Benihana - Indianapolis, IN

Review summary

1. R

   Robert

   VIP

   Indiana

   107 reviews

   3.0

   107 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   Hot, expensive and overbooked; the place is in need of a complete renovation. We had various menu items prepared at the table by a chef. Dishes adequately prepared. While ice cream came with the meals; non offered..
   

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2. S

   Susan

   VIP

   Dallas

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We very much enjoyed our Christmas Eve dinner! Jasmine, our server, and Silvestre, our chef, were very attentive and took great care of us. Everyone ate well and no one left thirsty. Management was doing a super job "managing" the chaos of the evening. It was a pleasant experience and I know we'll be back to this location soon! Merry Christmas!
   

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3. J

   Josh

   Indiana

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Not up to standards. The restaurant was dirty, and run down. It's desperate for a cleaning, and years behind in updating. Carpets are filthy. It was busy as usual, but you can see that at least 2 exhaust hoods were not functioning properly, so it was really smoky. The griddle was not well-cleaned from prior use, and that's unsanitary. Our server was nice, and hard-working. The hibachi chef was good as well. The restaurant was under-staffed, and it did show in the wait times, but it wasn't because of lack of effort on the part of those who served our group. This issue is more of an franchisee and management issue. The place is busy constantly, and there is no reason for it to be dingy, not at the price point they have.
   

   Benihana - Indianapolis, INResponded 1 day ago

   Thanks for the feedback, Josh. We're sorry to hear that your experience at Benihana - Indianapolis, IN didn't meet your expectations. We apologize for the state of our restaurant, it's not typical of our standards. We take your comments about the cleanliness, exhaust hoods, and griddle very seriously and we'll ensure that these issues are addressed. We're glad to hear that you found our server to be hardworking and that you enjoyed the hibachi chef. We'll work on improving our staffing and service to ensure better experiences in the future. We hope to have the opportunity to serve you again and provide a better experience.
   

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4. J

   Jennifer

   VIP

   Indiana

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Haven’t been here in a long time and while our meal was OK, we probably won’t be back. There are a a lot of better options for hibachi.
   

   Benihana - Indianapolis, INResponded 1 day ago

   Dear Jennifer, thank you for sharing your feedback on your recent visit to our location. We're thrilled to hear that you had a good experience. Your comment will be reviewed and taken into consideration for improvement. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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5. K

   Kristal

   Indiana

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Reservation was at 6:15 and was not seated until 7:20. We were celebrating a birthday and there was no celebration from the staff of any kind. The chef was lazy on the knife work, no saki and no personality. Part of my party ordered the six course and did not get their tea or ice cream, which included the birthday girl. The shrimp was overcooked and the dishes were dirty!
   

   Benihana - Indianapolis, INResponded 2 days ago

   Hi Kristal, We're sorry to hear about your experience at Benihana - Indianapolis. We understand that special occasions deserve to be celebrated in the best possible way, and we apologize if we fell short. We're disappointed to hear about the delay in seating and the lukewarm dishes. We take your feedback seriously and will use it to improve our service and food quality. We hope you'll give us another chance to make things right. Best, The Management Team
   

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6. J

   Jennifer

   VIP

   Indiana

   95 reviews

   5.0

   95 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always lots of choices, excellent presentation and great service
   

   Benihana - Indianapolis, INResponded 3 days ago

   Hey Jennifer, We're thrilled to hear that you enjoyed your experience at Benihana - Indianapolis! We always strive to provide excellent food and service to our guests. We're glad you found our choices impressive and our service top-notch. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

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7. S

   Steven

   Indiana

   1 review

   1.0

   1 review

   Dined on December 16, 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   First let’s say it’s loud as heck in there. Second the manager Eric Cecil is a price of work. He was the main reason why I will Never return to any of your establishments. The place is very sticky and greasy. It smells awful and needs more ventilation. I smelled like a frying pan when I left. It was not a good experience. The “chefs” make these weird gestures and not really into the actual event. For what you charge the performances should be better. Very run down from when I was a kid.
   

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8. L

   Lori

   Grand Rapids

   3 reviews

   5.0

   3 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress and bartender, Jasmine were outstanding. Our Chef, Mario, did an amazing job too.
   

   Benihana - Indianapolis, INResponded on December 17, 2024

   Dear Lori! Thanks for the feedback! We're thrilled to hear that you enjoyed your dining experience at Benihana - Indianapolis. It's wonderful to know that our team's efforts stood out and that our Chef's culinary skills were up to par. We appreciate your high ratings and look forward to welcoming you back soon!
   

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9. C

   Chris

   Indiana

   2 reviews

   3.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   First the good. The service once we got seated was great. (Took a while to get seated and we were the only ones there) but Chloe took good care of us The chef we had was very nice The not so good. We were told it wouldn’t be a problem to get the lunch menu on Sunday unfortunately this wasn’t the case We also have to request a full menu as they only seat you with a partial menu The food was ok except for the ginger salad dressing (which I usually love) the dressing was bitter I couldn’t even finish my salads The price was exponentially higher than the last time I was there (again couldn’t get the lunch menu at 11am) And $6 for each of us to put the rice on the grill instead of steamed was WAY over the top All in all NOT worth the money any more Your best bet is if you see a SHOGUN go there better food and MUCH better prices
   

   Benihana - Indianapolis, INResponded on December 17, 2024

   Dear Chris! Thanks for the review. We're glad to hear that you enjoyed the service at Benihana - Indianapolis. We're sorry to hear about your experience with the lunch menu and the ginger salad dressing. We understand your concerns and will work on improving these aspects. We also appreciate your feedback on our food and pricing. We hope to have the chance to serve you better in the future.
   

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10. D

    Dave

    Indiana

    1 review

    3.0

    1 review

    Dined on December 15, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 2

    There’s better teppanyaki in Indy by far. Expensive for what you get (the chicken portions were not even half a chicken breast). Shrimp was not deveined properly and the lobster I had was way overcooked. Steak had good flavor but was prepared incorrectly for one of our party (wanted med rare, got med well… said med well on the ticket but we said med rare multiple times).
    

    Benihana - Indianapolis, INResponded on December 16, 2024

    Hey, Dave! We're sorry to hear about your experience at Benihana - Indianapolis. We appreciate your feedback regarding the chicken portions and the shrimp preparation. We always strive to provide the best quality and preparation to our guests, and we're sorry to have missed the mark this time. We're glad to hear that you found our service satisfactory. Your comments will help us improve. We hope you'll give us another chance to impress you. Best, The Management Team
    

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