Benihana - Pittsburgh, PA

Review summary

1. T

   Toni

   Pittsburgh

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family had a blast. Met wonderful people that were at our table and the chef was fun and very personable.
   

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2. T

   Tracy

   Cleveland

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   First time here. Was recommended by multiple people. The food was sub par and it was way over priced. The people I went with who have been here multiple times and loved it even said it was not good this time and they don't know why. This was the first time they ever had a bad meal here. Figures that would be my luck. I won't be back.
   

   Benihana - Pittsburgh, PAResponded 1 day ago

   Hi Tracy, We're truly sorry to hear that your recent experience at Benihana - Pittsburgh didn't meet your expectations. We strive to provide our guests with the best food and service, and it's disappointing to hear that we fell short during your visit. We appreciate your kind words about our service, but we're sorry that we fell short this time. We understand that we can't please everyone, and we sincerely apologize for any disappointment. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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3. S

   Stuart

   VIP

   Pittsburgh

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent customer service , waitresses and waiters go out of their way to serve customers Christina and Jake go over and above Chefs are amazing Always delicious at Greentree We have gone there once a month since it was the Samurai Our favorite restaurant
   

   Benihana - Pittsburgh, PAResponded 3 days ago

   Thanks for the review, Stuart! We're thrilled to hear that you had a wonderful experience at Benihana - Pittsburgh. It's wonderful to know that our team's efforts to provide excellent service and delicious food have been appreciated by you and your frequent guests. We're honored to be your favorite restaurant and we look forward to serving you monthly for many more years to come!
   

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4. V

   Vicki

   Orlando

   1 review

   3.0

   1 review

   Dined on December 14, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food and chef were great!! The service was awful though. Kept forgetting drinks, sat there after dinner waiting for sauce containers for about 25 mins until we had to grab waiter and ask for containers. Never received my ice cream that I paid for. Just terrible service
   

   Benihana - Pittsburgh, PAResponded 7 days ago

   Hey Vicki, we're really sorry to hear about your experience at Benihana - Pittsburgh. It's disappointing to know that our service didn't meet your expectations, and we apologize for the delay in serving your ice cream and forgetting the containers. We strive to provide excellent service and value to our guests, and it seems we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the excellent dining experience we're known for. Best regards, Benihana - Pittsburgh Management Team
   

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5. m

   michael

   VIP

   Salt Lake City

   7 reviews

   2.0

   7 reviews

   Dined on December 13, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   Normally dinner is a 10 out of 10 here eight upstairs at the bar at a table. The food was all lukewarm and rice was cold. Wind served. We eat here about 3 to 5 times a month so it was a little disappointing.
   

   Benihana - Pittsburgh, PAResponded 4 days ago

   Thanks for visiting us, Michael. We're sorry to hear that your recent experience at Benihana - Pittsburgh didn't meet your expectations. We strive to provide our guests with an exceptional dining experience and it seems we fell short this time. We take your feedback seriously and will work on improving our food temperature and service quality. We appreciate your patronage and hope to have the opportunity to serve you better in the future. The Management Team
   

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6. K

   Karl

   Pittsburgh

   11 reviews

   5.0

   11 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always quality service with great food. A go to for celebrating special events.
   

   Benihana - Pittsburgh, PAResponded on December 15, 2024

   Hi Karl! Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the quality of our service and food, and that we're your go-to place for celebrating special events. We truly appreciate your support and look forward to welcoming you back for more memorable dining experiences. Best regards, The Management Team at Benihana - Pittsburgh
   

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7. G

   Gary

   Pittsburgh

   3 reviews

   1.0

   3 reviews

   Dined on November 30, 2024

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 2

   The food and service was good but the place was freezing cold and we asked 3 times to please do something about it and nothing. Today is the following day and my girlfriend is sick thats how cold it was where we sat.The other four people ate with there coats on. I also spent $500 for the coupons they offer for black friday and never received them so i had to spend an additional $400 for my dinner. The most uncomfortable dinner i ever ate in cold for $400 dollars.
   

   Benihana - Pittsburgh, PAResponded on December 2, 2024

   Dear Gary! Thanks for the feedback. We apologize for the service issues you experienced, as we strive to provide an excellent dining experience for all our guests. We're committed to providing a better experience and your feedback will help us improve. We hope to serve you better next time. If you wish to contact us with further details regarding your experience, you may reach us by visiting our "Contact Us" page on our website.
   

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8. S

   Stephanie

   Pittsburgh

   2 reviews

   5.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brandon was a fantastic waiter and Emanuel the best chef! The food was absolutely delicious and cooked to perfection. We had reservations for lunch the Saturday after Thanksgiving and it wasn’t as crowded as we had expected. I’d highly recommend Benihana (especially for lunch when the menu is less expensive, but the quantity still huge)!
   

   Benihana - Pittsburgh, PAResponded on December 2, 2024

   Dear Stephanie, we are delighted to hear that you enjoyed your experience at our restaurant! We are thrilled that our chef made your visit special. Thank you for your kind words and for choosing to dine with us.
   

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9. M

   Margarita

   Pittsburgh

   3 reviews

   4.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was overall delicious. I did not care for the ginger sauce, it was far more sodium than ginger; disappointing Everything else was delicious❤️
   

   Benihana - Pittsburgh, PAResponded on November 30, 2024

   Thanks for the review, Margarita! We're thrilled to hear that you enjoyed the food at Benihana - Pittsburgh. We appreciate your feedback regarding the ginger sauce and we're sorry to hear that it didn't meet your expectations. We always strive to provide delicious meals with balanced flavors, and we'll definitely take your comments into consideration. We're glad to hear that you found the overall experience and value to be satisfactory. We hope to see you again soon for another round of delicious food and service!
   

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10. L

    Lee ann

    Pittsburgh

    2 reviews

    5.0

    2 reviews

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Went for Thanksgiving. It was fun to watch the food production. The food was delicious and service was excellent.
    

    Benihana - Pittsburgh, PAResponded on November 30, 2024

    Thanks for visiting us, Lee Ann! We're thrilled to hear that you had a fun time at Benihana - Pittsburgh during your Thanksgiving visit. It's wonderful to know that you enjoyed the food production and found the food delicious and the service excellent. We strive to provide our guests with an amazing dining experience, and your feedback is a testament to our efforts. We look forward to serving you again soon!
    

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