Benihana - Ontario, CA

Review summary

1. M

   MURJANIA

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food great servers and cooks. My cook was very interactive. Glad I came here for family dinner. Will be back soon.
   

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2. C

   Catherine

   Central Coast

   4 reviews

   5.0

   4 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My favorite restaurant and the food is absolutely delicious for special occasions
   

   Benihana - Ontario, CAResponded today

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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3. f

   felton

   Palm Springs

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Reservation was for 7:45 but we weren’t seated until 8:50. The restaurant was obviously overbooked, but they took zero accountability for their actions and made no effort to show gratitude or appreciation for any of its customer’s patience.
   

   Benihana - Ontario, CAResponded today

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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4. D

   Dana

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 3

   I had a 7pm table of 8 reservation for a birthday. Although the hostess said the table will not be ready until 7:45 pm. We did not get seated until 8:15 pm! The cooking did not begin until 8:45 pm. You could have called me and said your 7:00 reservation will now be 8:30 pm. That would be preferred instead of us waiting outside in the cold because there is no where to sit inside because everyone else’s reservations were an hour behind. Horrible experience!
   

   Benihana - Ontario, CAResponded today

   Dear valued guest, we’re sorry to learn that your visit was less than satisfactory. We take your feedback seriously and would love the opportunity to discuss how we can improve. Please visit our “Contact Us” page on our website to share more details.
   

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5. C

   Charisse

   Los Angeles

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   The waiter did not refill our drinks and we were crazy thirsty. We had to hunt him down. He said they gave him 3 tables instead of 2. Also my chicken was bone dry. The zucchini and onions now come pre cut in chunks. Our chef did not do a show like the other chefs we could see. Very disappointing
   

   Benihana - Ontario, CAResponded today

   Dear valued guest, we’re sorry that your recent visit did not meet your expectations. Your feedback is important to us, and we would like to understand more about your experience. Please reach out to us by visiting our “Contact Us” page on our website.
   

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6. R

   Ray

   Los Angeles

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I recently visited Benihana and had one of the most frustrating dining experiences ever. I booked a reservation for 8 PM, but my party wasn’t seated until after 9 PM. To make matters worse, once we were finally seated, our food didn’t start cooking until almost 45 minutes later. The delays were absolutely unacceptable, especially for a restaurant that requires reservations. The food was horrible—bland, poorly prepared, and far from what you’d expect for the price. The service was just as bad, with the staff showing little concern for the obvious delays and lack of attention. On top of that, customers were forced to pay gratuity regardless of the service quality. Gratuity should reflect the level of service, not be an automatic charge, especially when the service is this terrible. When I tried addressing these issues with the manager, they were extremely rude and unwilling to accommodate my party in any way. There was no apology or attempt to resolve the situation—they were defensive and unprofessional throughout. If you’re considering dining at Benihana, I strongly advise against it. Poor food, unreasonably long waits, terrible service, and unhelpful management make this place a waste of time and money.
   

   Benihana - Ontario, CAResponded today

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

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7. S

   Samuel

   Pittsburgh

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Waited a while to be seated despite having reservations.
   

   Benihana - Ontario, CAResponded today

   We appreciate your feedback and are pleased that you found parts of your experience enjoyable. We also understand that there were areas where we fell short. Your comments will be reviewed to help us enhance our service. For further discussion, please reach out via our "Contact Us" page on our website.
   

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8. N

   Nydia

   Baja California

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Long wait to be seated even with reservations- but we did enjoy our food and drinks
   

   Benihana - Ontario, CAResponded today

   We appreciate your feedback and are pleased that you found parts of your experience enjoyable. We also understand that there were areas where we fell short. Your comments will be reviewed to help us enhance our service. For further discussion, please reach out via our "Contact Us" page on our website.
   

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9. a

   andy

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything went great except for the reservation. Reservations at this location are always delayed.
   

   Benihana - Ontario, CAResponded today

   We appreciate your review and take your feedback seriously. We regret that your visit was not as smooth as expected and will address this with our team.
   

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10. r

    ron

    Miami

    3 reviews

    5.0

    3 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was a great experience !! i love the  environment
    

    Benihana - Ontario, CAResponded today

    We appreciate your kind words! It’s great to know you had a positive experience with us. We can’t wait to serve you again.
    

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