Benihana - San Francisco, CA

Review summary

1. C

   Cyra

   San Francisco

   7 reviews

   vip
   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef was Francisco; he was top notch, five stars all the way. He was non-stop with the Benihana thrills from start to finish. It was everything we had hoped for and more. He took such care to prepare our vegetarian meals on the grill first so that they would not have contact with meat items. The coordination between him and his assistant to get everyone their items quickly was also flawless. Well done!!!!
   

   Benihana - San Francisco, CAResponded 2 days ago

   Hey, Cyra! We're thrilled to hear about your fantastic experience at Benihana - San Francisco! It's great to know that our team was able to provide you with top-notch service and that our vegetarian grill dishes exceeded your expectations. We're also glad that our chef's thrills and throngs met your expectations. Your kind words mean a lot to us. We look forward to serving you again soon. Best, The Management Team
   

   Is this helpful?

   Report
2. J

   Joan

   San Francisco

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Birthday dinner for 10 year old. Entertaining. Perfect
   

   Benihana - San Francisco, CAResponded 2 days ago

   Thanks for visiting us, Joan! We're thrilled to hear that you enjoyed your birthday dinner at Benihana - San Francisco. It's wonderful to know that you found our food and service to be perfect. We strive to make every occasion special for our guests, and your feedback is a testament to our efforts. We look forward to serving you again soon!
   

   Is this helpful?

   Report
3. M

   Marcio

   New York City

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing experiente, food delicius and great time with family.
   

   Benihana - San Francisco, CAResponded 6 days ago

   Dear Marcio! Thanks for visiting us at Benihana - San Francisco! We're thrilled to hear that you had an amazing experience and enjoyed our delicius food. We always aim to provide a great time with family, and your feedback is a testament to that. We noted your feedback about the value and appreciate your input. We look forward to serving you again soon!
   

   Is this helpful?

   Report
4. P

   Paul

   New York City

   9 reviews

   vip
   3.0

   9 reviews

   Dined on December 1, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   The restaurant was extremely busy. Food was OK and the service was OK too. It was very loud. The worst thing were the bathrooms they were absolutely disgusting. Somebody should’ve cleaned those. Disturbing 
   

   Benihana - San Francisco, CAResponded on December 2, 2024

   Dear Paul, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
5. C

   Caroline

   San Francisco

   2 reviews

   vip
   5.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Erin was the best chef!!! Food was great! We all had a blast.
   

   Benihana - San Francisco, CAResponded 7 days ago

   Dear Caroline! Thank you for your positive review! We're delighted to hear that you enjoyed your experience with us and that our chef provided excellent service. We appreciate your feedback and hope to welcome you back soon
   

   Is this helpful?

   Report
6. P

   Peter

   San Francisco

   7 reviews

   vip
   3.0

   7 reviews

   Dined on November 29, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Portions have gotten much smaller and prices have gone up
   

   Benihana - San Francisco, CAResponded 2 days ago

   Hello, Peter! Thank you for taking the time to review your experience at Benihana - San Francisco. We're glad to hear that you found our service and food to be good. We're always working on improving our offerings and pricing, and your feedback is important to us. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

   Is this helpful?

   Report
7. V

   Vickie

   San Francisco

   4 reviews

   vip
   5.0

   4 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I ate here last evening which was Thanksgiving. Food was delicious. I had shrimp, scallops and calamari. My son ordered steak and lobster. The food was fresh and seasoned perfectly. It was great fun watching it cooked in front of us. Also the people at our table were friendly and kind. It was a special holiday experience.
   

   Benihana - San Francisco, CAResponded on November 30, 2024

   Hello, Vickie! Thank you for choosing Benihana - San Francisco for your Thanksgiving dinner! We're thrilled to hear that you and your family enjoyed your meals and our service. It's always a pleasure to serve our guests and we're glad to know that our staff made your experience pleasant. We look forward to welcoming you back for more memorable dining experiences. Best regards, The Management Team
   

   Is this helpful?

   Report
8. K

   Kay

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great fun. Great place to celebrate Thanksgiving
   

   Benihana - San Francisco, CAResponded on November 30, 2024

   Thanks for the feedback, Kay! We're thrilled to hear that you enjoyed the food and the overall experience at Benihana - San Francisco. We strive to create a fun and memorable experience for our guests, especially on holidays like Thanksgiving. We appreciate your high ratings for our food and service. We're always looking for ways to improve and we value your input. We hope to see you again soon!
   

   Is this helpful?

   Report
9. A

   Aij

   San Francisco

   1 review

   1.0

   1 review

   Dined on November 28, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Understaffed and did not provide a clear heads up to the long wait
   

   Benihana - San Francisco, CAResponded on November 30, 2024

   Thanks for the review, Aij! We're truly sorry to hear about your experience at Benihana - San Francisco. We strive to provide our guests with the best service and it's clear we fell short during your visit. We understand that waiting can be frustrating and we're sorry for any confusion about our staffing. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

   Is this helpful?

   Report
10. N

    Nia

    San Francisco

    2 reviews

    4.0

    2 reviews

    Dined on November 28, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    Pros: the food was pretty good, the guests we were seated with were fine, and the location was easily accessible with a nearby parking garage. Cons: we were seated 20 minutes after our reservation time and still had to wait almost an hour to place an order. Our chef finally arrived at our table at 9 (we had a 7pm res). Our chef also lacked the flair I have come to associate with Benihana. We also had to listen to other customers loudly complain and argue with staff the entire time we waited to be seated. Overall, I would have expected a smoother experience for a weeknight service. This location seemed overbooked and understaffed. At least the food was decent.
    

    Benihana - San Francisco, CAResponded on November 30, 2024

    Thanks for the feedback, Nia! We're glad to hear you enjoyed the food and found us easily accessible. We apologize for the delay and the noise level during your service. We strive for a comfortable dining experience and will take your comments into consideration. We hope to provide a smoother experience on your next visit.
    

    Is this helpful?

    Report