Benihana - Houston - Downtown, TX

Review summary

1. T

   Twanna

   Houston2 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 5

   Chicken fried rice- rice and chicken was dry Zucchini- over cooked Dumplings-cold
   

   Benihana - Houston - Downtown, TXResponded 1 day ago

   Hello Twanna, Thank you for taking the time to share your feedback with us. We're really sorry to hear that your dining experience with us didn't meet your expectations. We take pride in our food and it's disappointing to hear that you found our chicken fried rice, rice and chicken, and zucchini to be dry, overcooked, and cold. We also apologize for the lack of flavor in the dumplings that you received. We appreciate your comments and will definitely use them to improve our offerings. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Houston - Downtown, TX Management Team
   

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2. A

   Ann VIP

   New York City4 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome birthday experience. The food and service were excellent.
   

   Benihana - Houston - Downtown, TXResponded 1 day ago

   Thanks for the review, Ann! We're thrilled to hear that you had an awesome birthday experience at Benihana - Houston - Downtown, TX. It's fantastic to know that you enjoyed our food and service. We always strive to provide the best for our guests, and your kind words are a testament to that. We look forward to serving you again soon. Best regards, The Management Team
   

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3. J

   Johnnie

   Austin9 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   There was nothing bad or outstanding. Just an okay experience for the price.
   

   Benihana - Houston - Downtown, TXResponded 3 days ago

   Thanks for visiting us, Johnnie. We're sorry to hear that your experience at Benihana - Houston - Downtown, TX didn't quite hit the mark. We strive to provide excellent food and service, so we're disappointed to hear that you felt it wasn't worth the price. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right.
   

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4. OT

   OpenTable Diner

   Houston3 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   We waited for an hour past our reservation time to be seated with small children and a woman who we told to the hostesses needed to be home a by a certain time for a medical shot. I do not understand what the point of a reservation is if we have to wait for an hour to be seated. We were very disappointed and the hostesses just kept telling us that you’re not the ones to take the reservations and there were many tables in front of us.
   

   Benihana - Houston - Downtown, TXResponded 5 days ago

   Dear Guest! Thanks for the feedback. We're truly sorry to hear about your recent experience at Benihana - Houston - Downtown, TX. We understand how frustrating it can be to wait, especially when you have a reservation, and we apologize for the inconvenience. We're glad to hear that you enjoyed the food and found our service satisfactory, but we understand that it was not up to our usual standards. We appreciate your understanding and patience, and we hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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5. P

   Phillip

   Las Vegas6 reviews

   3.0

   Dined on March 21, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Just not the typical Benihana experience we are used to going to other locations across the country. Rushed service and lacking atmosphere.
   

   Benihana - Houston - Downtown, TXResponded 5 days ago

   Hey Phillip, We're sorry to hear that your recent experience at Benihana - Houston - Downtown, TX didn't meet your expectations. We appreciate your feedback on the service and atmosphere, and we're always looking for ways to improve. We hope you'll give us another chance to provide the type of experience you've come to expect from us. Best, The Management Team
   

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6. T

   Terrell

   Houston2 reviews

   1.0

   Dined on March 18, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   It took 30 mins to get a drink…..I asked for my food to be spicy, the order wasn’t put in that way and the chef couldn’t understand what I was saying. I eventually just gave up on it
   

   Benihana - Houston - Downtown, TXResponded on March 19, 2025

   Dear Terrell, I'm really sorry to hear about your experience! That definitely sounds frustrating. We always want to get everything just right for our guests, so I appreciate you bringing this to our attention. We'll work on improving communication with our staff to ensure your preferences are met next time. I hope you’ll give us another chance to make it right!
   

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7. OT

   OpenTable Diner

   Chicago1 review

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The manger and the server with the cool eyeshadow was amazing had very good energy and always check up on us the food was great we had a very good experience
   

   Benihana - Houston - Downtown, TXResponded on March 21, 2025

   Dear Guest! Thanks for the review! We're thrilled to hear that you had a great experience at Benihana - Houston - Downtown, TX. It's wonderful to know that our team's energy and the quality of our food made a positive impression on you. We appreciate your kind words and look forward to serving you again soon.
   

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8. l

   loves2eat

   Houston5 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience! My only tip is to not be late. We walked in 7 mins after our reservation time bc of traffic and confusion in the parking garage and were told grumpily that they were about to give away our table! Other than that, everything was perfect!
   

   Benihana - Houston - Downtown, TXResponded on March 10, 2025

   Dear Guest! We're thrilled to hear that you had a great experience at Benihana - Houston - Downtown, TX! It's wonderful to know that you enjoyed our food and service. We're sorry for the initial confusion regarding your table, but glad that you understood that it was due to circumstances beyond our control. Your feedback is appreciated and we're looking forward to your next visit. Best, The Management Team
   

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9. OT

   OpenTable Diner

   San Antonio3 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   It was very decent great job I will be back again
   

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10. M

    Madison

    Houston2 reviews

    4.0

    Dined on March 2, 2025

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 3

    Fun experience but not the quality I expected for the price
    

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