Benihana - Plymouth Meeting, PA

Review summary

1. F

   Frankie

   Philadelphia

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Horrible service. That’s all i am going to and need to say.
   

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2. M

   Maura

   Atlantic City

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Terrible service. We were there for al ost two hours. Menu is confusing and you will definitely need reading glasses for the small print. Not going back
   

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3. H

   Helen

   Philadelphia

   6 reviews

   1.0

   6 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I was so disappointed the restaurant obviously overbooked. Our reservations were at 7:00pm and I don’t think we were seated until 8:30 only to be moved because our seating was next to the storage area and as servers went back and forth the cold air coming from the room was unbearable. The manger did move us however it got worse. Our server dropped the drinks for the table after we had waited an hour to get them. The food at best was average. I will never go back for Christmas as this establishment chose money over their customer’s satisfaction.. Shame on you Benihana!!!
   

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4. N

   Nicholas

   Philadelphia

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Reservations were running behind, but the whole staff handled it well, very much appreciated, especially on a Holiday
   

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5. K

   Kate

   Philadelphia

   8 reviews

   1.0

   8 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   6:15 reservation, seated at 7:45, no food until 8:30. Only 1/2 of the appetizers came out. Yes, it was Christmas but they clearly overbooked and then had a “special expensive menu” and not nearly enough servers or chefs to provide even poor service. Would not return.
   

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6. S

   Shannon

   VIP

   Philadelphia

   10 reviews

   3.0

   10 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   While the food was delicious and our hibachi chef was fantastic, it seems pretty evident the restaurant overbooked their reservations. Our reservation was for 6:00 PM and we were seated at 6:45. Our hibachi chef came to the table just after 7:00. There were other parties there who were seated over an hour after their reservation time and tables near us who were seated before us but whose hibachi chef came to their table after ours did. We very much enjoyed our food; however, the overall experience was certainly negatively impacted by the stressful vibe surrounding us. Hoping Benihana PM makes some changes to their reservation/seating model, particularly on Christmas Day.
   

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7. L

   Lela

   VIP

   Philadelphia

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   6 PM reservation on Christmas Day. We arrived on time—and was seated 45 minutes later. That was the norm for the holiday. Besides that, all was very good.
   

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8. M

   Megan

   Philadelphia

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed dinner and the staff was amazing!! Especially Robert… couldn’t have been nicer or more accommodating!!!
   

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9. IB

   IBPDE

   Philadelphia

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Eight of enjoyed dinner here for the first time on Christmas Day and were pleasantly surprised. Service was friendly and decent considering that the restaurant was packed. Our chef, Hy was great - no overdone theatrics - but he was social and pleasant and the meal he prepared for us was absolutely delicious! The portions were very generous and the meal was a good value too!
   

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10. D

    Devan

    Philadelphia

    1 review

    2.0

    1 review

    Dined 3 days ago

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2

    Food was great but server took away from the experience. Didn't get our drinks till 1/2 way through dinner (this was after sitting at the table for 30min without being greeted).
    

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