Benihana - San Diego, CA

Review summary

1. M

   Mabel

   San Diego

   5 reviews

   vip
   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jessica and Santiago were wonderful and we are looking to coming back.
   

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2. J

   Jocelyn

   San Diego

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It’s always fun to celebrate at Benihana! Everything was great!
   

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3. R

   Raylene

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef, Jessie and waiter Nathan were both excellent. I have never had a bad experience at Benihana but tonight's service was the best we have ever had.
   

   Benihana - San Diego, CAResponded 1 day ago

   Dear Raylene, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

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4. O

   Olimpia

   San Diego

   18 reviews

   5.0

   18 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lunch was great. Our cook Santiago was great. He was friendly and went along with my husband's jokes. He also cooked a delicious meal.
   

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5. S

   Sue

   San Diego

   19 reviews

   vip
   5.0

   19 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Benihana’s food is consistently good. The chef was very entertaining it’s the perfect place for a fun family celebration.
   

   Benihana - San Diego, CAResponded 3 days ago

   Dear Sue, thank you for your positive review! We're delighted to hear that you enjoyed your experience with us and that our team provided excellent service. We appreciate your feedback and hope to welcome you back soon
   

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6. T

   Tania

   Los Angeles

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Server was inattentive , did not refill our drinks with us having to ask her. Also they didn’t do the birthday picture our song. That place is expensive and they didn’t do what they have to.
   

   Benihana - San Diego, CAResponded 3 days ago

   Dear Tania, thank you for your feedback. We're sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. We want every guest's experience to be the best possible, and we work hard to make sure that happens. Please feel free to reach out with further feedback or any questions via our "Contact Us" page on our website.
   

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7. J

   JOSHUA

   San Diego

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great
   

   Benihana - San Diego, CAResponded 3 days ago

   Thanks for the feedback, Joshua! We're thrilled to hear that you enjoyed your experience at Benihana - San Diego. It's always a pleasure to receive positive feedback and we're glad we could provide you with a memorable dining experience. We look forward to serving you again soon. Best regards, The Management Team
   

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8. M

   Matthew

   San Diego

   5 reviews

   vip
   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best. Who doesn’t love Benihana? Great wait staff and chefs.
   

   Benihana - San Diego, CAResponded 5 days ago

   Thanks for the feedback, Matthew! We're thrilled to hear that you enjoyed your experience at Benihana - San Diego. It's always a pleasure to serve you and your family, and we're glad you appreciated our wait staff and chefs. We strive to provide the best service possible and your kind words affirm that we're on the right track. We look forward to welcoming you back soon!
   

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9. G

   George

   Las Vegas

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We never got food. We where seated 1 hour late and had to leave the table after 45 min because they didn’t serve us
   

   Benihana - San Diego, CAResponded 5 days ago

   Hi George! We're truly sorry to hear about your recent experience at Benihana - San Diego. It's disappointing to know that we didn't meet your expectations this time around. We strive to provide excellent service and it's clear we fell short. We understand how frustrating it can be to be seated and not receive your meal, especially when you've made a reservation. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best Regards, The Management Team
   

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10. D

    Denise

    Orange County

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a wonderful waitress and cook. Delicious food and variety! Our big complaint - we had a 7:15 reservation and were seated at 7:45, we were served soup and salad quickly- 8:00-8:15. But the cook did not make it to our teppanyaki table until 10:00pm. If we had known we would be eating at 10pm on a 7:15 reservation we would not have seated. Tables seated after us had a cook before us. They kept promising us that the cook was coming, and then other tables would get a cook, but not us.  the discrepancy was never explained. We were given a free appetizer of edamame while we waited. It was Thanksgiving, so it was very crowded at the restaurant. Still we would go back on a non-Holiday because when we did get service, it was great and the food was delicious.
    

    Benihana - San Diego, CAResponded 5 days ago

    Thanks for the feedback, Denise! We're thrilled to hear that you enjoyed our food and variety at Benihana - San Diego. We apologize for the wait you experienced and the mix-up with your reservation. It's great to know you appreciated our efforts to serve you promptly. We're also glad that our food made a positive impression on you. We appreciate your patience and understanding during the busy holiday period. We look forward to serving you again soon.
    

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