Benihana - Newport Beach, CA

Review summary

1. MM

   McMom

   Orange County

   32 reviews

   5.0

   32 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had our best meal ever at Benihana. Our chef, Isaiah, was excellent! He was very entertaining and did some unique things and a little magic making it very fun!!
   

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2. C

   Comensal de opentable

   VIP

   Los Angeles

   26 reviews

   1.0

   26 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Really bad service they don’t have enough cooks and we have to wait close 2 hour to have some Buddy to cook the food in the tabke
   

   Benihana - Newport Beach, CAResponded 2 days ago

   Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Newport Beach, CA. It's our priority to provide our guests with the best service and it's disappointing to hear that we fell short during your visit. We understand how frustrating it can be to wait for your table and the amount of time it can take for your food to be prepared. Please know that we take your feedback seriously and will address this issue with our team. We hope you will give us another chance to provide you with the experience you deserve. Best regards, The Management Team
   

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3. A

   Allison

   Orange County

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   We had a 6:30 reservation and did not get sat till 7:30, did not get food until after 8
   

   Benihana - Newport Beach, CAResponded 2 days ago

   Hey Allison, We're really sorry to hear about your recent experience at Benihana - Newport Beach, CA. It's always our goal to provide timely seating and a smooth dining experience for our guests, and we apologize for the delay you experienced. We're glad to hear that you enjoyed the food, but we understand that the overall experience was not up to par. We appreciate your feedback as it helps us identify areas where we can improve. We hope you'll give us another chance to make your next visit a better one. Best regards, The Management Team
   

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4. M

   Marie

   Orange County

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   The server only came once after all the appetizers were served. The chef was not too entertaining and he kept it so short. He also undercooked medium to be like almost rare so 2 people requested the meat to be cooked longer. Also he forgot one of the meat so he had to step out and get the meat...it was shortest teppan experience ever.
   

   Benihana - Newport Beach, CAResponded 1 day ago

   Thanks for the review, Marie. We're sorry to hear that your experience at Benihana - Newport Beach, CA didn't meet your expectations. We understand that our service was not up to par and we apologize for the oversight regarding the meat and your preference. We're always looking to improve and your feedback is invaluable in this process. We hope you'll give us another chance to provide a better dining experience.
   

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5. M

   Mari

   Orange County

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   The overall experience was extremely good. However I did place a reservation in advance in hopes to avoid the wait time but still had to wait. And then another wait on food as well. But because of the wait they offered complimentary ice cream.
   

   Benihana - Newport Beach, CAResponded 2 days ago

   Thanks for the review, Mari! We're thrilled to hear that you enjoyed your overall experience at Benihana - Newport Beach, CA. We apologize for the wait you experienced due to our reservation system. We're glad that the complimentary ice cream made up for it. Your feedback is invaluable to us and we'll definitely take it into consideration to improve our service. We hope to serve you again soon.
   

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6. V

   Vincent

   Hawaii

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Had a reservation and noticed on arrival that there was a huge number of people waiting in the front. Hostess informed us it would be a 40 minute wait. When trying to clarify because we thought there must be confusion or misunderstanding because we had a reservation, hostess unapologetically explained that it is their policy to overbook and that we can wait or leave. Wrote it off by saying it wasn’t their fault, and that it was the company’s fault. They ARE the company so that made no sense to me. Horrific customer service experience and felt it was handled by their staff incredibly poorly. Seems dishonest, disrespectful, and inconsiderate. Will not be returning.
   

   Benihana - Newport Beach, CAResponded 3 days ago

   Dear Vincent. Thank you for taking the time to share your experience with us. We sincerely apologize for the wait you encountered despite having a reservation. We understand how frustrating this must have been, and we truly regret that our policies and communication did not meet your expectations. Our goal is always to provide the best possible dining experience, and it’s clear that we fell short in this instance. We appreciate your feedback and will be addressing this internally to ensure we improve both our reservation process and how we communicate with our guests in these situations. Again, we appreciate your feedback and regret that we didn’t provide the experience you deserved. Best regards,
   

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7. C

   Christopher

   Orange County

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Having a reservation is a must. However, all my past experiences expect to wait up to an hour after your reservation time. Don't bother trying without a reservation. There is very little to no empathy or care to customers who have plans afterward that are dependent on reservation time. I've observed customers' voice concerns but nothing but excuses and lack of care from staff. I'm considering taking my business elsewhere.
   

   Benihana - Newport Beach, CAResponded 2 days ago

   Hello Christopher, We are truly sorry to hear about your recent experience at Benihana - Newport Beach, CA. We understand that waiting can be frustrating, especially when you have a reservation. We sincerely apologize for any inconvenience caused and we are disappointed to hear that our staff did not provide you with the level of care and empathy we strive for. Your feedback is valuable to us and we will certainly use it to improve our service. We hope you will give us another chance to make your next experience a better one. Best, The Management Team
   

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8. Y

   Yendrie

   VIP

   Central Coast

   17 reviews

   5.0

   17 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s always a great experience. It was my son birthday and my father’s in-law first time.
   

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9. S

   Silvia

   VIP

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   It took way too long for our cook to arrive while every other table who sat after us was already getting started with their food
   

   Benihana - Newport Beach, CAResponded 3 days ago

   Hey Silvia, We're really sorry to hear about your experience at Benihana - Newport Beach, CA. It sounds like we didn't meet your expectations, and for that, we sincerely apologize. We strive to provide excellent service and it's clear we missed the mark during your visit. We appreciate your patience and understanding, and we're taking your feedback seriously to improve our service. We hope you'll give us another chance to make your next visit a better one. Best, The Management Team
   

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10. A

    Armin

    Orange County

    1 review

    1.0

    1 review

    Dined 5 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Restaurant ran out of rice when they sat us down. This was told to us by waiter after standing in line for 30 minutes and another 20 minutes at the table. This place is so mismanaged, it feels like a kid is running the place
    

    Benihana - Newport Beach, CAResponded 3 days ago

    Hey Armin, We're truly sorry to hear about your recent experience at Benihana - Newport Beach, CA. It's disappointing to know that we fell short in providing the quality service we strive for. We understand how frustrating it must have been to wait for over an hour in line and for your meal to be interrupted. Your feedback is invaluable to us as it helps us improve. We assure you that we will address these issues to prevent such situations from happening in the future. We hope you will give us another chance to serve you better. Best Regards, The Management Team
    

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