Benihana - Mall of America, MN

Review summary

1. B

   Brad

   Minneapolis

   12 reviews

   3.0

   12 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Food was good except for they burnt my lobster completely to the crisp. So I had them make a new one in the back on the grill. Had a way better experience this time versus the horrible experience we had on New Years at the Golden Valley location.
   

   Benihana - Mall of America, MNResponded 1 day ago

   Hello Brad, Thank you for taking the time to share your feedback. We're glad to hear that you had a better experience this time and we're sorry for the initial disappointment regarding the lobster. We appreciate your understanding and willingness to make a new dish. We strive to provide excellent service and your feedback helps us improve. We hope to have the opportunity to serve you again soon. Best regards, Benihana - Mall of America, MN Management Team
   

   Is this helpful?

2. R

   Rashonte

   Milwaukee

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Our waiter Jeremy was amazing ,our chef attitude was terrible , for the price of our food we needed more garlic and butter it was bland.
   

   Benihana - Mall of America, MNResponded today

   Hello Rashonte, We're truly sorry to hear about your recent experience at Benihana - Mall of America, MN. We strive to provide our guests with exceptional service and flavorful dishes, and it seems we fell short during your visit. We appreciate your feedback and will certainly take it into consideration as we continuously work to improve our offerings and service. We hope to have the opportunity to serve you again and provide a better dining experience. Best regards, The Management Team
   

   Is this helpful?

3. D

   Dan

   VIP

   Minneapolis

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter was very nice and attentive. The chef was energetic and food was very good. Prices have gone up but I guess that is to be expected.
   

   Benihana - Mall of America, MNResponded 1 day ago

   Hi Dan, Thank you for taking the time to share your experience at Benihana - Mall of America, MN. We're delighted to hear that you enjoyed our service and the chef's performance. We understand that our prices might have gone up, but we're glad that you found the quality of food to be worth it. We appreciate your feedback and hope to see you again soon. Best, The Management Team
   

   Is this helpful?

4. j

   joan

   Chicago

   7 reviews

   3.0

   7 reviews

   Dined on January 19, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   No one removed our salad and soup bowls. Cook wasfood but nothing unique. Too robotic
   

   Benihana - Mall of America, MNResponded 6 days ago

   Hello Joan, Thank you for taking the time to review your experience at Benihana - Mall of America, MN. We're glad to hear that you enjoyed our food and found our team to be friendly. However, we're sorry to hear that there were areas of improvement during your visit. We strive to provide a unique and enjoyable dining experience for all our guests, and it's clear we fell short this time. Your feedback is valuable to us and we will certainly use it to improve. We hope to have the opportunity to welcome you back soon. Best regards, The Management Team
   

   Is this helpful?

5. K

   Kurtis

   Minneapolis

   1 review

   2.0

   1 review

   Dined on January 19, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   They do not list beverage prices. $24.00 for a beer and my glass was covered with lipstick around the brim.
   

   Benihana - Mall of America, MNResponded on January 20, 2025

   Hey Kurtis, We're really sorry to hear about your experience with the pricing of our beverages. We aim to provide clear and accurate information about our prices, and we regret that we fell short in this instance. We appreciate your feedback and will certainly look into this matter. We hope you'll give us another chance to provide you with a better dining experience. Best Regards, The Management Team at Benihana - Mall of America, MN
   

   Is this helpful?

6. S

   Sharry

   Minneapolis

   1 review

   1.0

   1 review

   Dined on January 18, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My recent experience at Benihana was extremely disappointing. My party of 4, including a toddler, waited over 45 minutes for our chef to arrive at our table. Once the chef finally arrived, the service did not improve. Our server failed to return to pick up our soup or salad bowls, leaving our table cluttered and unattended. To make matters worse, two members of our party did not receive the white rice that was supposed to accompany their meals. Additionally, instead of receiving the spicy chicken dish that was ordered, we were served teriyaki chicken. This mix-up only added to the frustration of our already lackluster dining experience. Overall, this was our first time bad dining experience at Benihana, and it was a complete disaster. The service was extremely poor, the food was not what we ordered, and the overall experience was far from enjoyable.
   

   Benihana - Mall of America, MNResponded on January 20, 2025

   Hello Sharry, We're truly sorry for your disappointing experience at Benihana. We understand the frustration of waiting and the mix-up with your orders. We also regret that the service did not meet your expectations. Your feedback is invaluable as we strive to improve. We hope for another chance to provide you with the experience you deserve. Best, Benihana - Mall of America, MN Management Team
   

   Is this helpful?

7. J

   Jasmine

   Minneapolis

   1 review

   3.0

   1 review

   Dined on January 18, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Benihana’s has been a tradition for my son’s birthday every year. This year I was a little upset they didn’t sing my son happy birthday. Otherwise, the food was amazing. The service wasn’t great this time.
   

   Benihana - Mall of America, MNResponded 6 days ago

   Hi Jasmine, We're sorry to hear that your recent visit to Benihana - Mall of America, MN didn't meet your expectations. We always strive to make special occasions like your son's birthday memorable and we regret that we fell short this time. We appreciate your feedback and will certainly take it into consideration as we continually work to improve our service. We hope to have the opportunity to serve you and your family again soon. Best, The Management Team
   

   Is this helpful?

8. S

   Stan

   Minneapolis

   22 reviews

   3.0

   22 reviews

   Dined on January 18, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   In the bar area service continues to be sporadic , but this time the food was lukewarm at best, even the soup if you can believe it.
   

   Benihana - Mall of America, MNResponded on January 20, 2025

   Hello Stan, We're truly sorry to hear about your recent experience at Benihana - Mall of America, MN. We always strive to provide our guests with the best service and food, and it's clear we fell short during your visit. We appreciate your feedback and will address this with our team to ensure it doesn't happen again. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

   Is this helpful?

9. N

   Nandika

   Minneapolis

   2 reviews

   2.0

   2 reviews

   Dined on January 16, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We were charged a service fee and it is against Mn law to charge service fees as of January. We did let the server know, he said he only gets 6% service fee and it is corporate decision and was told manager left but yet we see the manager in the front. Also the server did not sing happy birthday to my wife, they were eager to get us out. At one point the server pretty much said he will give us 5 minutes to be done eating after the chef left. We came to celebrate my wife’s birthday and we had very poor experience. We also brought new people and they are world travelers and they couldn’t believe the poor experience they encounters. We gave away 10 gifts cards to your restaurant and with this experience we are wondering if we made a mistake by giving our family and friends gift cards to your restaurant. My wife had the most disappointing experience on her birthday,
   

   Benihana - Mall of America, MNResponded on January 18, 2025

   Dear Nandika! Thank you for sharing your experience with us. We deeply regret that your visit did not meet your expectations, especially during such a special occasion as your wife’s birthday. We take your concerns seriously and want to address them promptly. Regarding the service fee, we are reviewing our policies to ensure full compliance with local laws. We also sincerely apologize for the service issues you encountered, including the lack of a celebratory atmosphere and the rushed dining experience. This is not reflective of the standards we strive to maintain. Your feedback is invaluable, and we will use it to improve. Please reach out to us directly so we can make this right for you and your family.
   

   Is this helpful?

10. K

    Kelsie

    Minneapolis

    5 reviews

    2.0

    5 reviews

    Dined on January 16, 2025

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 2

    The food was completely over peppered. all we could taste was the black pepper. service was mediocre. had to ask for straws, more ice, more refills etc. charged 20% service tip no matter what
    

    Benihana - Mall of America, MNResponded on January 17, 2025

    Hello Kelsie, We're truly sorry to hear about your experience at Benihana - Mall of America, MN. We pride ourselves on our food quality and it's disappointing to know that we didn't meet your expectations this time. We also apologize for any inconvenience caused by the service. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to provide you with the quality dining experience that we're known for. Best regards, The Management Team
    

    Is this helpful?