Benihana - Mall of America, MN

Review summary

1. K

   Kristine

   Vancouver

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed the meal with my family. Especially the way my A5 wagyu was cooked to perfection. Great job everyone!!
   

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2. G

   Geoffrey

   Minneapolis

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   $363 for 4 people to eat hibachi?! Unbelievable your prices have gone up through the roof and your quality has gone down. And to top off dessert, you have even gone down on the ice cream. 1/2 of a scoop? Not to mention , we can’t even tip anymore, you add a $55 “service charge” and I had to Venmo the server who sucked. We will never be back.
   

   Benihana - Mall of America, MNResponded today

   Hey, Geoffrey! We're really sorry to hear about your experience at Benihana - Mall of America. We aim to provide a quality dining experience for our guests, and it seems we fell short during your visit. We understand your concerns about the pricing and service, and we apologize for any inconvenience caused. We're taking your feedback seriously and will use it to improve our service and food quality. We hope you'll give us another chance in the future to show you the Benihana experience that we're known for. Best, T he Management Team
   

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3. M

   Michael

   Minneapolis

   12 reviews

   vip
   1.0

   12 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We’ve been taking our kids here for their birthday dinners for over a decade. This was the absolute worst service we have ever experienced there.
   

   Benihana - Mall of America, MNResponded today

   Dear Michael! Thanks for visiting us at Benihana - Mall of America. We're truly sorry to hear about your recent experience with our service. It's disheartening to hear that we fell short of our usual standards on such a special occasion. We understand that our service fell short of the high standards you've come to expect from us. We appreciate your loyalty over the years and we're sorry that this experience detracted from your visit. We hope you'll give us another chance to show you the service you've come to expect from us. The Management Team
   

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4. R

   Ray

   Minneapolis

   86 reviews

   vip
   5.0

   86 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The chief was great. Very interactive. Service was good
   

   Benihana - Mall of America, MNResponded today

   Hello Ray! Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed your interaction with our chief and found our service to be good. We strive to provide the best possible experience for our guests at Benihana - Mall of America. Your feedback is greatly appreciated and we look forward to welcoming you back soon. Best regards, The Management Team
   

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5. K

   Kristin

   Minneapolis

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food is good service was slow. It was supposed to be a birthday celebration and just because we were a party of 2 we were stuck right in the middle of a community table. No picutres were taken and birthdays weren’t acknowledged until after they were brought up by the customer when it was put on our reservation.
   

   Benihana - Mall of America, MNResponded 2 days ago

   Hey, Kristin! Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food at Benihana - Mall of America. However, we're sorry to hear about your experience with our service. We strive to provide excellent service to all of our guests, and we apologize if we fell short in this instance. We understand how important special occasions are, and we regret that we didn't meet your expectations in this regard. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your next celebration a memorable one. Best regards, The Management Team
   

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6. B

   Brad

   Minneapolis

   10 reviews

   5.0

   10 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and chef delivered top notch food and service but prices are outrageous now for what they charge and the little portions of food you get. We went to Benihana because we saw on Facebook a $40 dollar meal deal for a 5 course meal. Well the restaurant said there is no such thing as a 5 course meal for $40.00 dollars.
   

   Benihana - Mall of America, MNResponded 4 days ago

   Hey, Brad! Thank you for taking the time to share your experience at Benihana - Mall of America. We're glad to hear that you enjoyed our food and service. We understand your concerns about the pricing and portion sizes, and we appreciate your feedback. We're always looking for ways to improve our offerings and your feedback will be taken into consideration. We hope to have the opportunity to serve you again soon.
   

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7. N

   Natasha

   Minneapolis

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was great, the waiter was too. The cook was a bit messy, food was flying everywhere. I've been to multiple Teppian-style restaurants and the order on which he cooked the food was not good. Normally the food would be cooked together with some placed on different sides of the grill. As the rice is being prepared the other items are slowly cooked until they are brought to the middle of the grill for completion. By the time the other food items were done at this location, the rice was a little cold.
   

   Benihana - Mall of America, MNResponded 4 days ago

   Hi Natasha, Thank you for your feedback. We're glad to hear that you enjoyed your experience at Benihana - Mall of America. We apologize for the mishaps during your visit, specifically the issue with the food preparation and the cleanliness of our staff. Your comments will be taken into consideration as we strive to improve our service. We hope to see you again soon for a more flawless experience. Best, The Management Team
   

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8. L

   Larissa

   Phoenix

   5 reviews

   vip
   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my second time at a Benihana and I really enjoyed myself! The chef was amazing. It was cool to hear that the chef came back to start this location specifically. The food was also amazing. Definitely a great place for groups or a great way to meet strangers if your groups is not big enough for a whole table.
   

   Benihana - Mall of America, MNResponded 2 days ago

   Hey Larissa, thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great time at our Benihana - Mall of America location. Your compliments about our chef and the food are greatly appreciated. We're also glad to know that you found our restaurant to be a great place for groups or a way to meet strangers. We look forward to serving you again soon!
   

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9. C

   Chad

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at the Mall of America Benihana. Nice location. Service was good, and the food was great. Had reservation, and was seated within a few minutes of arrival.
   

   Benihana - Mall of America, MNResponded 5 days ago

   Dear Chad! Thanks for the feedback! We're delighted to hear that you enjoyed your first visit to our Benihana - Mall of America location. It's wonderful to know that you appreciated our location and service. We're also glad that you found the food to be great. We strive to provide our guests with an unforgettable dining experience and your kind words are a testament to our efforts. We look forward to welcoming you back for another enjoyable experience.
   

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10. M

    Marni

    Minneapolis

    2 reviews

    3.0

    2 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 5

    Food was fabulous, chef was AMAZING! Server was two thumbs down! She was so slow, our beers came to us warm, 15 min after our girls received their beverages… we never received or were offered refills of our beverages… our salads came out as we were getting our meat from the hibachi.
    

    Benihana - Mall of America, MNResponded 3 days ago

    Hey Marni, We're really sorry to hear about your experience at Benihana - Mall of America. We take pride in our food and service, and we're glad to hear that you enjoyed it. However, we're disappointed to hear about the issues you experienced with your service and drinks. We want to assure you that we take these matters seriously and will address them with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide you with the excellent dining experience we're known for. Best, The Management Team
    

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