Benihana - San Diego, CA

Review summary

1. ST

   STEPHENO

   San Diego1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our reservation was for 6:15 but we weren’t even seated until 645
   

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2. OT

   OpenTable Diner VIP

   Houston8 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and experience. The staff was very professional and the food was delicious.
   

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3. e

   erikav

   San Diego1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   If I could give 0 stars I would . Went in for my daughter bday which we go every year . We were seated with another couple and that couple left . Manager carol comes up to us saying be carful what we say in Spanish because the people that were sitting with us spoke Spanish and the guy works here. We asked what is she talking about or where is she going with this and she states the guy told her we were talking about him in Spanish . She came up to us aggressively like she believed what he said and keep in mind we were with our 4 kids . My kids were confused and scared . She could of gone about it in a different way maybe in private asking not assuming ! We were all uncomfortable and decided to leave . A employee begged us to stay and said there is always issues with her . It's sad because we always go and with her as the manager I don't feel comfortable going back!
   

   Benihana - San Diego, CAResponded 1 day ago

   Thanks for the review, Erika. We're truly sorry to hear about your recent experience at Benihana - San Diego, CA. We strive to create a welcoming environment for all our guests and it's clear we fell short in your case. We value your feedback and will certainly use it to improve our service. We hope you'll consider giving us another chance to provide a better dining experience. Best, The Management Team
   

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4. OT

   OpenTable Diner

   San Diego7 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great once we got seated. We waited for an hour past our reservation time. The hosts informed us they were running behind which was nice but it was still frustrating because we had our kids with us and they were hungry and getting tired.
   

   Benihana - San Diego, CAResponded 2 days ago

   Dear Guest! We're really sorry to hear about your experience. It's clear that we fell short on meeting your reservation time and we sincerely apologize for that. We always strive to provide our guests with efficient service and it's clear we missed the mark on this occasion. We're glad to hear that you enjoyed the food and found it to be good value. We hope to have the opportunity to serve you again and make it up to you. Thank you for your feedback. - The Management Team at Benihana - San Diego, CA
   

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5. OT

   OpenTable Diner

   Greater Boston2 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made a reservation for 7:00 a week in advance. Didn’t get seated until 8:00 and didn’t get served any food until 8:45. Awful
   

   Benihana - San Diego, CAResponded 2 days ago

   Dear Guest! Thanks for the review. We're truly sorry to hear about your recent experience at Benihana - San Diego, CA. It's quite disappointing to know that you had to wait for an extended period of time and were not served any food. This is not the level of service we strive to provide our guests. We appreciate your feedback and will use it as an opportunity to improve. We hope you'll give us another chance to serve you better in the future.
   

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6. EA

   EsmeraldaA

   San Diego1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience, don’t come. We are currently here, our reservation was for 7:45, we finally sat down at 9:30. It’s 10, still no cheff, no comment from management, no comps for the wait, nothing. If it wasn’t because we’re beyond the point of leaving, we would’ve walked out. We’re hear to celebrate and the poor management experience has ruined our night. Overly booked, under staffed, horrible management, a perfect storm. Don’t come, especially if you have children.
   

   Benihana - San Diego, CAResponded 3 days ago

   Thanks for the review, Esmeralda. We're truly sorry to hear about your recent experience at Benihana - San Diego, CA. It's disappointing to know that we didn't meet your expectations on your special night. We understand how frustrating it must have been to wait for so long and not receive the service you expected. We are taking your feedback seriously and will work on improving our service. We hope you'll reconsider and give us another chance to make it right. Best regards, The Management Team
   

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7. OT

   OpenTable Diner

   San Diego1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Reservations were at 6:30PM. I got there with my two hungry daughters at 6:15. We were seated at 8PM. We weren’t served drinks until 8:30. We had three different waiters during our stay and none of them showed up unless the chef called for them. Food was decent as usual but waste of money and time
   

   Benihana - San Diego, CAResponded 3 days ago

   Dear Guest! We're really sorry to hear about your experience at Benihana San Diego, CA. We understand that waiting can be frustrating, especially when you're looking forward to a nice meal. It's also disappointing to hear that you weren't provided with drinks or service promptly. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to provide a better dining experience. Sincerely, the Management Team.
   

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8. J

   Jodi VIP

   San Diego14 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 3

   Took a long time for food and dirks to start to flow. Chef was fine but he cooked veggies at the end and seafood at the beginning which was odd. Overall great food and value with the spectacle of it all. Very busy and noisy if that bothers you.
   

   Benihana - San Diego, CAResponded 3 days ago

   Hey Jodi, thank you for taking the time to share your experience at Benihana - San Diego, CA. We're glad to hear that you enjoyed the food and found value in our offerings. We apologize if you found our chef's cooking and the timing of the dishes to be different. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our guest experience. We're sorry if the noise level was a bit high, we aim to create a lively atmosphere, but we understand that it can sometimes be a bit overwhelming. We hope to welcome you back soon! Best regards, Benihana - San Diego, CA Management Team
   

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9. R

   RAMIRO VIP

   Monterrey5 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   MUY BUENA COMIDA PERO MUY RUIDOSO Y MUY LELNO CON SERVICIO LENTO PERO ATENTO
   

   Benihana - San Diego, CAResponded 3 days ago

   Estimado Ramiro! Gracias por tomarse el tiempo para compartir su experiencia. Nos alegra saber que disfrutó de nuestra comida. Lamentamos que el ruido y la alta concurrencia hayan afectado su visita, así como la lentitud en el servicio. Nos esforzamos por ofrecer un ambiente agradable y una atención eficiente, y su comentario nos ayuda a mejorar. Apreciamos que haya notado la atención de nuestro equipo y esperamos recibirlo nuevamente para brindarle una experiencia aún mejor. Atentamente, La Gerencia
   

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10. B

    Belle

    San Francisco3 reviews

    1.0

    Dined on March 5, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    Not friendly greeter, cook fixated with a different family “he knows “ talks to them more and not a fun cooking show at all
    

    Benihana - San Diego, CAResponded 3 days ago

    Thanks for visiting us, Belle. We're sorry to hear that you didn't have the experience you hoped for. We strive to provide a welcoming atmosphere for all guests, and we regret that we fell short in your case. We're always looking to improve and your feedback is invaluable to us. We hope you'll give us another chance to make it right.
    

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