Benihana - Mall of America, MN

Review summary

1. T

   Teri

   Minneapolis

   2 reviews

   3.0

   2 reviews

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   I got the trio and I never got my shrimp the cook distributed to others who didn’t even order it same with my chicken , it was very busy so I understand why the server lacked keeping up with tables , drinks etc
   

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2. S

   Steve

   Minneapolis

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   The service was horrible. They forgot parts of our meal, never got refills, never got ice cream, messed up the bill, and were incredibly slow. Very disappointed in the service and quality of the entire operation. When trying to get help, was often met with shrugs.
   

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3. M

   Mindy

   Omaha

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and service. Jeremy was a fantastic server and met all of our needs.
   

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4. A

   Avery

   Minneapolis

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Manager was very unprofessional my reversation was for a standard table and they put me at hibachi, then the manager told me I could wait up to another “hour” for a regular table. Proceeded to tell me I could leave the restaurant because “I wouldn’t let him talk” your not able to build your own sushi either the cook had no interaction with our table and rolled her eyes when she over cook wagyu steak medium well came out well no refills where offered and was charged 25$ for a “service fee” tab was 164$ for two of us … next time I’ll go to the grocery store 🤣
   

   Benihana - Mall of America, MNResponded today

   Thanks for visiting us, Avery. We're sorry to hear about your experience at Benihana - Mall of America, MN. We strive to provide a comfortable and enjoyable dining environment, and it's clear we fell short during your visit. We apologize for the long wait you experienced, and the misunderstanding about the table. We also regret the unprofessional behavior you described. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide the quality experience you deserve. Best regards, Benihana - Mall of America, MN Management Team
   

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5. L

   Lori

   Minneapolis

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I would not waste time or money at this establishment. The food was poor quality and the service was sub par
   

   Benihana - Mall of America, MNResponded 3 days ago

   Thanks for the review, Lori. We're really sorry to hear that your experience at Benihana - Mall of America, MN, didn't meet your expectations. We take your feedback about the quality of our food and the service very seriously. We will address these issues with our team to ensure they don't happen again. We hope you'll give us another chance to provide you with a better dining experience.
   

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6. D

   Desiree

   Minneapolis

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Good food. Order or food was a little off. We didn't get our shrimp appetizer until the end. The server struggled to keep up with refills, but there was also no sense of urgency.
   

   Benihana - Mall of America, MNResponded 6 days ago

   Thanks for the review, Desiree! We're glad to hear that you enjoyed our food at Benihana - Mall of America, MN. We apologize for the delay in serving your shrimp appetizer and the service during your visit. We strive to provide excellent service and value, and we're sorry if we fell short. Your feedback is valuable and will help us improve. We hope to see you again soon and provide a more seamless dining experience.
   

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7. R

   Rae

   Minneapolis

   6 reviews

   2.0

   6 reviews

   Dined on February 9, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Service was slow. Our second round of drinks was poured wrong. The server removed them without issue, but charged the gratuity on the amount before the comp. On a 9oz pour of wine, that is an extra $4 tip for an item we didn’t consume. Also when did it become standard process to add gratuity for parties under 8? We were a party of 7
   

   Benihana - Mall of America, MNResponded 7 days ago

   Hey Rae, We're sorry to hear about your experience at Benihana - Mall of America, MN. We understand that your dining experience should be memorable and enjoyable, and we apologize if we fell short. We take your feedback seriously and will use it to improve our service speed and wine pouring process. We're glad to hear that you appreciated the food and hope that despite the issues, you had a positive experience. We appreciate your feedback and hope to serve you better in the future. Best, The Management Team
   

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8. N

   Nicole

   Minneapolis

   2 reviews

   1.0

   2 reviews

   Dined on February 5, 2025

   1. Overall 1
   2. Food 5
   3. Service 3
   4. Ambience 5

   The prices seem to have double in the last couple years. We got a bill for $272 for 2 adults and 2 kids with no drinks. Gratuity is auto added now and we didn't realize (our bad) so we also tipped cash after we asked if we could get a CC slip to sign for a tip and she said they only take cash tips. We used to go here all the time for special occasions and will not be returning.
   

   Benihana - Mall of America, MNResponded on February 7, 2025

   Hey Nicole, Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent experience at Benihana - Mall of America, MN didn't meet your expectations. We understand your concerns about the pricing and gratuity, and we apologize if you felt overlooked. We assure you that we take all feedback seriously and will review our policies to ensure we offer the best service to all our guests. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

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9. S

   Shaheena

   VIP

   Chicago

   26 reviews

   2.0

   26 reviews

   Dined on February 4, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Very over priced for the quality of service. Once servers take your order, unless you are asking for a paid drink. Forget about getting a refill or anything else. Food is dispersed by the likes of the quest and cook
   

   Benihana - Mall of America, MNResponded on February 5, 2025

   Thanks for the review, Shaheena. We're sorry to hear that your experience at Benihana - Mall of America, MN, didn't meet your expectations. We understand that you found our service lacking and the quality of food to be disappointing. We strive to provide exceptional service and delicious food to all our guests, and we regret that we fell short this time. Your feedback is invaluable and will help us improve. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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10. D

    David

    VIP

    New York City

    2 reviews

    2.0

    2 reviews

    Dined on February 1, 2025

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    Service was not good. Took forever to get our drinks. When the checks came we had a party of 10 and asked for 4 separate checks. Kirin charged the wrong credit cards for our bills. Overall terrible experience and I will not go back.
    

    Benihana - Mall of America, MNResponded on February 3, 2025

    Hey David, we're really sorry to hear about your experience at Benihana - Mall of America, MN. We understand that the service and the billing process didn't meet your expectations and we apologize for any inconvenience caused. We strive to provide excellent service and it's clear we missed the mark during your visit. We're also sorry to hear about the billing issue. Your feedback is invaluable and we will definitely use it to improve. We hope you will give us another chance to provide a better experience. Best, The Management Team
    

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