Benihana - Las Colinas, TX

Review summary

1. j

   julie

   Charleston

   6 reviews

   4.0

   6 reviews

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Only issue was they were running about an hour behind on reservations. But considering it’s was NYE - I understand. They were very full!! Great company and service and food!
   

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2. K

   Kynlee

   Sacramento

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The fried rice was not the best that I’ve had here, and they did not offer us our ice cream. 
   

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3. N

   Nico

   VIP

   Houston

   8 reviews

   3.0

   8 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Just ok experience. Restaurant is dated and needs some maintenance and love. Our server was new and nice but the service was slow, they forgot one of the kids’ meals, and overcharged us after not applying a birthday certificate. He offered a gift card but we didn’t plan to come back and the manager was able to adjust. Despite forgetting the kids meal and only bringing it out after everyone was done, we were still charged for it. He initially said he was taking it off but then never did. Far from the kind of experience I expected with a $300 total for five people.
   

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4. S

   Susan

   Dallas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made a reservation online. They seated us within 10 minutes. The service was awesome. The food was very tasty and awesome very entertaining. We go once a year to celebrate my birthday and our daughter‘s birthday.
   

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5. D

   Deandra

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I actually ate lunch on the quiet side instead of the hibachi side. The food was delicious , waitress was nice n it was peaceful n quiet
   

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6. S

   Stephanie

   Dallas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Experience. Booked online for a birthday party of 10 people. Went on a Saturday night. They were busy. We were seated on time for our reservation. The Chef Lou made the time and Experience the Best.
   

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7. A

   Alexander

   Dallas

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my boyfriends birthday. And I planned his whole day, so it was very important to me that he enjoy his day. Every single staff member that I encountered were so kind and customer based. They attended to all of our needs, and the show was great! Jake was the absolute best! He was very friendly, he helped us with a lot of request with a smiling face and even took some really great pictures of us. He was completely Awesome! Somebody give this man a raise! lol Thanks team y’all really made it special and I wholeheartedly appreciate that! I definitely will be back to this location!
   

   Benihana - Las Colinas, TXResponded 2 days ago

   Thank you for sharing your positive experience! We’re happy to hear you enjoyed your visit and look forward to seeing you again.
   

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8. J

   Jessica

   VIP

   Dallas

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Good food, good service, and nice timeline for a 5 course meal.
   

   Benihana - Las Colinas, TXResponded 2 days ago

   We’re so glad to hear you had a great experience! Your satisfaction is our top priority, and we look forward to having you back.
   

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9. S

   Shellie

   Dallas

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Went here to celebrate bday like we have been doing for at least 24 years (not always at this locstion). Was really disappointed in food, service and just overall experience. Food was bland and they now give smaller portions. Sad thing have to pay $7 extra for fried rice and bowl was not even full. Onions were not peeled/cooked properly. Once seated we had to wait for over 1 hrs for cook to come out to start cooking. Not sure if i will continue to come back for any more celebrating. Pricing has gotten ridiculous especially now for portion size.
   

   Benihana - Las Colinas, TXResponded 2 days ago

   Dear valued guest, thank you for your review. We apologize for any inconvenience you experienced and would appreciate the opportunity to learn more. Please contact us by visiting our "Contact Us" page on our website
   

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10. K

    Karen

    San Diego

    3 reviews

    1.0

    3 reviews

    Dined 6 days ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    Had reservation for 8 pm didn’t get seated until 8:45 pm. Ordered a Las Vegas Roll came out cold had to send it back for a fresh one. Server was not attentive to table did not bring out salad or come back to see if anyone needed anything. Chef came out at 9:30 pm food wasn’t ready until after 10 pm even though we had reservation. One of my worst encounter with Benihana at this location will be a while before I come back.
    

    Benihana - Las Colinas, TXResponded 2 days ago

    Dear guest, thank you for your review. We apologize if we fell short of delivering the experience you expected. We are always looking to enhance our service and would appreciate any further information you can provide. Please contact us through our “Contact Us” page on our website.
    

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