Benihana - Orlando - International Drive, FL

Review summary

1. OT

   OpenTable Diner

   San Francisco

   9 reviews

   2.0

   9 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 1

   We have Kani House near our home. It is far superior!! There were only a few families eating hibachi; yet they crammed everyone on to 1 table! There were 10 adults on our side of the table. Cramped & uncomfortable. The other side was full as well. 2 chefs/ 1 for each hibachi/each side of the table. I was on the end & was getting continually bumped as there wasn’t enough room for carts & supplies for the 2 chefs with the number of orders…. I will never eat at a Benihana again.
   

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2. D

   Damon

   Indiana

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great except seat cushions were really worn down with no padding left in them.
   

   Benihana - Orlando - International Drive, FLResponded today

   Thanks for visiting us, Damon! We're thrilled to hear that you enjoyed your dining experience at Benihana - Orlando - International Drive, FL. It's great to know that you found our food, service, and value to be excellent. We appreciate your feedback regarding the seat cushions and will take it into consideration as we continually strive to improve our guests' experiences. We look forward to serving you again soon!
   

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3. P

   Paul

   Orlando

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great lunch meal for us. Prompt service, great server, cook did an exceptional job. Worth the price.
   

   Benihana - Orlando - International Drive, FLResponded today

   Thanks for visiting us, Paul! We're thrilled to hear that you had a great lunch experience at Benihana - Orlando - International Drive, FL. It's wonderful to know that our prompt service and the exceptional cooking by our chef met your expectations. We strive to provide excellent value for our guests, and we're glad you found it worth it. We appreciate your feedback and look forward to serving you again soon!
   

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4. L

   Lauren

   VIP

   Columbus

   5 reviews

   1.0

   5 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   We left after being seated. Very expensive and did not include noodles or hibachi rice. These items would have been extra $ to an already expensive meal.
   

   Benihana - Orlando - International Drive, FLResponded today

   Hello Lauren, We're truly sorry to hear about your recent experience at Benihana - Orlando - International Drive, FL. We understand that you were disappointed with the pricing and the absence of certain dishes, and we apologize for any inconvenience caused. We strive to provide the best value and service to all our guests and it's clear we missed the mark during your visit. We appreciate your feedback and will take it into consideration as we continually work to improve our service. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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5. A

   Anna

   Orlando

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   1st of all taking drinkorders i asked for plain water they put it with lemon and it had seeds so i asked for water no lemon because i never asked for lemon, it took 35 minutes to even get a chef. Then, once we got a chef someone who has a (gluten allergy wanted gluten free soy). So the chef used it, it was absolutely disgusting. I asked could they redo my fried rice with the regular soy sauce they got upset. By the time I got my rice the meal was almost over. The steak I couldn't get it cooked in garlic butter because of the gluten person so it didn't taste the same. The same for my chicken. It didn't taste the same. I asked for a manager no one ever came. It was my significant others birthday I made it known they sung for the other birthday at the table and gave them their birthday treat. We got 0. Then we wouldn't have even gotten the icecream that comes with the 6th course if I hadn't said something. And when you spend 130$ after taxes for a dinner for 2. It was not a good experience.
   

   Benihana - Orlando - International Drive, FLResponded 1 day ago

   Dear Anna! Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your visit. Providing exceptional service is our top priority, and it’s clear we fell short in several areas. We’re sorry for the oversight with your drink order, the delay in service, and the issues with your meal accommodations. We understand how frustrating it must have been, especially on such a special occasion. Your concerns regarding the handling of dietary restrictions, the taste of your meal, and the lack of recognition for your significant other’s birthday are being taken seriously. We’ll address these matters with our team to ensure better experiences in the future. Please reach out to us directly so we can make this right.
   

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6. L

   LaRaven

   VIP

   Orlando

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The hostess who greeted was managing a lot of different things during the transition to diner time, but still found a way to provide great customer service. My server was Nicole and I appreciated her willingness to accommodate my needs/requests and not skipping a beat! The chef’s presentation was fine, but subpar compared to all of the other times I’ve visited. I’ll come back again just for the great service from Nicole and the host team.
   

   Benihana - Orlando - International Drive, FLResponded 1 day ago

   Dear LaRaven! Thank you for your wonderful feedback! We're thrilled to hear that both our hostess and Nicole went above and beyond to provide you with an exceptional experience. Nicole truly exemplifies what great hospitality is all about, and we’ll be sure to recognize her for her outstanding service and attentiveness. While we’re glad you enjoyed the service, we’re sorry to hear the chef’s presentation didn’t meet your usual expectations. We’ll share your feedback with our team to ensure improvements. Thank you for your continued support, and we can’t wait to welcome you back for another great visit with our amazing team!
   

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7. C

   Carlos

   Orlando

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had a great experience for my wife’s birthday. Everybody was nice and very tentative. Thank you for a great experience
   

   Benihana - Orlando - International Drive, FLResponded 2 days ago

   Hello Carlos, We're thrilled to hear that you chose Benihana - Orlando - International Drive, FL for your wife's birthday celebration and that we could contribute to making your special day a memorable one. We're glad that everyone was nice and attentive, and that you enjoyed the food. We're always striving to provide the best service and value, and your feedback is invaluable to us. We hope to see you again soon for another great experience. Best regards, Benihana - Orlando - International Drive, FL Management Team
   

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8. B

   Brooks

   Tampa

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Over priced, crowded, and cold. Service was okay, food was average, and cook was not entertaining.
   

   Benihana - Orlando - International Drive, FLResponded 3 days ago

   Hello Brooks, We're truly sorry to hear about your recent experience at Benihana - Orlando - International Drive, FL. It's disappointing to know that we didn't meet your expectations, especially when we strive to provide our guests with a memorable dining experience. We also acknowledge your feedback on our pricing and the temperature of our restaurant. We're constantly working on improving our services and your feedback is invaluable in this process. We hope you will give us another chance to make it up to you in the future. Best regards, The Management Team
   

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9. P

   Priscilla

   Denver

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The chef kept looking around and was not very friendly. The server was great. The children’s menu prices are extremely high. The quality of the food was lacking for the prices.
   

   Benihana - Orlando - International Drive, FLResponded 3 days ago

   Thanks for visiting us, Priscilla. We're sorry to hear that you found our service lacking and the quality of food not up to your expectations. We strive to provide a warm and friendly atmosphere for our guests, and we apologize if we fell short this time. We also understand your concerns about the pricing on our children's menu. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to show you the high-quality dining experience we're known for. Benihana - Orlando - International Drive, FL, The Management Team
   

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10. R

    Rick

    VIP

    Phoenix

    7 reviews

    5.0

    7 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our waitress Rachel was great. She was very personable and our table had a great experience. She made it a great night.
    

    Benihana - Orlando - International Drive, FLResponded 3 days ago

    Thanks for visiting us, Rick! We're thrilled to hear that you had a great experience at Benihana - Orlando - International Drive, FL. It's wonderful to know that our team made your night enjoyable and that you had a positive experience with us. We strive to provide the best service and it seems we hit the mark with you. We look forward to serving you again soon!
    

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