Benihana - Mall of America, MN

Review summary

1. j

   joan

   VIP

   Chicago

   7 reviews

   3.0

   7 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   No one removed our salad and soup bowls. Cook wasfood but nothing unique. Too robotic
   

   Is this helpful?

2. K

   Kurtis

   Minneapolis

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   They do not list beverage prices. $24.00 for a beer and my glass was covered with lipstick around the brim.
   

   Benihana - Mall of America, MNResponded 1 day ago

   Hey Kurtis, We're really sorry to hear about your experience with the pricing of our beverages. We aim to provide clear and accurate information about our prices, and we regret that we fell short in this instance. We appreciate your feedback and will certainly look into this matter. We hope you'll give us another chance to provide you with a better dining experience. Best Regards, The Management Team at Benihana - Mall of America, MN
   

   Is this helpful?

3. S

   Sharry

   Minneapolis

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My recent experience at Benihana was extremely disappointing. My party of 4, including a toddler, waited over 45 minutes for our chef to arrive at our table. Once the chef finally arrived, the service did not improve. Our server failed to return to pick up our soup or salad bowls, leaving our table cluttered and unattended. To make matters worse, two members of our party did not receive the white rice that was supposed to accompany their meals. Additionally, instead of receiving the spicy chicken dish that was ordered, we were served teriyaki chicken. This mix-up only added to the frustration of our already lackluster dining experience. Overall, this was our first time bad dining experience at Benihana, and it was a complete disaster. The service was extremely poor, the food was not what we ordered, and the overall experience was far from enjoyable.
   

   Benihana - Mall of America, MNResponded 1 day ago

   Hello Sharry, We're truly sorry for your disappointing experience at Benihana. We understand the frustration of waiting and the mix-up with your orders. We also regret that the service did not meet your expectations. Your feedback is invaluable as we strive to improve. We hope for another chance to provide you with the experience you deserve. Best, Benihana - Mall of America, MN Management Team
   

   Is this helpful?

4. J

   Jasmine

   Minneapolis

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Benihana’s has been a tradition for my son’s birthday every year. This year I was a little upset they didn’t sing my son happy birthday. Otherwise, the food was amazing. The service wasn’t great this time.
   

   Is this helpful?

5. S

   Stan

   Minneapolis

   22 reviews

   3.0

   22 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   In the bar area service continues to be sporadic , but this time the food was lukewarm at best, even the soup if you can believe it.
   

   Benihana - Mall of America, MNResponded 1 day ago

   Hello Stan, We're truly sorry to hear about your recent experience at Benihana - Mall of America, MN. We always strive to provide our guests with the best service and food, and it's clear we fell short during your visit. We appreciate your feedback and will address this with our team to ensure it doesn't happen again. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

   Is this helpful?

6. N

   Nandika

   Minneapolis

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We were charged a service fee and it is against Mn law to charge service fees as of January. We did let the server know, he said he only gets 6% service fee and it is corporate decision and was told manager left but yet we see the manager in the front. Also the server did not sing happy birthday to my wife, they were eager to get us out. At one point the server pretty much said he will give us 5 minutes to be done eating after the chef left. We came to celebrate my wife’s birthday and we had very poor experience. We also brought new people and they are world travelers and they couldn’t believe the poor experience they encounters. We gave away 10 gifts cards to your restaurant and with this experience we are wondering if we made a mistake by giving our family and friends gift cards to your restaurant. My wife had the most disappointing experience on her birthday,
   

   Benihana - Mall of America, MNResponded 3 days ago

   Dear Nandika! Thank you for sharing your experience with us. We deeply regret that your visit did not meet your expectations, especially during such a special occasion as your wife’s birthday. We take your concerns seriously and want to address them promptly. Regarding the service fee, we are reviewing our policies to ensure full compliance with local laws. We also sincerely apologize for the service issues you encountered, including the lack of a celebratory atmosphere and the rushed dining experience. This is not reflective of the standards we strive to maintain. Your feedback is invaluable, and we will use it to improve. Please reach out to us directly so we can make this right for you and your family.
   

   Is this helpful?

7. K

   Kelsie

   Minneapolis

   5 reviews

   2.0

   5 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   The food was completely over peppered. all we could taste was the black pepper. service was mediocre. had to ask for straws, more ice, more refills etc. charged 20% service tip no matter what
   

   Benihana - Mall of America, MNResponded 4 days ago

   Hello Kelsie, We're truly sorry to hear about your experience at Benihana - Mall of America, MN. We pride ourselves on our food quality and it's disappointing to know that we didn't meet your expectations this time. We also apologize for any inconvenience caused by the service. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to provide you with the quality dining experience that we're known for. Best regards, The Management Team
   

   Is this helpful?

8. D

   Dyeisha

   Minneapolis

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner was enjoyable no issues this evening. The manager working that night did a great job to see that we didn’t run into any problems like in the past dining experiences.
   

   Benihana - Mall of America, MNResponded 6 days ago

   Thanks for the review, Dyeisha! We're thrilled to hear that you had an enjoyable dinner at Benihana - Mall of America, MN. It's always our goal to provide a smooth and enjoyable dining experience for our guests. We're sorry to hear about any issues you may have experienced, and we appreciate your understanding. We'll certainly work on improving our service so that no guest has to experience a similar experience in the future. We look forward to serving you again soon.
   

   Is this helpful?

9. T

   Tommy

   Minneapolis

   1 review

   5.0

   1 review

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time, and the hibachi style was so much fun!
   

   Benihana - Mall of America, MNResponded 7 days ago

   Hi Tommy, Thank you so much for your wonderful review! We're thrilled to hear that you had a great time at Benihana - Mall of America, MN and that you enjoyed our unique hibachi style. We always strive to provide a memorable dining experience for our guests. We noted your rating on value and we truly appreciate your feedback. We're always looking for ways to improve our service and your input helps us do just that. Thank you again for your support and we hope to see you again soon! Best regards, The Management Team
   

   Is this helpful?

10. h

    heidi

    Minneapolis

    2 reviews

    1.0

    2 reviews

    Dined on January 11, 2025

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 4

    Terrible service. Server dropped plates on our shoes. Bones in our fried rice. Our chef didn’t speak to us and our server was unattentive.
    

    Benihana - Mall of America, MNResponded 6 days ago

    Thanks for the feedback, Heidi. We're truly sorry to hear about your experience at Benihana - Mall of America, MN. It's disappointing to know that we didn't meet your expectations, especially with the service you described. We take pride in our customer service and we're sorry we fell short this time. We will address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to make it right. Best Regards, The Management Team
    

    Is this helpful?