Benihana - Houston - Downtown, TX

Review summary

1. D

   Dora

   Houston

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had an extremely long wait at this restaurant. It took an hour just to be seated (even with reservation), and then another hour before the chef even started cooking. The wait time was unacceptable, and the overall experience was frustrating. Definitely not worth the time."
   

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2. J

   Justin

   Houston

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   Was okay, on average be ready to spend $120-$250 per two people, was not my favorite restaurant but was great as a date spot
   

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3. P

   Priscilla

   Las Vegas

   7 reviews

   4.0

   7 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was excellent as well as our chef. This was the first time I went that I didn’t have consistent service with drink refills, etc.
   

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4. R

   Ramiro Hernandez

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We have always celebrated our success at this place and when i tell you they don’t disappoint i mean it . The Benihana trio is by far my favorite. I will definitely be back to celebrate more often.
   

   Benihana - Houston - Downtown, TXResponded 1 day ago

   Thanks for the review, Ramiro Hernandez! We're thrilled to hear that you chose Benihana - Houston - Downtown, TX for your celebrations and that you've enjoyed the Benihana trio. We always strive to provide the best service, and we're glad to know we hit the mark for you. Looking forward to welcoming you back soon for more memorable experiences!
   

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5. S

   Sha’kyrah

   Houston

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Massani was great and kamdy food was good and I at fun they song me a birthday song two times
   

   Benihana - Houston - Downtown, TXResponded 5 days ago

   Hey Sha'kyrah, We're over the moon to hear that you had a fantastic time celebrating your birthday with us at Benihana - Houston - Downtown, TX! It's wonderful to know that our food and service met your expectations. We always aim to make special occasions even more memorable. Your kind words are greatly appreciated. Looking forward to serving you again soon.
   

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6. R

   Ryan

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The staff was great and the food was too. Celebrated a birthday for a friend and they made that fun
   

   Benihana - Houston - Downtown, TXResponded 7 days ago

   Hi Ryan, We're thrilled to hear that you had a great time celebrating your friend's birthday at Benihana - Houston - Downtown, TX! It's wonderful to know that our team made your day memorable. We're also glad that you enjoyed our food. We strive to provide a memorable experience for our guests and your feedback tells us we're on the right track. We look forward to welcoming you back soon. Best regards, The Management Team
   

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7. S

   Slavi

   VIP

   Las Vegas

   13 reviews

   5.0

   13 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always a good place to have dinner, coming here since i was a children
   

   Benihana - Houston - Downtown, TXResponded on February 6, 2025

   Thanks for the feedback, Slavi! We're thrilled to hear that you've enjoyed your dinners at Benihana - Houston - Downtown, TX since you were a child. It's always our goal to provide a memorable dining experience for all our guests. We appreciate your high ratings and look forward to serving you again soon!
   

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8. M

   Madison

   Houston

   4 reviews

   4.0

   4 reviews

   Dined on February 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Chefs were very accommodating with food allergies, and the hibachi scallops and lychee martini were excellent!
   

   Benihana - Houston - Downtown, TXResponded on February 2, 2025

   Hi Madison, We're thrilled to hear that you had a great experience at Benihana - Houston - Downtown, TX. It's wonderful to know that our chefs were able to accommodate your food allergies and that you enjoyed our hibachi scallops and lychee martini. We strive to provide excellent service and it's great to know we hit the mark during your visit. Thank you for taking the time to leave us this wonderful review. We look forward to serving you again soon! Best regards, The Management Team
   

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9. S

   Shawnta

   Los Angeles

   4 reviews

   1.0

   4 reviews

   Dined on January 26, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   This place is filthy! We had a used sugar packet floating in our soup and the manager did nothing to compensate us other than to get us a new bowl of soup. Grease and grime all over the cooking table vents and will cause a fire one day. The cooking table had old food on it when we were seated. This place needs a deep cleaning. Can’t believe the health inspector hasn’t shut this location down. A used sugar packet in a bowl of soup is unacceptable. Means someone is not cleaning the dishes and or dumping things in food items that aren’t supposed to be in there in purpose.
   

   Benihana - Houston - Downtown, TXResponded on January 27, 2025

   Hey Shawnta, We're really sorry to hear about your experience at Benihana - Houston - Downtown, TX. Cleanliness and safety are our top priorities, and we apologize for the issues you've mentioned. We take your feedback seriously and will address this issue immediately. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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10. D

    Diane

    Houston

    1 review

    2.0

    1 review

    Dined on January 26, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    We had reservations at 6:30 but didn't get seated until 7:15. We had an 8 month old baby so waiting around was a little difficult. The restaurant was packed, so service was a bit slow. The food was okay- the soup tasted like dirty water.
    

    Benihana - Houston - Downtown, TXResponded on January 27, 2025

    Hello Diane, We're truly sorry to hear about your recent experience at Benihana - Houston - Downtown, TX. We understand how important a smooth dining experience is, especially when you have a young child with you. We apologize for the delay in seating and the slower service you experienced. We also regret that the food didn't meet your expectations. We appreciate your feedback and will definitely take it into consideration as we strive to improve our service and food quality. We hope you'll give us another chance to provide you with the quality and service you deserve. Best regards, The Management Team
    

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