Benihana - Pittsburgh, PA

Review summary

1. S

   Sheila

   VIP

   Atlanta Metro

   12 reviews

   5.0

   12 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Wonderful service and excellent food! Recommended!
   

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2. L

   Lindsey

   Los Angeles

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   TERRIBLE!! Although it was Christmas, I understand it was going to be busy.. however, our waiter was rude. I understand the frustration but the service was just terrible. Food had no seasoning to it. The chef almost cut his hand trying to do tricks.. it was also very loud. Dishes being thrown and dropped. Overall, terrible experience.
   

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3. C

   Cynthia

   Houston

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Restaurant lost power and were behind in seating us for our reservation. Which was understandable. But then they mistakenly cancelled our reservation while we were waiting so our seating was really late.
   

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4. g

   gary

   Las Vegas

   19 reviews

   1.0

   19 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Power loss. Internet loss. Service loss. Waited and waited and waited and waited to be seated. Not worth the wait.
   

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5. D

   Danica

   Pittsburgh

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Unfortunately we were not able to eat here on Christmas as planned. We made a reservation and the staff was great and very friendly. They were apologetic but the computers were down and we waited an hour and couldn’t get served at our table. Again the staff was great but we were not able to have our Christmas meal.
   

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6. M

   Monet

   VIP

   New York City

   11 reviews

   1.0

   11 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We had a 8:30 reservation, arrived at 8:20, was told there is a 30 minute delay in seating. We weren’t seating until 10pm. Even then it took 15 minutes to drinks and another 30 to received apps. I do not recommend this location and they didn’t seem to care. If I can get a 0 stars I would. 
   

   Benihana - Pittsburgh, PAResponded 3 days ago

   Hello Monet, We're truly sorry to hear about your recent experience at Benihana - Pittsburgh, PA. We understand how frustrating it can be to wait for your order, especially when you have a reservation, and we apologize for the inconvenience you experienced. We appreciate your feedback and will work on improving our service. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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7. S

   Stephanie

   Pittsburgh

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great except for the long wait with reservations Reservations for 8pm, didn’t get seated until close to 9pm and then waited another hour for our chef….but the food and service once it happened were excellent.
   

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8. D

   Dennis

   Tampa

   38 reviews

   2.0

   38 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   We did not have our usual experience at Benihana. They were extremely busy and while we were seated within 10 minutes of our reservation, we waited 25 minutes to see a server. Our drink orders were incorrect and had to be sent back. After we ordered our dinner, we waited another 20 minutes for the soup and the salad was delivered after our hibachi chef arrived. The quality of the food was excellent as well as our chef Manuel. We have had dinner there on Christmas Eve a number of times but this time it fell short.
   

   Benihana - Pittsburgh, PAResponded 3 days ago

   Hey Dennis, We're sorry to hear about your recent experience at Benihana - Pittsburgh, PA. We apologize for the wait times and any mix-ups with your orders. We also appreciate your patience with our chef. We're glad to hear you enjoyed the quality of our food and we hope your next visit is more satisfactory. Best, The Management Team
   

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9. J

   Jay

   VIP

   Pittsburgh

   13 reviews

   5.0

   13 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was clear that while the staff did a great job, the restaurant was very over booked. We made a reservation for the lounge and apparently that was a mistake. Fortunately we got a table. But it was clear many people waited long past their reservation time. Again, staff did great but it was a lot on them
   

   Benihana - Pittsburgh, PAResponded 3 days ago

   Thanks for visiting us, Jay! We're glad to hear that despite the situation, you still had a positive experience at Benihana - Pittsburgh, PA. We understand that waiting longer than expected can be frustrating and we apologize for the inconvenience caused. We're happy to know that despite this, you still enjoyed our food and service. We appreciate your understanding and patience. We look forward to serving you again soon!
   

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10. P

    Pete

    Pittsburgh

    1 review

    2.0

    1 review

    Dined 5 days ago

    1. Overall 2
    2. Food 5
    3. Service 5
    4. Ambience 1

    We regularly have family dinners there. This was not our best visit. Noise level was so loud that we couldn’t even have conversations with family at our table. One of the things we look forward to is Plum wine with our meal. We were told that they are not allowed to sell it any longer! You can buy it at the liquor store but they can’t sell it? Seems like BS to me. They were out of some types of alcohol that family members ordered also. Food was good as usual.
    

    Benihana - Pittsburgh, PAResponded 3 days ago

    Thanks for visiting us, Pete! We're sorry to hear about the noise level and the lack of Plum wine during your recent visit. We understand how important family dinners are and we apologize for any inconvenience caused. We're glad to hear that you enjoyed the food. Your feedback is valuable to us and we'll certainly take it into consideration to improve our service. We hope to serve you again soon and provide a more enjoyable experience.
    

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