Benihana - Maple Grove, MN

Review summary

1. B

   Brian

   Minneapolis

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Maple Grove location was 45 mins behind on reservations. It also was 40 degrees in the restaurant (confirmed by chef with thermometer) and you could see your breath and had to wear coat, hat to try to stay warm. Felt bad for employees who could not wear winter wear to serve guests. Do not recommend restaurant due to cold issues that need to be fixed.
   

   Benihana - Maple Grove, MNResponded today

   Hi Brian, We're sorry to hear about your experience at our Maple Grove location. We understand the importance of maintaining a comfortable dining environment and we apologize for the inconvenience caused by the temperature and the lack of appropriate winter wear for our staff. We also regret that your reservation was delayed. We're continually striving to improve our service and your feedback is invaluable in this process. We hope you'll give us another chance to provide a better experience. Best, Benihana - Maple Grove, MN Management Team.
   

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2. S

   Sally

   Minneapolis

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   We had a reservation for 6, and waited until 6:45 to be seated. The server was stressed because it was cold and they were short for cooks, and she was less than pleasant. This is the last time I visit Benihana.
   

   Benihana - Maple Grove, MNResponded today

   Thanks for the review, Sally. We're truly sorry to hear about your recent experience at Benihana - Maple Grove, MN. We understand how frustrating it can be to wait, especially when you have a reservation, and we apologize for the delay and the perceived lack of professionalism from our team. We strive to provide excellent service and it's clear we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

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3. l

   landon

   Minneapolis

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 1

   It was extremely cold and a very unfortunate birthday experience We all had to wear our winter coats during dinner to stay warm.
   

   Benihana - Maple Grove, MNResponded today

   Hi Landon, We're really sorry to hear about your experience at Benihana - Maple Grove, MN. We understand how important it is to feel comfortable and safe during the winter, especially on special occasions like birthdays. We're glad to hear that you found our service satisfactory, but we're disappointed that you felt the temperature was too high. We will certainly take your feedback into account and work on improving our climate control. Thank you for bringing this to our attention. We hope to have the opportunity to serve you again and provide a much better experience. Best regards, The Management Team
   

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4. J

   Jessica

   Minneapolis

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 1

   Other than our chef and food our party of 6 had a horrible experience. It was so cold in the restaurant we could see our breath, no joke. We had to wear our winter coats the entire meal. Our reservation was for 5:45pm and we didn't get seated until almost 6:30. Once seated 4 of the 6 plates were dirty, one had a piece of hair on it and the others had food still on them. One guest didn't get served their drink and when they did it wasn't what he ordered but he drank it anyways afraid of how long it'd be before he could get the right one. Extremely disappointed considering the price and 20% service fee that they add to the bill that apparently isn't for a tip!!!
   

   Benihana - Maple Grove, MNResponded 1 day ago

   Hello Jessica, We're truly sorry to hear about your disappointing experience at Benihana - Maple Grove. We strive to provide a warm and enjoyable environment for our guests, and it's clear we fell short during your visit. We apologize for the delay in seating and the issues with the dishes. We also regret to hear about the issue with your drink. We take your feedback seriously and will address these issues with our team. We hope you'll give us another chance to provide you with the service and dining experience you deserve. Best, The Management Team
   

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5. B

   Bobby

   Minneapolis

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   The food was bad the app took long already had food and it was wrong. The food was not the same as normal. We eat at Benihana at least once a month, and take out 2-3 times a months. I know what it should be like. It was not the normal. I understand off day but not at the prices of the menu to eat in.
   

   Benihana - Maple Grove, MNResponded 1 day ago

   Hi Bobby, We're truly sorry to hear about your recent experience at Benihana - Maple Grove, MN. We take pride in our food quality and it seems we fell short during your visit. We understand that you've been dining with us on a regular basis and that your expectations are high, especially when you're dining with us. We apologize for the delay and the mix-up with your order. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Best, The Management Team
   

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6. S

   Stephanie

   New York City

   3 reviews

   3.0

   3 reviews

   Dined on January 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was decent, service was good. Prices were insane…. Kids menu $28, kids lemonade $6… $9 for a domestic beer and $17 for a small (tasty) cocktail. Family of 4 cost $270… Would not go again with young children, and only for a very special occasion.
   

   Benihana - Maple Grove, MNResponded on January 13, 2025

   Thanks for visiting us, Stephanie. We're sorry to hear that you found our prices to be high and your experience with us was not up to par. We strive to provide a great dining experience for all our guests, and your feedback is invaluable in helping us improve. We hope you'll reconsider your decision to bring your family to Benihana - Maple Grove, MN, for a very special occasion. We'd love to have you back for a more reasonable price and a better experience.
   

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7. D

   Doug

   Minneapolis

   1 review

   4.0

   1 review

   Dined on January 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Food was good, service was excellent. Seated with a good group which always helps.
   

   Benihana - Maple Grove, MNResponded on January 13, 2025

   Hi Doug, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed the food and found our service to be excellent. We always strive to provide our guests with a memorable dining experience and your feedback truly warms our hearts. We're glad to know that our seating with a good group added to your experience. We look forward to serving you again soon. Best regards, The Management Team at Benihana - Maple Grove, MN
   

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8. D

   David

   Minneapolis

   1 review

   3.0

   1 review

   Dined on January 10, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   I showed up at 9:15 with a reservation was excited to check out a new place got to the bar menu was a bit confusing because I guess they were going under a new menu construction. The bartender was swift with a drink however I ordered an experience. What I ended up getting was a five course meal all put right in front of me. I was very disappointed and overwhelmed which in turn made my appetite go away and I was annoyed seeing this isn’t normally a venue I can afford, but seeing as though it was a whim of a decision to stay in town because of bad weather, I thought why not treat yourself. I took all of the food back to my hotel room. I felt rushed the ticket was already in front of me. I explained this to the bartender that he would’ve gotten a much larger tip. Had he given me the experience, he agreed that was it.
   

   Benihana - Maple Grove, MNResponded on January 11, 2025

   Thanks for the feedback, David. We're really sorry to hear that your experience at Benihana - Maple Grove, MN didn't meet your expectations. We apologize for any confusion about our menu construction and the rushed service you received. We're glad to hear that you enjoyed the food and found value in your experience, but we understand that you felt rushed and felt disappointed in the service. We value your feedback and will use it to improve. We hope you'll consider dining with us again in the future.
   

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9. OT

   OpenTable Diner

   Minneapolis

   1 review

   2.0

   1 review

   Dined on January 9, 2025

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food was good but not worth the service fees.
   

   Benihana - Maple Grove, MNResponded on January 11, 2025

   Hi, thank you for taking the time to leave a review. We're glad to hear that you enjoyed our food, but we're sorry that the service didn't meet your expectations. We strive to provide excellent service to all our guests and it seems we fell short during your visit. We appreciate your feedback and will certainly look into this matter. We hope you'll give us another chance to impress you in the future. Thanks again! Best, Benihana - Maple Grove, MN Management Team.
   

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10. M

    Mark

    Minneapolis

    3 reviews

    3.0

    3 reviews

    Dined on January 5, 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4

    Not the special experience it used to be. The show is old and tired.
    

    Benihana - Maple Grove, MNResponded on January 7, 2025

    Thanks for the feedback, Mark. We're sorry to hear that your recent experience at Benihana - Maple Grove, MN didn't meet your expectations. We understand that the show and overall experience is important to you and we're disappointed to hear that it's not up to par. We are always working on improving our offerings and your feedback is invaluable in this process. We hope to have the opportunity to serve you again and provide you with the special experience you've come to expect from us.
    

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