Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL

Review summary

1. R

   Rachel

   New York City

   2 reviews

   vip
   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Service is incredibly slow. Chef James was wonderful but they were short staffed and took two hours to get Hibachi going.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 3 days ago

   Hey, Rachel! Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista didn't meet your expectations. We take your comments about our service and staffing level very seriously. We are glad to hear you enjoyed the food, but we understand that the delay in getting Hibachi going was frustrating. We appreciate your patience and hope you'll give us another chance to make your dining experience better. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Thanks again for your feedback.
   

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2. A

   Adam

   New York City

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   We had a great server. They came out after waiting over 30 minutes to cool our door. Food was okay, cokes chicken and shrimp in garlic and butter nothing else. Not the best Benihana’s I’ve been too. I drive location is much better.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 5 days ago

   Hi, Adam! We're sorry to hear that your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista didn't meet your expectations. We strive to provide our guests with a seamless dining experience and it's disappointing to hear that we fell short in this instance. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Thank you for your honesty, we hope you'll give us another chance to provide you with a better experience. Best, The Management Team
   

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3. J

   Joseph

   RP

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Been here several times but this was the worst. Server did not tell anyone about the uncharged for the fried rice. The cook,AJ, did not serve the correct meal to my wife or another guest. My wife ordered the teriyaki steak with colossal shrimp med rare. Steak was over cooked and forgot the teriyaki and the shrimp was given to another guest. When cook was told about the steak missing the teriyaki he just poured it on the steak on her plate. Totally unacceptable. Had to get the shrimp and over cooked it and forgot the lemon. We did not get compensated for any of his cooking mistakes. This will be the last time here.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 5 days ago

   Hey Joseph! Thanks for visiting us at Benihana - Orlando - Hilton Orlando Lake Buena Vista. We're really sorry to hear about your recent experience. We apologize for the mix-up with your wife's order and the overcooked steak and shrimp. We also regret any confusion about the meal. We're normally known for our great service, and we regret that we missed the mark this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to show you the quality we're known for. Best Regards, The Management Team
   

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4. R

   Rocco

   Orlando

   11 reviews

   vip
   5.0

   11 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Chef Gary and let me tell you, he definitely knows how to engage with his guests. Kaycie was our beverage host and she kept on top of drinks and any other needs. We frequent this location every trip to Orlando. We will definitely ask for Chef Gary again!!!
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 5 days ago

   Thanks for the review, Rocco! We're thrilled to hear that you had a fantastic experience with us at Benihana - Orlando - Hilton Orlando Lake Buena Vista. It's wonderful to know that our team's engaging style made your visit memorable. We're also glad you enjoyed the food and service. We truly appreciate your kind words and look forward to welcoming you back on your next trip to Orlando. See you soon!
   

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5. K

   Kim

   Phoenix

   1 review

   5.0

   1 review

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful time! Good was amazing and everyone was attentive!
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 7 days ago

   Dear Kim! Thanks for the feedback! We're thrilled to hear that you had a wonderful time at Benihana - Orlando - Hilton Orlando Lake Buena Vista. Our team strives to provide excellent service and it's great to know we hit the mark for you. We appreciate your kind words and look forward to serving you again soon!
   

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6. K

   Kathy

   Orlando

   1 review

   3.0

   1 review

   Dined on November 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Waited about 40 minutes to seat, had a person that was intoxicated that kept been an nuisance. Chef barely spoke and presentation was not engaging as he looked uncomfortable and new at his position. Do not add the noodles as they are not worth the additional cost. Overall my one and done for me.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on November 18, 2024

   Thanks for the feedback, Kathy! We're sorry to hear that you had a less than perfect experience at our restaurant. We strive to provide excellent service and it's clear we missed the mark during your visit. We appreciate your patience and understand your concern about the wait time. We're taking your comments into account as we continually work to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best regards, Benihana - Orlando - Hilton Orlando Lake Buena Vista Management Team
   

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7. A

   Adrian

   Orlando

   1 review

   1.0

   1 review

   Dined on November 17, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Our server introduced himself by recommending the 39 per person Taste of Benihana deal and implied that it should be “more within our budget” when we never said or mentioned anything about a budget. It felt like an implication that, based on our appearance, we couldn't afford the regular experience. We were there for an hour and a half and were only checked on once by our server. A server from another section was nice enough to check on us and bring us a to-go box. Then, when asked for our opinion on the meal and overall experience, I gave him my honest opinion, which was the following: the food wasn’t up to par for what I expected, and it was bland. Our server proceeded to respond by telling us to do the hibachi experience to have our food fresh since we only had a line cook versus a hibachi chef.   I could barely get my question out about parking validation before the server interrupted by basically telling us to go up front to get it done by a host. Overall, customer service was horrible by most of the staff; even the man that did our parking validation was blatantly rude. Hopefully, we can save another young couple from a negative experience as damning as this one. Take her to KPot, Kobe’s, or even IHop to have better customer service, a better meal, and an overall better experience. Unfortunately, we left a 20% tip they did not deserve. If you’re a person of color wanting to have the bare minimum restaurant experience at this Benihana’s location, good luck, Charlie. 
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on November 18, 2024

   Hi, Adrian! We're truly sorry to hear about your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista. We understand that our service and the quality of our food didn't meet your expectations. We assure you that we take all feedback seriously and will use your comments to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope that you'll give us another chance to provide you with the experience you deserve. Best regards, The Management Team
   

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8. S

   Sonali

   Tampa

   2 reviews

   1.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Wait time after being seated was ridiculous. We had reservations at 8p, seated by 8:10p server showed up at 8:35p, drinks arrived at 8:55, half the table up and left as they couldn’t wait anymore. Then chef showed up at 9:06! She was awesome, no issues with that.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on November 17, 2024

   Hello Sonali! We're truly sorry to hear about your recent experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista. We strive to provide excellent service and it's clear we fell short during your visit. The wait time you experienced is not the standard we aim for and we apologize for any inconvenience caused. We're glad to hear that you found our chef awesome, but we understand that it's not the norm. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make your next dining experience a better one. Best regards, The Management Team
   

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9. M

   Marina

   Philadelphia

   19 reviews

   vip
   1.0

   19 reviews

   Dined on November 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had an 8pm reservation. We were told they were running late and we said no problem. We were seated at 8:15 in the back of restaurant. After 20 mins someone finally took our drink order. It took another 15 mins for it to arrive. We asked to put in the order as we were ready. He took the order, but we then sat an additional 30 mins with no service. At 9:20 we got up to leave. We saw our waiter standing with two male managers. We stated that we were leaving as we had sat for over an hour with no service . The waiter simply said the soup is almost ready. The managers never said a word , no apology , no explanation . They simply watched us leave. I’m shocked Never again
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on November 17, 2024

   Thanks for the feedback, Marina! We're truly sorry to hear about your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista. We understand how frustrating it must have been to wait for service and not receive it. We sincerely apologize for the inconvenience caused. Your feedback is invaluable and we assure you that we will address these issues with our team to prevent such situations in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to provide you with the quality service you deserve. The Management Team
   

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10. S

    Shanilis

    Orlando

    1 review

    5.0

    1 review

    Dined on November 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was an overall amazing experience! It was my first time, and the food was delicious. Our cook was Gary, and he treated us like family. Would definitely do it again!
    

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    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on November 11, 2024

    Hello, Shanilis! We're thrilled to hear that you had an overall amazing experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista. It's great to know that you enjoyed our delicious food and found our service to be top-notch. We're also glad that you had a positive first experience with us. Your kind words and high ratings mean a lot to us. We look forward to welcoming you back for another memorable dining experience. Best wishes, The Management Team
    

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