Benihana - Lombard, IL

Review summary

1. N

   Nicole

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We had 6:45 reservations for our daughter’s bday & we weren’t seated until 7:30. Once we were seated we had no service for 10 minutes until someone came and moved us to another table. After we ordered they forgot part of our order. We would honestly never go back again. We were super disappointed and this was our first time there.
   

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2. W

   William

   VIP

   Chicago

   5 reviews

   2.0

   5 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Couldn’t get the bill right after multiple tries—too high by 25%. 30 minute process. Refills on drinks slow. Maybe busy Monday night. Cooking ok but process a bit more forced.
   

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3. C

   Cara

   VIP

   Chicago

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Exactly what you may expect from Benihana- the good and the bad.
   

   Benihana - Lombard, ILResponded 1 day ago

   Hey Cara, We're really sorry to hear about your experience. We always strive to provide the best service, so it's disappointing to know we fell short during your visit. We appreciate your feedback and will definitely use it to improve. We hope you'll give us another chance to make it up to you in the future. Best, The Management Team
   

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4. H

   Hema

   VIP

   Chicago

   45 reviews

   5.0

   45 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time! Good food and service with a lively environment.
   

   Benihana - Lombard, ILResponded 3 days ago

   Hey Hema, We're absolutely thrilled to hear that you always have a great time at Benihana - Lombard! Your kind words about our food and service are greatly appreciated. We always strive to create a lively environment for our guests and it's wonderful to know that you enjoy our energetic vibe. Thank you for your glowing review and for choosing to dine with us. We look forward to welcoming you back soon! Best regards, The Management Team
   

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5. A

   Andrea

   Las Vegas

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Our teppan chef overcooked all the dishes, both vegetables and meats. Furthermore, the Salmon with avocado tartar sauce was not accompanied by sautéed udon noodles.
   

   Benihana - Lombard, ILResponded 5 days ago

   Thanks for the review, Andrea. We're sorry to hear that your experience at Benihana - Lombard didn't meet your expectations. We take your feedback about the teppan dishes and the Salmon with avocado tartar sauce very seriously. It's our aim to provide delicious food and we regret that we missed the mark during your visit. We appreciate your comments and will use them to improve. We hope you'll give us another chance to impress you in the future.
   

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6. S

   Shamaree

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   I go to hibachi restaurants kind of often and we did not truly experience what we expected. We expected wildfires and shows of someone cooking for us. Instead, we had a boring almost leaking guy mix our food. The chicken, taste, spoiled smell, spoiled. the steak, and the lobster were small. there was no flavor. There are rice was not properly mixed well so you can see the white rice and the parts that did get some soy sauce. I was very unhappy with the service I do not recommend.
   

   Benihana - Lombard, ILResponded on December 17, 2024

   Hey Shamaree! Thanks for the review. We're sorry to hear that your recent experience at Benihana - Lombard didn't meet your expectations. We strive to provide our guests with a memorable dining experience, so we apologize if you felt we fell short. We're glad you found our service satisfactory, but regret that the food and overall experience was not up to par. Your feedback is invaluable to us and we will certainly use it to improve. We hope you'll give us another chance to impress you in the future.
   

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7. D

   Dan

   Chicago

   20 reviews

   5.0

   20 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful experience. The waitress and chef made our lunch very enjoyable.
   

   Benihana - Lombard, ILResponded on December 16, 2024

   Thanks for the feedback, Dan! We're thrilled to hear that you had a wonderful experience at Benihana - Lombard. It's great to know that our team was able to make your lunch enjoyable and that you appreciated the service and value we provide. We look forward to serving you again soon.
   

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8. J

   Janet

   Chicago

   13 reviews

   5.0

   13 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good experience. Food was good and service was great.
   

   Benihana - Lombard, ILResponded on December 16, 2024

   Thanks for visiting us, Janet! We're thrilled to hear that you had a great experience at Benihana - Lombard. It's wonderful to know that you enjoyed our food and found our service to be top-notch. We strive to provide our guests with an unforgettable dining experience and your kind words are a testament to our efforts. We look forward to serving you again soon!
   

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9. A

   Amanda

   Chicago

   1 review

   1.0

   1 review

   Dined on December 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food quality wasn’t the same as I have had in the past, very unorganized and chef doesn’t do much of a display anymore as far as cooking wouldn’t spend the money the noodles now come on top of some cabbage stuff and wasn’t good by any means!!!! Wus house is so much better and way better quality food
   

   Benihana - Lombard, ILResponded 2 days ago

   Thanks for the review, Amanda. We're truly sorry to hear that your recent experience at Benihana - Lombard didn't meet your expectations. We strive to provide our customers with the best quality food and we're disappointed to hear that you felt our food was not up to par. We take your feedback seriously and will discuss it with our team to ensure we maintain our standards. We hope you'll give us another chance to impress you with our culinary delights in the future. Best, Benihana - Lombard, IL Management Team
   

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10. A

    Alexus

    Chicago

    1 review

    5.0

    1 review

    Dined on December 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The waiters were phenomenal and made this an unforgettable experience. Susie did an amazing job at helping us make such great memories here with my family and Adrian the chef did as well! Highly recommended!!!
    

    Benihana - Lombard, ILResponded on December 15, 2024

    Hi, Alexus! We're over the moon to hear about your wonderful experience at Benihana - Lombard! It's fantastic to know that our team and the chef made such a positive impact on your family's visit. Your high recommendation means a lot to us. We look forward to welcoming you and your family back for more memorable experiences. Best Regards, The Management Team
    

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