Benihana - Memphis, TN

Review summary

1. S

   Steve

   Memphis/West TN

   6 reviews

   1.0

   6 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   This place was horrible. We were seated quickly at our reservation time, but waited quite a while just for the server to come and get drink orders. Finally got our drinks and then waited again for to place our food order. Again, had to wait a lengthy time before the "chef" came to our table to start preparing our food. He wasn't as friendly or lively or entertaining as we have had in the past. We had to ask for our soup even though we had already started eating the entree's. One of our party ordered two chicken fried rice in addition to their meal and had to ask where it was. The server brought out two orders of steamed rice. I ordered another drink and never received it, but it was on the bill which the server did take off. The other servers were rude as I was walking back from the restroom and a server was walking in the opposite direction and expected me to move for him. I am the guest!!! It is way overpriced for what you receive. Totally ruined our experience there. Overall, I would stay away from this place. It has gone way down hill and not up to what I'm sure Benihana's standards are. Oh and to top it off, we never even received our dessert (ice cream or Sherbert). Very sub-par place.
   

   Benihana - Memphis, TNResponded today

   Hey Steve! We're really sorry to hear about your experience at Benihana - Memphis. We always aim to deliver a great experience, and we regret that we missed the mark this time. We apologize for the long wait times and the service you received. We also regret that the food did not meet your expectations. Your feedback is valuable to us, and we assure you that we will address these issues. We hope you will give us another chance to turn your experience around. Best regards, The Management Team
   

   Is this helpful?

   Report
2. S

   Stephanie

   Memphis/West TN

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Darnell was great. Funny, helpful and the food was great.
   

   Benihana - Memphis, TNResponded 4 days ago

   Thanks for the review, Steph! We're thrilled to hear that you enjoyed your dining experience at Benihana - Memphis. It's always a pleasure to know that our team's efforts to provide helpfulness and a fun atmosphere are appreciated. We're glad you enjoyed the food and we hope to see you again soon!
   

   Is this helpful?

   Report
3. T

   Tammy

   Nashville

   7 reviews

   vip
   5.0

   7 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gustavo prepared great food exactly like we ordered it. The fried rice was soooo good. He was very attentive to us and our server was great too! Never ran out of drink and soup salad sushi came out very quickly!
   

   Benihana - Memphis, TNResponded 5 days ago

   Thanks for the review, Tammy! We're thrilled to hear that you and your guests enjoyed your dining experience at Benihana - Memphis. It's great to know that our fried rice hit the spot and that you found our service attentive. We strive to provide the best for our guests and your feedback is a testament to our efforts. We look forward to your next visit!
   

   Is this helpful?

   Report
4. W

   Wanda

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an excellent time celebrating 3 birthdays at our table!!
   

   Benihana - Memphis, TNResponded 5 days ago

   Hey, Wanda! We're over the moon to hear that you had an excellent time celebrating your 3 birthdays at our table! It's always a pleasure to be part of our guests' special occasions. We're glad you enjoyed our food and service. Thank you for taking the time to leave us this wonderful review. We look forward to welcoming you back soon for more celebrations!
   

   Is this helpful?

   Report
5. j

   jasmine

   Memphis/West TN

   3 reviews

   5.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Our experience tonight was amazing! We stopped coming here due to the terrible customer service and wait times in the past. Tonight we had Haylee as our waitress and she was so sweet and efficient. Haylee is the reason we will come back again!
   

   Benihana - Memphis, TNResponded on November 18, 2024

   Thanks for visiting us, Jasmine! We're thrilled to hear that your experience at Benihana - Memphis was amazing. We always aim to improve our service and we're glad to know that our team was able to provide efficient and friendly service this time. We appreciate your patience and look forward to your next visit. Best regards, The Management Team
   

   Is this helpful?

   Report
6. A

   Aaliyah

   Charleston

   1 review

   3.0

   1 review

   Dined on November 10, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was good, the service was okay, and overall I would say it’s overpriced. However, if you’re looking for somewhere to eat that’s a little more upscale, this is your place.
   

   Benihana - Memphis, TNResponded on November 11, 2024

   Hey, Aaliyah! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our food and found it to be good. We're sorry to hear that you found our service to be just okay and that you think our prices are a bit steep. We strive to provide an exceptional dining experience, and we're sorry if we fell short this time. We appreciate your comments and will certainly take them into consideration as we continuously strive to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again in the future. Best regards, Benihana - Memphis, TN Management Team
   

   Is this helpful?

   Report
7. j

   juliya

   Memphis/West TN

   1 review

   3.0

   1 review

   Dined on November 9, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   I brought my grandma for her birthday the food was good and service was ok but they didn’t sing her happy birthday like they usually would and skipped giving us our ice cream at the end, that was the main reason I chose to take her. I’ve been to a lot of different locations in different cities and this one was definitely the most underwhelming
   

   Benihana - Memphis, TNResponded on November 11, 2024

   Dear Juliya! Thanks for the review. We're sorry to hear that your experience at Benihana - Memphis didn't match your expectations. We strive to make every celebration special and we regret that we fell short this time. We're glad to hear that you enjoyed the food and we'll certainly work on improving the other aspects of your visit. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and hope to have the chance to serve you better in the future.
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Memphis/West TN

   2 reviews

   5.0

   2 reviews

   Dined on October 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We were there for my husband’s birthday. We had Chef C and he was amazing and the best chef!
   

   Benihana - Memphis, TNResponded on November 4, 2024

   Dear Guest! Thank you so much for choosing Benihana - Memphis for your husband's birthday! We're thrilled to hear that you had a great experience with our Chef C and that you found him to be amazing. We noticed that you rated the value a bit lower - we're always looking for ways to improve and your feedback is invaluable to us. We hope to see you again soon!
   

   Is this helpful?

   Report
9. C

   Chris

   Charlotte

   36 reviews

   5.0

   36 reviews

   Dined on October 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Service and food were excellent! Arrived with party of 7 and was seated immediately. Server was quick and accommodated our requests and chef did a great job keeping us fed and entertained. I didn’t like the fact you now have to pay extra for fried rice given the stiff costs to eat in the first place.
   

   Benihana - Memphis, TNResponded on October 16, 2024

   Dear Chris! We're thrilled to hear that you and your party had an excellent experience at Benihana - Memphis! It's great to know that our team was able to accommodate your requests and that you had a great time dining with us. We understand your concern about the additional cost for our fried rice. Please know that we strive to provide the best quality food and service to all our guests and we're sorry to hear that the cost factor is a concern for you. We hope to see you again soon! Best Regards, The Management Team
   

   Is this helpful?

   Report
10. T

    Teresa

    Memphis/West TN

    20 reviews

    4.0

    20 reviews

    Dined on October 3, 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 1

    Food was good. Portions were small. The cook and waitress were great and so nice. Had to ask for everything. They no longer give you the green tea. You have to ask for it. Also had to ask for the ice cream for the birthday boy.
    

    Benihana - Memphis, TNResponded on October 6, 2024

    Thanks for visiting us, Teresa! We're thrilled to hear that you enjoyed our food and found our staff to be great. We apologize for the inconvenience regarding the green tea and the birthday ice cream. We understand how this can be frustrating, but we'll definitely look into this matter. We appreciate your feedback and hope to see you again soon at Benihana - Memphis, TN!
    

    Is this helpful?

    Report