Benihana - Minneapolis, MN

Review summary

1. J

   Joy

   Minneapolis

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff were very accomidating for the foods my kids were not able to eat and helpful finding things they could. They were very positive and enviting through the whole experience!
   

   Is this helpful?

   Report
2. M

   Mickie

   VIP

   Minneapolis

   32 reviews

   2.0

   32 reviews

   Dined on December 14, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   The chef we had was simply going through the motions. We had our 2 year old grandson and he didn't modify his presentation after he scared him (and me) with open flames. Our waitress couldn't keep anything straight and added the twosome's bill at our table to ours. We asked for a photograph and she messed that up - had to be retaken. The ice cream scoop at the end was a half scoop. The amount of food served has decreased....we normally have plenty of leftovers but not this time. Prices have increased and the service charge and taxes on our adult beverages were high. I like to tip for service, not a mandatory charge. We will not be returning to Benihana anytime soon.
   

   Benihana - Minneapolis, MNResponded today

   Thanks for the feedback, Mickie. We're truly sorry to hear about your experience at Benihana - Minneapolis. We strive to provide our guests with a memorable dining experience and it's clear we fell short this time. We sincerely apologize for the issues you encountered with the chef and the service. We also regret that the photograph didn't turn out as you expected. Your feedback is invaluable and we'll certainly address these issues. We hope you'll reconsider and give us another chance to serve you better in the future. Best regards, Benihana - Minneapolis, MN Management Team
   

   Is this helpful?

   Report
3. m

   melissa

   Minneapolis

   2 reviews

   2.0

   2 reviews

   Dined on December 11, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Prices have obviously affected all businesses. But since you’ve put the service charge in place….just that service has gone exponentially down hill especially at your Minneapolis location! I have been dining with your restaurant around the world since 1987 (but home is Minneapoilis) when it was called Samurai here in MN. Not once have I hd such an awful experience until tonight! The server not only didn’t bring our drinks once they were brought and emptied the server took our glasses away not asking if we want more to drink. When we ordered most of everything we ordered was forgotten and many other nuances to say the least. I am just truly disappointed in this display of service.
   

   Benihana - Minneapolis, MNResponded on December 15, 2024

   Thanks for the review, Melissa! We're truly sorry to hear about your recent experience at our Minneapolis location. We pride ourselves on our service and it's disheartening to hear that we fell short on your visit. We understand your frustration with the service and we're truly sorry for any inconvenience caused. Your feedback is invaluable to us and we will certainly take it into consideration to improve our service. We hope you'll give us another chance to serve you better in the future. Benihana - Minneapolis Management Team
   

   Is this helpful?

   Report
4. D

   Destiny

   Minneapolis

   1 review

   5.0

   1 review

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super friendly staff at this location, if it didn’t cost so much to eat here we would come more often.
   

   Benihana - Minneapolis, MNResponded on December 15, 2024

   Hello, Destiny! Thank you for your kind words and for giving us a perfect rating! We are thrilled to hear that you had a great experience at Benihana - Minneapolis, MN. We strive to provide our customers with a friendly and welcoming environment, and it's wonderful to know that we succeeded. We appreciate your feedback regarding the pricing and we are always looking for ways to improve our offerings. We look forward to welcoming you back soon! Best regards, The Management Team
   

   Is this helpful?

   Report
5. J

   Jacky

   VIP

   Minneapolis

   20 reviews

   5.0

   20 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food amazing as always. Was very busy so slower service.
   

   Benihana - Minneapolis, MNResponded on December 9, 2024

   Thanks for visiting us, Jacky! We're thrilled to hear that you enjoyed the food at Benihana - Minneapolis. However, we're sorry to hear that the service was a bit slower than usual during your busy day. We always aim to deliver the best experience, and we appreciate your patience. We hope to serve you again soon and provide you with a more seamless experience. Best Regards, The Management Team
   

   Is this helpful?

   Report
6. B

   Brian

   Minneapolis

   2 reviews

   5.0

   2 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great place to celebrate a special occasion and meet new people sharing the grill table with you.
   

   Benihana - Minneapolis, MNResponded on December 9, 2024

   Thanks for the feedback, Brian! We're thrilled to hear that you enjoyed your time celebrating a special occasion with us at Benihana - Minneapolis. It's wonderful to know that our food and service lived up to your expectations. We noticed that you rated our value lower and we appreciate your honesty. We're always striving to improve and your feedback helps us do that. We hope to welcome you back soon for another great experience!
   

   Is this helpful?

   Report
7. J

   Jeff

   Minneapolis

   1 review

   2.0

   1 review

   Dined on November 28, 2024

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 1

   Way too expensive for the food, gnats flying in the dining area, chef was entertaining for a 3 year old but not adults, others sitting at our table were rude, they ate with hats on the entire dinner and were in sweat pants. Wont go back again.
   

   Benihana - Minneapolis, MNResponded on November 30, 2024

   Hello, Jeff! We're truly sorry to hear about your recent experience at Benihana - Minneapolis. It's disappointing to know that we didn't meet your expectations. We understand that our prices and the behavior of our guests didn't meet your expectations, and we apologize for that. We appreciate your feedback and will use it to improve our service. We hope you will give us another chance in the future to provide a better dining experience. Best regards, The Management Team
   

   Is this helpful?

   Report
8. C

   Chantel

   Minneapolis

   1 review

   1.0

   1 review

   Dined on November 27, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   They gave me a chefs table birthday certificate. I came to use it along with my husband. The bill ended up being $150. They deducted the $30 from the bill, then added gratuity of $30. So it was a rip off, basically they gave me $30 of then added it back. I will not be returning back.
   

   Benihana - Minneapolis, MNResponded on November 30, 2024

   Hello, Chantel! We're truly sorry to hear about your experience. At Benihana - Minneapolis we strive to provide exceptional service and it's clear we fell short during your visit. We understand the frustration of having a discrepancy on the bill, especially on such a special occasion as a birthday. We apologize for the oversight and appreciate your understanding. We value your feedback and will use it to improve our service in the future. We hope you will give us another chance to make it right. Best regards, The Management Team
   

   Is this helpful?

   Report
9. D

   David

   Minneapolis

   34 reviews

   5.0

   34 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Robert was an excellent cook and showman! Our server was equally great (sorry, forgot name).
   

   Benihana - Minneapolis, MNResponded on November 25, 2024

   Thanks for the review, Dave! We're thrilled to hear that you had an excellent experience at Benihana - Minneapolis. We take pride in our food and service, and we're glad to know that our team was able to provide you with a memorable dining experience. We've noted your feedback about the value and we'll continue to work on providing the best for our guests. We hope to see you again soon!
   

   Is this helpful?

   Report
10. C

    Casey

    Minneapolis

    75 reviews

    5.0

    75 reviews

    Dined on November 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Benihana is pretty much the same as always. The restaurant is a little run down. Kinda sad. We’ve been going off and on for years. It’s been a while, 6 years I think. Food is the same. Some of it really good like the scallops. I wasn’t as crazy about the fried rice this time. Not sure what’s changed. The other 3 in our party liked it. Our chef/server was great. The other party at our table had two first-timers, ages 7 & 9 (guessing). They loved it. We took lots of food home. Basically Benihana lived up to our age old expectations.
    

    Benihana - Minneapolis, MNResponded on November 25, 2024

    Hey Casey! Thanks for your feedback. We're glad to hear that you enjoyed our scallops and our chef/server made your experience enjoyable. We're sorry to hear that our fried rice and other dishes didn't meet your expectations this time. We appreciate your loyalty over the years and we're committed to improving our services. We hope to see you again soon at Benihana - Minneapolis. Best, The Management Team
    

    Is this helpful?

    Report