Benihana - Santa Anita, CA

Review summary

1. L

   Lashay

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this restaurant one of my favs I definitely look forward to returning soon Thank you for a wonderful birthday experience
   

   Benihana - Santa Anita, CAResponded 3 days ago

   Hey Lashay, we're absolutely thrilled to hear that you consider us one of your favs! It's always a pleasure to make your birthday experiences memorable. We're glad that our food, service, and value met your expectations. We look forward to your next visit soon. Thanks again!
   

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2. A

   Andre

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Reservation for 8:30 Sat down at 9:45 Food good Server was horrible
   

   Benihana - Santa Anita, CAResponded 4 days ago

   Hi Andre, We're truly sorry to hear about your recent experience at Benihana - Santa Anita. We strive to provide excellent service to all of our guests, and it's clear that we fell short during your visit. We appreciate your feedback about the reservation and the food service - it's invaluable to us as we aim to improve. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Santa Anita Management Team
   

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3. OT

   OpenTable Diner

   Los Angeles

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Reservation time was no honored. Sat down over an hour after my reservation time. Hibachi chef put minimum effort.
   

   Benihana - Santa Anita, CAResponded 4 days ago

   Dear Guest! Thanks for the review. We're truly sorry to hear about your experience at Benihana - Santa Anita, CA. It's clear that we didn't meet your expectations, especially with the reservation time and the service provided by our Hibachi chefs. We understand how frustrating this must have been for you. We're taking your feedback seriously and will work hard to improve our service. We hope you'll give us another chance to make it right.
   

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4. K

   Kevin

   Orange County

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   It was my GF Birthday, We came for the show, not the food. We had a reservation, That did not matter, at this Benihana. They over booked, We wait over 30 minutes past our reservation. Before we were seated. I was at Flemings Steakhouse in san diego the week before were they honor a reservation. Sorry fun place, Food and service are bad..
   

   Benihana - Santa Anita, CAResponded 4 days ago

   Thanks for the feedback, Kevin. We're sorry to hear that your experience at Benihana - Santa Anita, CA, on your GF birthday, didn't meet your expectations. We understand the importance of timely seating and we apologize for the delay. We're disappointed to hear that our food and service didn't meet your expectations as well. Your feedback is invaluable as we strive to improve with each and every customer. We hope you'll consider giving us another chance to provide a better experience. Best regards, Benihana - Santa Anita Management Team
   

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5. R

   Richard

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on February 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great overall experience. I recommend making reservations for fast seating. Food was delicious! Cook was fast with minimal show or tricks, some appreciate that, some don’t. I love that my cook cooked the protein first and then the rice. I rather take the rice home vs the protein because you get full fast! Oh, and make room for ice cream at the end 😃
   

   Benihana - Santa Anita, CAResponded on February 27, 2025

   Thanks for visiting us, Richard! We're thrilled to hear that you had a great overall experience at Benihana - Santa Anita, CA. It's always our goal to provide an exceptional dining experience, and we're glad we hit the mark for you. We appreciate your recommendation to make reservations and we're glad you enjoyed the fast service and the quick cooking. Your preference for the protein and the rice is noted, and we're glad you had a nice ending to your meal. We look forward to serving you again soon! Best, The Management Team
   

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6. E

   Evers

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on February 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrating my daughter’s 15th birthday here and everybody from the hostess to the waiters to the cook, everybody did an awesome job. If I could give them more than five stars I will definitely recommend coming back to this location.
   

   Benihana - Santa Anita, CAResponded 3 days ago

   Thanks for the review, Evers! We're thrilled to hear that you chose to celebrate your daughter's 15th birthday with us at Benihana - Santa Anita, CA. It's wonderful to know that our team provided you with an awesome experience, and that you appreciated it. Your high ratings are truly appreciated. We look forward to welcoming you back for more special occasions in the future.
   

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7. B

   B

   VIP

   Los Angeles

   29 reviews

   4.0

   29 reviews

   Dined on February 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a great experience at the Santa Anita branch. It’s hit or miss usually. Depends on the cook and your server. Tonight both were on point. Good fun table. Chris was the cook. Did a great job. My wife and daughter had the Benihana trio and I had the Seafood Diablo.
   

   Benihana - Santa Anita, CAResponded on February 24, 2025

   Hello B, Thank you for taking the time to leave us this wonderful review. We're thrilled to hear that you and your family had a great experience at the Santa Anita branch and enjoyed the Benihana trio and Seafood Diablo. We're especially glad to know that our team was on point and provided you with excellent service. We appreciate your feedback and look forward to serving you again soon! Best, The Management Team
   

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8. E

   Edgard

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was my first time going to Benihana‘s great experience my kids love the show. Food was excellent.
   

   Benihana - Santa Anita, CAResponded on February 16, 2025

   Hey Edgard, We're thrilled to hear that you and your kids had a great experience at Benihana - Santa Anita, CA! It's wonderful to know that you enjoyed the show and found our food to be excellent. We strive to provide our guests with the best dining experience possible, and your kind words are a testament to our efforts. Thank you for choosing us and we look forward to serving you again soon! Best, The Management Team
   

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9. A

   Ann

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Going on Valentine’s Day was probably a mistake. It was busy and we got seated with 6 other people and it was extremely crowded. Ruined the experience for sure. The shrimp and veggies were a bit too charred for my liking. Steak was phenomenal though. Overall, I did not enjoy my experience. It is a hit or miss at this Benihana’s and tonight was a miss.
   

   Benihana - Santa Anita, CAResponded on February 16, 2025

   Thanks for the review, Ann. We're sorry to hear that your Valentine's Day experience at Benihana - Santa Anita, CA was less than perfect. We understand that it can get crowded and noisy, especially on a special occasion like this. We're glad to hear that you enjoyed the steak, though. Your feedback is valuable to us and we'll take it into consideration as we continuously strive to improve our services. We hope to have the chance to serve you again and provide a better experience.
   

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10. W

    Wendy

    VIP

    San Francisco

    2 reviews

    2.0

    2 reviews

    Dined on February 9, 2025

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 2

    They were way way way overbooked. We waited for over an hour for our reservation. Everyone was lovely but don’t go on a weekend.
    

    Benihana - Santa Anita, CAResponded on February 15, 2025

    Thanks for visiting us, Wendy. We're truly sorry to hear about your experience at Benihana - Santa Anita, CA. We understand that waiting for your reservation for such a long time can be frustrating and we apologize for the inconvenience. We're glad to hear that everyone was lovely, but we understand that the overall experience was not up to our usual standards. We appreciate your feedback and will use it to improve our service in the future. We hope you'll give us another chance to make your weekend special. Best, The Management Team
    

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