Benihana - Ontario, CA

Review summary

1. R

   Robert

   Orange County

   14 reviews

   4.0

   14 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   Seated per reservation. Service for meal was slow. Cooks were not asian. Small portions but tasted good. Prices getting a little steep for portion size. Overall everything was ok but cooks don't put on much of a show like in the past.
   

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2. D

   Denisse

   Orange County

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Me encanta benihana es mi lugar favorito; me encanta que los del servicio hablan español en esta sucursal de Ontario y la comida deliciosa como siempre
   

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   Benihana - Ontario, CAResponded 1 day ago

   ¡Hola Denisse! Muchas gracias por tu comentario y por elegir Benihana como tu lugar favorito. Nos alegra mucho saber que disfrutaste tanto de nuestro servicio en español como de la comida deliciosa. Esperamos verte pronto para seguir brindándote momentos memorables. ¡Te esperamos nuevamente en nuestra sucursal de Ontario! 🍣🔥
   

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3. C

   Christopher

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I used to eat at this location all the time when growing up, but I actually forgot it was there still. I never see adds for it locally. We had steaks and sushi, and they were both amazing. Our waitress and Chef tonight on table 7 were great as well! Our kids loved it the table show. Will be back again soon for sure.
   

   Benihana - Ontario, CAResponded 1 day ago

   Hey Christopher, Thanks for the fantastic review! We're thrilled to hear that you enjoyed our steaks and sushi, and that our team made your experience even better. It's great to know that you and your kids had a great time at our table show. We're looking forward to welcoming you back soon. Thanks again for choosing Benihana - Ontario, CA!
   

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4. j

   juice

   Los Angeles

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I Had a reservation at 9, was not seated until 9:45, and was not served at all. I ended up leaving about 11:15 when they told me another chef wouldnt come out for another 15 minutes when i had another reservation at a different place at 11. Really messed up my birthday highly upset
   

   Benihana - Ontario, CAResponded 3 days ago

   Hello Juice, We're truly sorry to hear about your disappointing experience at Benihana - Ontario on your birthday. It's clear that we fell short in providing the timely and attentive service we strive for. We understand how frustrating it must have been for you to wait for so long and not be served. Your feedback is invaluable to us and we assure you that we will address this issue. We hope that you'll give us another chance to make things right. Best regards, The Management Team
   

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5. A

   Anthony

   Orange County

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   What’s the point of booking a reservation when you have to wait over an hour to sit down, its like they put you on the walk up list when you show up
   

   Benihana - Ontario, CAResponded 3 days ago

   Hello Anthony, We're really sorry to hear about your recent experience at Benihana - Ontario, CA. We understand that waiting can be frustrating and we apologize for the inconvenience caused. We strive to provide efficient service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it right. Best Regards, Benihana - Ontario, CA Management Team
   

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6. B

   Bobby

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had reservations for 6:00pm got there checked in on time did not get seated until after 7:10pm then set at the table for 20mins and never even got a drink order so I had to end up walking out and finding somewhere else to eat
   

   Benihana - Ontario, CAResponded 3 days ago

   Thanks for visiting us, Bobby. We're truly sorry to hear about your experience at Benihana - Ontario, CA. It's disappointing to know that you had to wait for longer than anticipated, and that the service did not meet your expectations. We strive to provide our guests with a pleasant dining experience and it seems we fell short during your visit. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - Ontario, CA Management Team
   

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7. C

   Chris

   Orange County

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waitress was fantastic and your cook was very skilled and made our grandchild very happy with the volcano and smoke on onion stack. Thanks for a great birthday celebration!!
   

   Benihana - Ontario, CAResponded 3 days ago

   Hi Chris, Thank you so much for your wonderful review! We're thrilled to hear that you and your grandchild had a memorable birthday celebration at Benihana - Ontario, CA. It's fantastic to know that you enjoyed the volcano and onion stack, which are favorites among our guests. We always strive to provide excellent service and we're glad we could make your grandchild happy. We appreciate your feedback and look forward to welcoming you back for many more celebrations! Best regards, The Management Team
   

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8. T

   Tamra

   Palm Springs

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Found a long black hair in my salad and took quite some time to be seated even after we made reservations and checked in 20 minutes before. We were basically told they were waiting for more people to fill the table. Altogether 40 minute wait for 2 people is just uncalled for.
   

   Benihana - Ontario, CAResponded 5 days ago

   Thanks for visiting us, Tamra. We're sorry to hear about the delay you experienced during your visit. We understand how frustrating a long wait can be and we apologize for any inconvenience it may have caused. We appreciate your patience and your feedback, as it helps us to improve our service. We hope you'll give us another chance to provide you with a more enjoyable dining experience. We look forward to serving you again soon. - Benihana - Ontario, CA Management Team
   

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9. V

   Valisha

   Los Angeles

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service and food was absolutely top tier! Best experience I've ever had at Benihana
   

   Benihana - Ontario, CAResponded 5 days ago

   Thanks for the review, Valisha! We're thrilled to hear that you had a top-tier experience at Benihana - Ontario, CA. It's wonderful to know that our food and service met your expectations. We strive to provide the best dining experience for our guests. We appreciate your feedback and look forward to serving you again soon!
   

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10. K

    Kyle

    Orange County

    2 reviews

    2.0

    2 reviews

    Dined on January 6, 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2

    Had to wait almost an hour to be seated after reservation time. Drink and food service was very slow. Overall took over 3 hours from reservation time to leave. That is too long for a party of 2 in my opinion
    

    Benihana - Ontario, CAResponded on January 7, 2025

    Thanks for visiting us, Kyle. We're really sorry to hear about your experience at Benihana - Ontario, CA. It's always our goal to provide a speedy and efficient service, and we're sorry that we didn't meet that during your visit. We appreciate your patience and understanding, and we're grateful for your feedback as it helps us improve. We hope you'll give us another chance to make your next visit a better one.
    

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