Benihana - New York, NY

Review summary

1. M

   Maddy

   San Francisco

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   I haven’t been to Benihana on my birthday in 5 or so years. I am celebrating in NYC and thought it would be fun to book a reservation while I am here. I was highly disappointed. The food was good but service was slow and the show was practically nonexistent. For how high the prices are I expect way more than just a server.
   

   Benihana - New York, NYResponded 3 days ago

   Hey Maddy! Thanks for visiting us at Benihana - New York. We're sorry to hear that your recent visit didn't live up to the standards you've come to expect from us. We're glad to hear that you enjoyed the food, but we apologize for the slow service and lack of show. We strive to provide an exceptional experience for all our guests and it seems we fell short this time. We appreciate your feedback and will use it to improve. We hope to have the chance to make it up to you in the future.
   

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2. T

   Tabitha

   New York City

   3 reviews

   1.0

   3 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I made a reservation for 6pm. I arrived on time but wasn’t seated until 90mins later. The place was crowded, staff seemed overwhelmed. No one communicated the reason for delay or provided an update on when my party would be served. It wasn’t a good experience. I had family visiting from out of town and they really wanted to dine here. The manager Jeremy failed to communicate. He said he would check on the problem and then disappeared for 45mins.
   

   Benihana - New York, NYResponded 4 days ago

   Thanks for the review, Tabitha! We're truly sorry to hear about your experience at Benihana - New York. It's clear that we didn't meet your expectations, especially with the delay in seating and the lack of communication. We strive to provide excellent service and it's clear we fell short this time. Your feedback is invaluable and we'll certainly use it to improve our service. We hope you and your family will consider giving us another chance in the future.
   

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3. B

   BRIAN

   Vancouver

   3 reviews

   4.0

   3 reviews

   Dined on December 12, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food and service once we got to the table was great. Did have a 7:00 reservation and didn’t get sat till 7:30
   

   Benihana - New York, NYResponded 6 days ago

   Hi, Brian! Thank you for choosing to dine with us at Benihana - New York. We're glad to hear you enjoyed the food and found our service to be great once you got to the table. We apologize for the delay in seating you, it's not typical of our usual service. We'll do our best to improve in this area. We appreciate your feedback and hope to serve you again soon! Best, The Management Team
   

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4. D

   Debbie E

   VIP

   Toronto

   30 reviews

   4.0

   30 reviews

   Dined on December 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wonderful dinner and entertaining experience! The food was outstanding, especially the waygu beef entree. My daughter said it was one it was the best beef she has ever had! The chef was quite entertaining and kept my young guest amazed. I have been to several Benihana restaurants in a few cities: this is one of the best. The meal was a bit expensive…but it is New York city, so that is to be expected.
   

   Benihana - New York, NYResponded 6 days ago

   Hi Debbie! Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you and your daughter enjoyed your dining experience at Benihana - New York, NY. It's fantastic to know that you found our beef dish to be one of the best you've ever had! We're also delighted that you found our chef to be entertaining and that your young guest was impressed. We always strive to provide an entertaining and memorable experience for our guests, and we're glad we hit the mark during your visit. We understand our prices might be a bit higher than expected, but it's part of the experience in New York. We hope to see you again soon! Best, The Management Team
   

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5. T

   Terry

   New York City

   4 reviews

   3.0

   4 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Can be a long wait time from check-in to being seated at a table depending on time of day and how busy they are. Also, from the time your order is placed with the waitress to when the chef comes to start cooking. Please mention to them if you have any allergies ahead of time and make sure they are aware of it again when the chef comes in order to prevent cross-contamination if you have any seafood allergies.
   

   Benihana - New York, NYResponded on December 9, 2024

   Thanks for the review, Terry! We're sorry to hear about the long wait times you experienced, but we're glad that you found our service satisfactory. We understand that this can be frustrating during busy times. We also appreciate your suggestion about educating our chefs about any allergies. We're continuously working on improving our service and your feedback is invaluable. We hope to serve you better in the future.
   

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6. M

   Mr & Mrs Keeath

   Wilmington

   2 reviews

   5.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As with Everytime we’ve dined at Benihana’s the food, staff, and experience has been fantastic. I’m a Native New Yorker, however for the past (15) yrs., I’ve lived in NC. My daughter turned (25) and wanted to celebrate her birthday here. We traveled up & had the best time!! Thank You for helping to make her (25th) Birthday Special!!
   

   Benihana - New York, NYResponded on December 9, 2024

   Thanks for visiting us, Mr & Mrs Keeath! We're thrilled to hear that you and your daughter had a fantastic time celebrating her 25th birthday at Benihana - New York. It's always our pleasure to make special occasions like this memorable for our guests. We're glad that the food, staff, and experience met your expectations. We look forward to welcoming you back in the future!
   

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7. R

   Robert

   New York City

   36 reviews

   3.0

   36 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   Had a reservation but waited 20 mins to be seated in a crowded bar area packed with people waiting for tables. Then our party was given the crappiest table on the ground floor with ZERO ambiance. When I asked to be seated upstairs I was told that’s it - take it or leave it. Such a BS attitude from the hostess and made for a really unwelcome start! Also makes it hard to simply walk out and find somewhere else to go at that point!! Chef was fine but no real theatrics that is common for Benihana. Food was good but over priced for what it was.
   

   Benihana - New York, NYResponded on December 11, 2024

   Thanks for the feedback, Robert! We're sorry to hear about your experience at Benihana - New York. We understand that the seating and ambiance did not meet your expectations. We aim to provide a pleasant dining environment and it's clear we fell short during your visit. We also take your comments about pricing seriously. We hope to have the opportunity to provide a better experience in the future.
   

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8. N

   Nicole

   VIP

   Phoenix

   14 reviews

   2.0

   14 reviews

   Dined on December 7, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Ate in the bar at a high top table which was fine. Service was terrible, never brought out the soup, delivered the food and had to ask for it. Also brought zero sauces till u asked for it. Food was ok but steak was way over done. Definitely not the experience I expected. Would suggest to skip on a trip to NYC.
   

   Benihana - New York, NYResponded on December 9, 2024

   Hello Nicole! We're truly sorry to hear about your recent experience at Benihana - New York. It's disappointing to know that our service did not meet your expectations, and that the steak was overcooked. We appreciate your feedback and will definitely address these issues with our team to ensure improvements are made. We hope you'll consider giving us another chance to provide the high-quality experience that you were expecting. Best Regards, The Management Team
   

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9. K

   Kristen

   Atlantic Canada

   2 reviews

   5.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the best experience and the food was great! Our server was also amazing.
   

   Benihana - New York, NYResponded on December 9, 2024

   Thanks for visiting us, Kristen! We're thrilled to hear that you had the best experience at Benihana - New York. It's wonderful to know that our food and service met your expectations. We strive to provide exceptional service and delicious meals to all our guests. We appreciate your kind words and look forward to serving you again soon!
   

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10. J

    Jason

    VIP

    Los Angeles

    21 reviews

    5.0

    21 reviews

    Dined on December 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    always a fun place to go with the team, not the cleanest place, but the food is great and it has a very busy hustle vibe in the NY location
    

    Benihana - New York, NYResponded on December 9, 2024

    Thanks for the feedback, Jason! We're thrilled to hear that you always enjoy dining with us at Benihana - New York. We're glad you appreciate our busy hustle vibe and find the food great. We're always striving to provide the best dining experience for our guests. Your feedback is invaluable and we look forward to welcoming you back soon. Best, The Management Team
    

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