Benihana - Fort Lauderdale, FL

Review summary

1. C

   Cathy

   Atlantic Canada1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   The service was incredibly slow and our vegan friend had no main dish options despite checking the menu in advance. Very disappointing.
   

   Benihana - Fort Lauderdale, FLResponded 2 days ago

   Hello Cathy, we're truly sorry to hear about your experience at Benihana - Fort Lauderdale, FL. We always aim to provide excellent service and delicious meals, and we regret that we fell short during your visit. We appreciate your feedback regarding the service speed and menu options, and we'll certainly look into these matters. We hope you'll give us another chance to serve you better in the future. Sincerely, The Management Team.
   

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2. OT

   OpenTable Diner

   Fort Lauderdale13 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Shame on you Benihana being short staffed specifically with your chefs. The poor server having good communication having to cover for the lack of staff. Had waited from 7:45 to 8:25 for a table that I had a reservation for and at 9 waiting still for a chef my family had to leave it was a school night. The server was the one to suffer because the chef never came.
   

   Benihana - Fort Lauderdale, FLResponded 3 days ago

   Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Fort Lauderdale, FL. We understand how frustrating it can be to wait for service, especially on a busy night like Saturday. We apologize for the inconvenience caused by the lack of staff. We appreciate your understanding and patience. We're constantly working to improve our service and your feedback is invaluable in this process. We hope you'll give us another chance to provide a better dining experience for you and your family. Best regards, The Management Team
   

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3. OT

   OpenTable Diner

   Fort Lauderdale5 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Only issues was we didn’t get our soup, salad and appetizer before our main dish started to be cooked
   

   Benihana - Fort Lauderdale, FLResponded 4 days ago

   Dear Guest! Thank you for taking the time to share your experience with us. We're glad to hear that you found value in your visit. We apologize for the mix-up with your food, we'll ensure to improve our service to prevent such issues in the future. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best, The Management Team at Benihana - Fort Lauderdale, FL
   

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4. S

   Sara

   Miami1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   my favorite restaurant of all time. Great food ! our chef Greg was nothing but amazing willbe returning again really soon
   

   Benihana - Fort Lauderdale, FLResponded 3 days ago

   Thanks for the feedback, Sara! We're thrilled to hear that Benihana - Fort Lauderdale, FL is your favorite restaurant. It's wonderful to know that you enjoyed our food and found our chef to be amazing. We're looking forward to your next visit. See you soon!
   

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5. a

   angie VIP

   Miami2 reviews

   1.0

   Dined on March 6, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had 6:30pm Thursday night reservation for a party of 3, we arrived and had to wait 10 minutes which was not bad, we were seated for a the hibachi table. Our server did not greet us for another 15 minutes or so, when she arrived you could barely hear her talk, so mumbled her words. She took our drink order. Then disappeared for quite some time, brought our drinks, took our food order. It was not a crowded evening at all, maybe 8 tables were occupied. When she brought over our soup bowl, she placed on our dinner plate. Then the salad was brought out and again placed on our dinner plate. In our order two of us had the Specialty 6 course meal which included Green Tea, which was never mentioned or brought out. The cook was amazing, he started prepping the food, but then noticed he was placing the cooked food on our dinner plates that were holding the Soup and Salad that was brought over a serving tray. I said to someone walking by, if they can bring us new plates, becuase our server was no where to be seen. After eating, we all sat there for about 15 ish minutes and our server never came back. The other party at our table got up and walked to the front to request their check. Our meals included ice cream so we sat and wait. It was apparent that she was not coming back so we did the same. I had food left over food, so I needed a togo box. long story short, she was a horrible server. At the front when we requested our check she appeared, with her handle held device to check out. I mentioned to the Hostess the service was horrible, she asked why... i said LACK OF SERVICE. Not attentive at all, if it were a busy night then completely understanable... it was not.
   

   Benihana - Fort Lauderdale, FLResponded 6 days ago

   Hi Angie, We're really sorry to hear about your experience at Benihana - Fort Lauderdale, FL. We strive to provide excellent service and it's clear we fell short during your visit. We understand how frustrating it can be when a service is slow, and we apologize for the inconvenience caused. We're also sorry to hear about the mix-up with your food orders and the lack of communication from our server. We assure you, we'll address these issues with our team to prevent them in the future. We hope you'll give us another chance to provide the quality experience you expected from us. Best, The Management Team
   

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6. M

   Mark

   Fort Lauderdale13 reviews

   3.0

   Dined on March 3, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 1

   Normally have a good time there, but this time it was not the best it could be. They seemed to have forgotten us and took over an hour for them to get our table going. The food which is typically ok seemed to have too much of butter or oil (not sure which), and left an after taste in my mouth. I will not be returning to this location
   

   Benihana - Fort Lauderdale, FLResponded on March 4, 2025

   Thanks for the feedback, Mark. We're truly sorry to hear about your less than satisfactory experience at Benihana - Fort Lauderdale, FL. We strive to provide top-notch service and delicious food to all our guests, and it seems we fell short this time. We apologize for the delay and the quality of food. We value your feedback and will use it to improve our service. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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7. S

   Sonji

   Fort Lauderdale1 review

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   It's a nice place to dine. It's not for the romantic and quiet spirit. Very family oriented.
   

   Benihana - Fort Lauderdale, FLResponded on March 3, 2025

   Thanks for the feedback, Sonji! We're glad to hear that you enjoyed your dining experience at Benihana - Fort Lauderdale, FL. We understand that it's not the quiet and romantic atmosphere we aim for, but we're glad you found our place family-oriented. We're always striving to provide a great experience for our guests and your feedback is invaluable to us. We hope to welcome you back soon.
   

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8. J

   James

   Indiana17 reviews

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   We go for the food. The place hasn't been remodeled since it was built as far as I can tell and it shows. It is really noisy. Parking is provided which in Lauderdale is a blessing, you just tip the valet. The prices used to be a bargain, but now I'd say they are roughly fair, maybe a bit high.
   

   Benihana - Fort Lauderdale, FLResponded on March 4, 2025

   Hey James, Thank you for taking the time to share your feedback. We're glad to hear that you enjoy our food and appreciate the noise level at Benihana - Fort Lauderdale, FL. We understand your concerns about the atmosphere and the parking. We always strive to provide a comfortable and enjoyable dining experience for our guests. We'll certainly take your feedback into consideration as we continually work on improving. We hope to welcome you back soon for an even better experience. Best regards, The Management Team
   

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9. R

   Richard

   Greater Boston2 reviews

   1.0

   Dined on February 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited two hours for our food, we barely got service getting our drinks 3 drinks in 2 hours. When the chef did come he argued with another guest almost right away then disappeared. Food itself was over done and disorganized we didn’t get half of what we were supposed to. Save your money go somewhere else
   

   Benihana - Fort Lauderdale, FLResponded on February 22, 2025

   Thanks for the feedback, Richard. We're truly sorry to hear about your recent experience at Benihana - Fort Lauderdale, FL. It's clear that we didn't meet your expectations, and for that, we apologize. We understand how frustrating it can be to wait for your meal and not get the service you expect. We also regret that the food didn't meet your taste. We assure you that this is not the standard we strive to provide. Your comments are valuable to us, and we will work on improving these areas. We hope you will give us another chance to provide a better dining experience.
   

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10. OT

    OpenTable Diner

    Chicago2 reviews

    1.0

    Dined on February 22, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Terrible experience. We will never go back. Reservation was at 7 we ended up with a table at 9. We had no show and good with tons of butter
    

    Benihana - Fort Lauderdale, FLResponded today

    Dear Guest, We sincerely apologize for the experience you had with us. We understand how frustrating it must have been to wait that long for your table, and we regret that our food did not meet your expectations. This is certainly not the level of service we strive to provide. We take all feedback seriously and would love the opportunity to make things right. If you're open to it, please contact us at our website so we can learn more about your visit and work towards improving our service. We appreciate your feedback and hope you’ll give us another chance in the future. Best regards, The Management Team
    

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