Benihana - San Francisco, CA

Review summary

1. E

   Effie

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 3

   Did not serve APPETIZER and did not receive hot tea, this supposed to be on the menu.
   

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2. M

   Michael Christian

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Staff was attentive but we waited long for our tables. Should prepare better for big nights next time
   

   Benihana - San Francisco, CAResponded 1 day ago

   Thanks for the review, Michael Christian. We appreciate your feedback. We understand that waiting long for your table can be frustrating and we apologize for the inconvenience. We strive to provide efficient service and your feedback helps us improve. We hope to serve you better next time. Best, The Management Team at Benihana - San Francisco, CA.
   

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3. K

   Katie

   San Francisco

   18 reviews

   5.0

   18 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Love our Christmas Eve treat to Benihana. A firm family favourite the show, the food, the environment a true gem for young and old alike!!
   

   Benihana - San Francisco, CAResponded 1 day ago

   Hi Katie, We're thrilled to hear that you chose to celebrate your Christmas Eve at Benihana - San Francisco, CA and that we're a firm family favourite! It's wonderful to know that you enjoy our show, food, and environment. We're sorry to hear that our service didn't meet your expectations. We always aim to provide excellent service, and we appreciate your feedback as it helps us improve. We hope to welcome you back soon for another wonderful dining experience. Best wishes, The Management Team
   

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4. C

   Cindy

   VIP

   San Francisco

   18 reviews

   4.0

   18 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a great Krismas Eve meal with Chef Abel. We ordered our filet medium rare, and he cooked it perfectly. Our scallops, shrimp appetizer, and chicken were also cooked perfectly. I will definitely come back in the future when my waistline goes down a titch.
   

   Benihana - San Francisco, CAResponded 1 day ago

   Thanks for visiting us, Cindy! We're thrilled to hear that you enjoyed your Krismas Eve meal with us, especially the filet and the scallops. It's great to know that the chicken appetizer, shrimp, and our Krachi Krachi sauce made your evening wonderful! We're always striving to create the perfect culinary experience for our guests, and your feedback is a great motivation for us. We look forward to your next visit and the time when you're able to trim down a bit!
   

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5. B

   Burhan

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service we were promptly seated as per our reservation.
   

   Benihana - San Francisco, CAResponded 1 day ago

   Thanks for the feedback, Burhan! We're thrilled to hear that you enjoyed the food and service at Benihana - San Francisco, CA. It's always our goal to provide prompt seating and top-notch service. We appreciate your high ratings and look forward to welcoming you back soon. Best, The Management Team
   

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6. C

   CJ

   Portland

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   I normally have a good time when going to Benihana, but this time something was off. Granted, it was clearly a busy night, despite being a Monday. We were late being seated and getting water, and the hibachi table wasn’t turned on by the time the chef arrived so things were further delayed. The chef was clearly put off by this and showed his irritation throughout the service, and it affected the vibe at the table, creating a more subdued experience than I am used to. The food was good as always but I was disappointed with how the service went considering I went for my birthday.
   

   Benihana - San Francisco, CAResponded 2 days ago

   Hi CJ, We appreciate your feedback and are sorry to hear that your recent visit to Benihana - San Francisco, CA didn't meet your expectations. We understand that our service was not up to par, especially considering the busy night. We're glad to hear that you enjoyed the food. We hope to have the chance to serve you better in the future. Best, The Management Team
   

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7. OT

   OpenTable Diner

   San Francisco

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   We made a reservation for 4:45 to be able to make a 7:00 show. We were seated at 5:15 and the chef couldn’t start cooking until about 6:15 because the table took so long to heat up. They should heat the tables before people are seated in my opinion and the seat people when their reservation is. When we arrived at 4:45 the place was empty, so I don’t understand the problem. The chef was great but we had to rush out just minutes after our main meal was served. I had to leave my plate basically untouched and couldn’t take it with me because I wasn’t going to bring it to the ballet.
   

   Benihana - San Francisco, CAResponded 2 days ago

   Hey, we're really sorry to hear about your experience at Benihana - San Francisco. We understand that waiting for a table and then being seated can be frustrating, especially when you're looking forward to a show. We apologize for the delay and any inconvenience it may have caused. We're glad to hear that you enjoyed the chef, but we understand that the rest of your meal left you unsatisfied. Please know that we take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to provide you with a better dining experience. Sincerely, The Management Team.
   

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8. L

   Lolita

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   It took way too long to seat us. I love Benihana but the service was just not that great. Good place for lunch but not great during holidays. Took an additional 45 min to just seat us from our reservation then once we sat down didn’t even get our drinks for another 40 min
   

   Benihana - San Francisco, CAResponded 3 days ago

   Hey Lolita, We appreciate your feedback and we're sorry to hear about your experience at Benihana - San Francisco. We understand that waiting can be frustrating and we're sorry for the delays you experienced during your visit. We strive to provide efficient service and it's clear we fell short this time. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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9. Y

   Yvette

   VIP

   San Francisco

   17 reviews

   4.0

   17 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Fun place for a large group. Good staff and entertaining. I could do without the service charge, but I guess everybody in San Francisco thinks it’s OK to do that.
   

   Benihana - San Francisco, CAResponded 4 days ago

   Thanks for visiting us, Yvette! We're glad to hear that you enjoyed your time at Benihana - San Francisco. It's great to know that our staff, food, and entertainment kept your group entertained. We understand your concern about the service charge. We aim to provide a unique dining experience for all our customers, and we believe in providing fair value. We appreciate your feedback and will take it into consideration. Looking forward to your next visit!
   

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10. J

    Jenny

    San Francisco

    4 reviews

    5.0

    4 reviews

    Dined on December 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always love going here for my birthday, the food is amazing as always !
    

    Benihana - San Francisco, CAResponded 7 days ago

    Thanks for the review, Jenny! We're thrilled to hear that you always enjoy your birthday celebrations at Benihana - San Francisco. It's fantastic to know that our food continues to impress you. We truly appreciate your support and look forward to serving you again soon!
    

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