Benihana - New York, NY

Review summary

1. A

   ANGELA

   Miami

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   You need to wait a bit even if you have booked. But nice experience!
   

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2. S

   Stefan

   New York City

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   There was a lack of showmanship. But the show is the reason to go to a Benihana.
   

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3. R

   Ryan

   Greater Boston

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Good place to take the kids in NYC. Don’t expect the best meal of your life but you can always get a reservation
   

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4. E

   Eric

   New York City

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   They overbooked reservations on Christmas Day. As a result, we had to wait 45 minutes after our scheduled reservation to be seated.
   

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5. R

   Rachel

   New York City

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Dishes were dirty. Food was unseasoned. Cocktails were nasty.
   

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6. J

   Jennifer

   VIP

   New York City

   12 reviews

   3.0

   12 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   We had a 6pm reservation. We were stuck in traffic and called and the hostess said we had a 15 minute grace period. We arrived at 6:11. We were told it would be a 20-30 minute wait, even though we had a 6pm reservation. We ended up having to wait 40 minutes. Ridiculous. If you are going to take reservations you need to honor the time of the reservation. We were with our 6 year old son and 80 year old parents. Not acceptable to wait 40 minutes. The food was fine….show was ok.. we will never go here again.
   

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7. B

   Brooke

   San Diego

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We waited 40 minutes for a reservation we had only to be told they sat somebody else in our place and had us marked as "seated" in their system. They could not find a place for us to sit but with another party of 8. This is not what we expected and they were not able to accommodate us as a party of 2. Unfortunately, this was our Christmas dinner and we were unable to eat. I do hope everybody there the best and hope they had a nice holiday but we were unable to enjoy ours the way we wanted.
   

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8. OT

   OpenTable Diner

   VIP

   New York City

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente experiencia!!!! La comida es muy buena y la atención de primera !!!!!
   

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9. L

   Laura

   Atlanta Metro

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food and experience was good nothing special. The one in Las Vegas was amazing and it’s going to be hard to top our experience there but I have no complaints about this. The food was good and the service was good as well. I would go back.
   

   Benihana - New York, NYResponded 3 days ago

   Thanks for visiting us, Laura! We're thrilled to hear that you enjoyed your experience at Benihana - New York, NY. We strive to provide our guests with the best dining experience possible, and we're glad to know that you felt the same way about our food and service. We're committed to making each visit a memorable one for you. We look forward to welcoming you back soon.
   

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10. G

    Galia

    VIP

    San Francisco

    9 reviews

    2.0

    9 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    Bad service, very long wait time for the table and for the meal to start (50 minutes). The worst experience was in the reception though, a host that was very rude. The experience is nice for kinds but the food is not good. $300 for 4 people- plenty of better options than this. Never again.
    

    Benihana - New York, NYResponded 3 days ago

    Thanks for visiting us, Galia. We're really sorry to hear about your experience at Benihana - New York, NY. We understand how frustrating long wait times can be and we apologize for the lack of service you received. We're also sorry to hear that our food didn't meet your expectations. We take all feedback seriously and will use your comments to improve our service and food quality. We hope you'll consider giving us another chance in the future. Best, The Management Team
    

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