Benihana - Newport Beach, CA

Review summary

1. R

   Rick

   VIP

   Orange County

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have been going to this location since 1978. Food was excellent, as always. Manager Josh is an asset to this business.
   

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2. R

   Robby

   Orange County

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and atmosphere are great. Good show for kids and adults alike. Definitely Recommend
   

   Benihana - Newport Beach, CAResponded 1 day ago

   Hi Robby, We're thrilled to hear that you enjoyed your experience at Benihana - Newport Beach, CA! It's fantastic that our food and atmosphere met your expectations. We're also glad that our show was a hit for both kids and adults. Your recommendation means a lot to us. We look forward to serving you again soon. Best regards, The Management Team
   

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3. J

   Janet

   Orange County

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   I was difficult to understand the chef. He had a heavy accent and it was loud in the restaurant.
   

   Benihana - Newport Beach, CAResponded 2 days ago

   Hey Janet, We're sorry to hear that you had an issue with the accent of our chef. We strive to ensure our guests have a comfortable and enjoyable dining experience, and we apologize if we fell short. We're glad to know that you enjoyed the food and we hope your next visit will be more satisfactory. Best, The Management Team at Benihana - Newport Beach, CA
   

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4. r

   ryan

   Los Angeles

   4 reviews

   1.0

   4 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Had a reservation at 6.15pm. Upon arrival was told the restaurant was running 40min behind. We ate in the bar area and the food was disgusting - cold, poorly prepared and small portions vs the experience at the table. Overall, it was terrible.
   

   Benihana - Newport Beach, CAResponded 3 days ago

   Thanks for the review, Ryan. We're really sorry to hear about your experience at Benihana - Newport Beach, CA. We understand how frustrating it can be to have a reservation and not be able to enjoy your meal when you arrive. We apologize for the inconvenience and the quality of food you received. We will take your feedback into account and work on improving our service and food quality. We hope you'll give us another chance to make it right.
   

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5. A

   Anna

   Sacramento

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious, but I felt my chef was a little sparse with my portions of the veggies and mushrooms. I barely got 5 pieces of mushrooms! Whereas the first few people to be served got plenty of both!
   

   Benihana - Newport Beach, CAResponded 4 days ago

   Hello Anna, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the food at Benihana - Newport Beach, CA! However, we're sorry to hear that you found your chef to be a bit sparse with your veggies and mushrooms. We always strive to offer generous portions to all our guests and we appreciate your feedback on this. We hope to welcome you back soon and provide you with a more satisfying dining experience. Best regards, The Management Team
   

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6. T

   Tanya

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   It was my birthday. We had reservations and had to wait 40 minutes past to be seated. I requested a table without children no dice. However the cook was late no hat no photo nothing for my birthday even though all the other tables were also having b days. Our table was sad and the last one of the night reservations were 8PM we left at 10:30PM. I’m never going back felt bad my son took off work to be here for my b day. Our cook dropped tools I needed to flag a waitress for help as everyone he asked denied him help. It was just awful. Depressing birthday experience.
   

   Benihana - Newport Beach, CAResponded 5 days ago

   Thanks for visiting us, Tanya. We're truly sorry to hear about your experience at Benihana - Newport Beach, CA. It's disappointing to know that you had to wait despite having a reservation, and that the service was not up to par. We understand how special birthdays are and we apologize for the mishap. Your feedback is important to us and we assure you that we will address these issues. We hope you'll reconsider and give us another chance to make your next birthday memorable. Best, The Management Team
   

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7. M

   Mark

   Orange County

   7 reviews

   4.0

   7 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was great! Price was reasonable. Servers and chefs were excellent, fun, and friendly. Parking was terrible! We circled for over 20 minutes, tried parking on the street, and finally were in the right place in the lot as someone pulled out. There was no valet. Once we got in the restaurant to check in, it was standing room only, noisy and crowded until we were finally seated 30 minutes later than our reservation. Standing and waiting for an extra 30 minutes was not fun. We will not go on a Saturday evening again. Next time, we will try to find a time during the week when it may be easier to park, check-in, and get seated. Your response said you were glad parking was not a hassle. But in my review above, I described how terrible parking was. It was an awful hassle!
   

   Benihana - Newport Beach, CAResponded 5 days ago

   Thanks for the review, Mark! We're thrilled to hear that you enjoyed our food and found it to be good value. It's great to know that our servers and chefs made your experience enjoyable and that parking wasn't a hassle. We apologize for the inconvenience with the seating and the Saturday evening, and we appreciate your suggestion for finding a different time for easier parking and check-in. We hope to see you again for another enjoyable dining experience at Benihana - Newport Beach.
   

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8. A

   Andrea

   Orange County

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Benihana was a disappointment. We had a reservation at 5:45pm, but weren’t seated until around 6:30pm, and the chef didn’t start cooking until 7:30pm. The place was a little chaotic. It felt like the management had no respect for our time, especially as we watched the group directly across from us get served while we sat waiting, and waiting, and waiting. The food was decent, but the long delays made for a very frustrating experience. Probably will not return.
   

   Benihana - Newport Beach, CAResponded 4 days ago

   Thanks for the feedback, Andrea. We're sorry to hear that your experience at Benihana - Newport Beach, CA didn't meet your expectations. We understand how frustrating it can be to wait, especially when you have a reservation. We apologize for the chaos and appreciate your patience. We're glad to hear that you found the food decent, but it's clear that there's room for improvement. We'll take your comments into account as we strive to provide a better experience for all our guests. We hope you'll consider giving us another chance to serve you better.
   

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9. C

   Charles

   Orange County

   5 reviews

   5.0

   5 reviews

   Dined on January 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food. Very fresh and tasty. The Chef was a good entertainer and a great cook. As always, everything was well organized. The hosts were nice, the waitress was very friendly. I always recommend Benihana to friends.
   

   Benihana - Newport Beach, CAResponded 7 days ago

   Thanks for the review, Charles! We're thrilled to hear that you enjoyed our fresh, tasty food and found our Chef to be a good entertainer and great cook. We're also delighted to know that our organization was up to your liking and that you had a pleasant dining experience with us. Your recommendation means a lot to us. We look forward to serving you again soon.
   

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10. C

    Christine

    Hawaii

    1 review

    2.0

    1 review

    Dined on January 16, 2025

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 4

    We waited for more than 40 minutes past our reservation time to be seated. Once seated we did receive drinks & soup & salad in normal time but it took over an hr before chef came to start cooking. After complaining we did receive a free California roll & edamame. We didn’t finish eating until 10 pm. At that point we didn’t want to stay any longer for dessert even though we were celebrating a birthday.
    

    Benihana - Newport Beach, CAResponded 7 days ago

    Thanks for visiting us, Christine. We're truly sorry to hear about your experience at Benihana - Newport Beach, CA. It's disappointing to know that you felt delayed in receiving service and that the food did not meet your expectations. We understand that waiting for a long time can be frustrating and we sincerely apologize for the inconvenience. We're glad to hear that you enjoyed our California roll and edamame, though! We truly appreciate your feedback and will use it to improve our service and food quality. We hope you'll give us another chance to make your next visit a more enjoyable one. Best regards, Benihana - Newport Beach, CA Management Team
    

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