, and we regret that we missed the mark this time. We take your feedback seriously and will address it with our team to ensure we improve. We hope you'll give us another chance to impress you with our service and quality of food in the future. Best regards, The Management Team
   

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10. E

    Emily

    VIP

    Chicago

    13 reviews

    2.0

    13 reviews

    Dined on January 19, 2025

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 3

    My reservation was at 7:15pm and we didn’t get seated until 8pm
    

    Benihana - Schaumburg, ILResponded on January 20, 2025

    Thanks for the feedback, Emily. We're sorry for the delay in seating you and for the overall experience you had during your visit to Benihana - Schaumburg, IL. We strive to provide the best service and it seems we fell short this time. We appreciate your patience and understanding, and we're continuously working on improving our services. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
    

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