Benihana - Ontario, CA

Review summary

1. A

   Alma

   Orange County

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef was a pleasure, funny charismatic and nice. The food was wonderful, the Margaritas are well made.
   

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2. B

   BRENDA

   VIP

   San Diego

   16 reviews

   2.0

   16 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   I love Benihana, the Service from the chef was just not what I expected.
   

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3. J

   Jason

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Bad service had reservations waited 45 minutes to get seated
   

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4. A

   Arturo

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   The service was not particularly helpful. We endured a considerable wait for our food, beverages, and even the bill. Consequently, I was dissatisfied with this visit.
   

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5. C

   Chaniece

   VIP

   Los Angeles

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Chef was terrible. Over cooked the rice gave terrible portions and had the worst attitude. I had to go to the manager about the service we received. Went for my daughter birthday celebration (she’s loves Benihana) surprised her with a birthday lunch and had the worst experience. 2/10.
   

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6. A

   Aquiles

   Los Angeles

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Always enjoy Benihana. Servers and reception were excellent. Little too much butter on the fried rice but that was probably my fault for not paying attention. Other than that very good. Will be back.
   

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7. M

   MURJANIA

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food great servers and cooks. My cook was very interactive. Glad I came here for family dinner. Will be back soon.
   

   Benihana - Ontario, CAResponded 2 days ago

   Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

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8. C

   Catherine

   Central Coast

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My favorite restaurant and the food is absolutely delicious for special occasions
   

   Benihana - Ontario, CAResponded 3 days ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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9. f

   felton

   Palm Springs

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Reservation was for 7:45 but we weren’t seated until 8:50. The restaurant was obviously overbooked, but they took zero accountability for their actions and made no effort to show gratitude or appreciation for any of its customer’s patience.
   

   Benihana - Ontario, CAResponded 3 days ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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10. D

    Dana

    Los Angeles

    1 review

    1.0

    1 review

    Dined 4 days ago

    1. Overall 1
    2. Food 4
    3. Service 3
    4. Ambience 3

    I had a 7pm table of 8 reservation for a birthday. Although the hostess said the table will not be ready until 7:45 pm. We did not get seated until 8:15 pm! The cooking did not begin until 8:45 pm. You could have called me and said your 7:00 reservation will now be 8:30 pm. That would be preferred instead of us waiting outside in the cold because there is no where to sit inside because everyone else’s reservations were an hour behind. Horrible experience!
    

    Benihana - Ontario, CAResponded 3 days ago

    Dear valued guest, we’re sorry to learn that your visit was less than satisfactory. We take your feedback seriously and would love the opportunity to discuss how we can improve. Please visit our “Contact Us” page on our website to share more details.
    

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