Benihana - New York, NY

Review summary

1. E

   Edward

   New York City

   21 reviews

   vip
   5.0

   21 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took my daughter and her friends for her birthday. Chef and server were fun and attentive. A great time had by all and the food was delicious.
   

   Benihana - New York, NYResponded 2 days ago

   Hi Edward! We're thrilled to hear that you and your friends had a great time celebrating your daughter's birthday at Benihana - New York! It's wonderful to know that our chef and server made your experience enjoyable. We strive to provide the best food and service to our guests, and your kind words are truly appreciated. We can't wait to welcome you and your friends back for another memorable dining experience. Best regards, The Management Team
   

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2. J

   Jasmine

   Philadelphia

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   I made reservations for 11:00PM through open table. When we were sat the waiter told us hurry up because the kitchen was closing. Some items on the menu were not available. I was rushed. There were chemicals from them cleaning contaminated my food. The cook asked for a tip when he was done. That was irking! Because I was going to tip anyway but asking is weird.
   

   Benihana - New York, NYResponded 2 days ago

   Hello, Jasmine! We're sorry to hear about your recent experience at Benihana - New York. We understand your concerns about the rush, the cleaning chemicals, and the unexpected closing. We strive to provide a comfortable dining experience and regret that we fell short during your visit. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to provide a better dining experience. Best, The Management Team
   

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3. W

   William

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Haque was the best! Great night with our friends in the private space!
   

   Benihana - New York, NYResponded 2 days ago

   Hi William! Thank you so much for your wonderful review! We're thrilled to hear that you and your friends had a great night at the private space. It's always our goal to provide an exceptional dining experience and we're glad we hit the mark for you. We look forward to welcoming you back to Benihana - New York soon! Best wishes, The Management Team
   

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4. J

   Jo

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The most enjoyable dining experience with such amazing food. We laughed the whole time and talked about how we can’t wait to go back.
   

   Benihana - New York, NYResponded 2 days ago

   Hi, Jo! Thank you so much for your kind words and the perfect ratings! We're thrilled to hear that you had such an enjoyable dining experience with us at Benihana - New York. It's wonderful to know that our food, service, and value met your expectations. We always strive to make our guests feel like they're not just having a meal, but an experience. We can't wait to welcome you back for another memorable dining experience. Best regards, The Management Team
   

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5. R

   RICCI LANCINI

   New York City

   1 review

   3.0

   1 review

   Dined on November 17, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Particolare , spettacolo dello chef che ti cucina davanti al tuo posto. Tavolo in condivisione con altri se sei un gruppo meno di 8 persone . Attesa troppo lunga visto la prenotazione (45 minuti)
   

   Benihana - New York, NYResponded on November 18, 2024

   Grazie per la tua recensione! Siamo felici che tu abbia apprezzato lo spettacolo dello chef e l’esperienza unica che offriamo. Ci dispiace per l’attesa prolungata nonostante la prenotazione; ci impegniamo a migliorare il servizio per garantire un’esperienza più fluida. Speriamo di rivederti presto per offrirti un’esperienza ancora più piacevole!
   

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6. K

   Kevin

   Detroit

   4 reviews

   vip
   2.0

   4 reviews

   Dined on November 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Experience was horrible. Hibachi chef barely tried. The waiter was great.
   

   Benihana - New York, NYResponded on November 17, 2024

   Thanks for the feedback, Kevin! We're truly sorry to hear that your experience at Benihana - New York didn't meet your expectations. It's disappointing to learn that you found our Hibachi chef and waiter to be lacking. We strive to provide excellent service to all our guests and it seems we fell short during your visit. We appreciate your feedback and will certainly use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience in the future.
   

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7. C

   Carol

   New York City

   23 reviews

   vip
   5.0

   23 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Vitali was a wonderful server and Romeo provided an excellent Chef experience for us. Went for a celebration and they made it so special. The food was so flavorful and the attentiveness of Vitali, Romeo and the support staff was an A+. Definitely will go again. Thank you for the wonderful evening!
   

   Benihana - New York, NYResponded on November 19, 2024

   Thanks for the review, Carol! We're thrilled to hear that you had a wonderful experience celebrating a special occasion at Benihana - New York. It's great to know that our team's attentiveness made your evening special. We're also delighted that you enjoyed our flavorful food. Your kind words truly mean a lot to us. We look forward to welcoming you back for another memorable experience!
   

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8. N

   Nicole

   Greater Boston

   1 review

   5.0

   1 review

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The egg magic trick was insane
   

   Benihana - New York, NYResponded on November 9, 2024

   Hi, Nicole! Thank you so much for your wonderful review and the perfect ratings! We're thrilled to hear that you enjoyed the egg magic trick at Benihana - New York. It's always a pleasure to know that our guests are having a great time with our unique dining experience. We look forward to serving you again soon. Best regards, The Management Team
   

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9. A

   Arielle

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on November 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Experience is always nice. The food was great. It's always lovely to see a chef with something new or know how to tell jokes. I go there 2-3 times a year. So great!
   

   Benihana - New York, NYResponded on November 7, 2024

   Thanks for the review, Arielle! We're thrilled to hear that you enjoyed your experience at Benihana - New York. It's wonderful to know that our chefs are always experimenting and doing their best to provide new flavors. We're also glad that you find our service delightful. We're always working on improving our service, so your feedback is valuable to us. We look forward to welcoming you back soon!
   

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10. B

    Brionna

    New York City

    1 review

    3.0

    1 review

    Dined on November 5, 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 5

    At first the night started off good the waitress was very respectful but I can’t really say the same for the manager or the cook we specifically told the man there’s a shellfish and a mushroom allergy the guy comes out to confirm and still proceeded to cross contaminate the mushrooms with the food then the manager wasn’t to friendly and had no mannerism what so ever over all if you have a allergy don’t come here they’ll try and Lace you
    

    Benihana - New York, NYResponded on November 6, 2024

    Dear Brionna! Thank you for sharing your feedback with us. We're disappointed to hear about your experience and will make sure to address your concerns with our team. We strive for excellence in both our food and service, and we apologize for falling short. We appreciate your honesty and will work to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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