Benihana - Newport Beach, CA

Review summary

1. C

   Cindy

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service as always … on the other hand, prices have jumped considerably, definitely some sticker shock.
   

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2. M

   Mark

   VIP

   Los Angeles

   24 reviews

   3.0

   24 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The place was not too busy so we figured we would be in for a treat. Unfortunately our chef overcooked every dish. Certainly was not up to this restaurant's standard.
   

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3. S

   Sue

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I had to give only a 4 star rating on the service only because they seemed to be vary short of staff. Many tables were waiting a longer time for a chef and the servers seemed to be stretched thin. To their credit, the restaurant knew that this was a problem and not only gave the whole table free appetizers but they took about 30% off of each two person bill. I felt that was above and beyond. We actually enjoyed the extra time at our table to just sit and visit. In addition, they were very accommodating of my special request to have my food cooked without the addition of butter which is a staple in this type of food preparation. This is the second time I have asked for this and each time my message was relayed to the chef and he took great pains to insure that my food was cooked perfectly, off to the side of the others. Thank you Benihanas. Everything else was 5 star
   

   Benihana - Newport Beach, CAResponded 1 day ago

   Hey Sue, We're really glad to hear that you enjoyed your time at our table and that you felt our team went above and beyond. We understand that waiting times and staffing can sometimes be an issue and we're glad that you felt it was handled professionally. We also appreciate your understanding regarding your request for our food without butter. We'll certainly pass your feedback along to our chef. We're thrilled that you found everything else to be 5-star. We look forward to serving you again soon. Best, The Management Team
   

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4. A

   Ashley

   Orange County

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   I made a reservation for 6pm on Wednesday night and was seated immediately but Chef showed up after 1 1/2hours of wait. Food was okay as I expected but it seems like they are short staffed.
   

   Benihana - Newport Beach, CAResponded 1 day ago

   Dear Ashley! Thank you for sharing your experience, and we’re truly sorry to hear that your husband’s birthday dinner did not meet expectations. We understand how frustrating it can be to wait, especially when celebrating a special occasion. It’s disappointing that the wait time and service were not up to our usual standards. We apologize for the delay and for not being more attentive to your party’s needs. We appreciate your feedback, as it will help us improve. We hope you’ll give us another chance in the future to provide the excellent experience you’ve come to expect from us.
   

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5. P

   Peyton

   Orange County

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   My boyfriend and I got seated right away so we thought we were off to a great start! We sat down, our server came 20 mins later for drink orders. We got our soup/salad an hour and 15 mins after we sat down. Everyone at the table had their checks wrong. Different items were put on and it took 30mins just reorganized the checks. We waited 30+ mins for our Togo rice and had to ask about it 4 times. It was not busy and the food lacked flavor. It’s not the Benihana we remember and we were there for a little 2 1/2 hours. Terrible service, everything we asked for was forgotten. We looked forward to going but ended up disappointed because no one at our table was taken care of properly
   

   Benihana - Newport Beach, CAResponded 2 days ago

   Thanks for the review, Peyton. We're deeply sorry for the experience you had at Benihana - Newport Beach, CA. It's clear that we fell short in delivering the quality service and meal that we pride ourselves on. We understand how frustrating it must have been to wait for your orders and have taken note of your feedback about the miscommunication and the issues with the Togo rice. We're committed to improving our service and your overall experience with us. We hope to have the chance to welcome you back in the future.
   

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6. j

   jason

   Dallas

   10 reviews

   5.0

   10 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect - food, service, and other guests!
   

   Benihana - Newport Beach, CAResponded 3 days ago

   Hey Jason, We're thrilled to hear that your experience at Benihana - Newport Beach, CA was perfect! It's wonderful to know that you enjoyed our food, service, and other guests. Your kind words truly mean a lot to us. We look forward to serving you again soon. Best, The Management Team
   

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7. K

   Kenneth

   Nashville

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   No complaints. Everything was amazing. Food perfect. Service perfect
   

   Benihana - Newport Beach, CAResponded 3 days ago

   Hey Kenneth, thank you for your fantastic review! We're thrilled to hear that everything was perfect during your visit to Benihana - Newport Beach, CA. We strive to provide our guests with the best food and service, so your feedback is much appreciated. We look forward to welcoming you back soon for another amazing experience! Best regards, Benihana - Newport Beach, CA Management Team
   

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8. M

   Melissa

   Orange County

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If you have not experienced this fantastic dining show it was quite entertaining they have new moves and jokes it was fabulous thank you Benihana we appreciate you! Food was delicious too !!!
   

   Benihana - Newport Beach, CAResponded 4 days ago

   Thanks for visiting us, Melissa! We're thrilled to hear that you had a fantastic dining experience at Benihana - Newport Beach, CA. We're glad you enjoyed our food and the new comedy show. We noticed your rating on value and we appreciate your feedback. We're always working to provide the best experience for our guests. Looking forward to serving you again soon!
   

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9. K

   Kathleen

   VIP

   Orange County

   79 reviews

   3.0

   79 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   As always, food was great! Our chef was not impressive. He wore a mask, no idea why, and had a very muffled voice. Have been dining at Benihana for years. Unfortunately, our chef was a great cook but no showmanship. Did not interact with our birthday party of 6. I would not want this chef again in the future. I was disappointed in the dining experience.
   

   Benihana - Newport Beach, CAResponded 4 days ago

   Hello Kathleen, Thank you for your continued support and for taking the time to share your feedback. We're thrilled to hear that you enjoyed our food, but we're sorry to hear that you felt our chef did not live up to your expectations in terms of showmanship and performance. We pride ourselves on providing an exceptional dining experience and it seems we missed the mark during your visit. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team at Benihana - Newport Beach, CA
   

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10. J

    Jenni

    VIP

    Philadelphia

    6 reviews

    5.0

    6 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Service and food was excellent as always. It was our first time going on a weekend so it was much more crowded than usual. We got seated an hour later than our reservations. However, we didn’t mind. We were told up front and chose to wait. We didn’t get to sit at Jojo’s table but our server was great. Our cook was excellent and made everything to perfection! This is still our favorite location!
    

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