Benihana - Farmington Hills, MI

Review summary

1. D

   Douglas

   Detroit

   27 reviews

   5.0

   27 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to celebrate birthday's! Great food and entertainment.
   

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2. M

   Michele

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   The food is good but the restaurant isn’t well kept. There were large cobwebs hanging from the ceiling by our table, the bathroom had no toilet paper and the trash cans were overflowing.
   

   Benihana - Farmington Hills, MIResponded 1 day ago

   Thanks for visiting us, Michele. We're glad to hear that you enjoyed our food at Benihana - Farmington Hills, MI. We apologize for the inconvenience you experienced regarding the cleanliness of our restaurant. We will take your feedback into account as we strive to provide the best experience for our guests. We hope to serve you again soon.
   

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3. T

   Talitha

   Detroit

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 4

   My steak was cooked wrong twice. Asking for medium rare and neither time did it have any oink at all. I didn’t send it back a second time
   

   Benihana - Farmington Hills, MIResponded 1 day ago

   Thanks for the review, Talitha! We're sorry to hear that your steak didn't meet your expectations this time around. We strive to provide our guests with high-quality food, and it's clear we missed the mark. We appreciate your patience and understanding, and we're glad to hear that you found value in your experience at Benihana - Farmington Hills, MI. We'll certainly take your feedback into account and strive to improve. We hope to serve you again soon.
   

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4. L

   Lindsay

   Orlando

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We sat at the bar because it was really busy. Josh was AMAZING from beginning to end working the floor and the bar - consistently. We never felt forgotten and he never lost his cool in the business. Food is always good and you get a lot for your money. Opportunities for more attention on cleanliness, but everyone was pleasant and helpful.
   

   Benihana - Farmington Hills, MIResponded 2 days ago

   Hey Lindsay, We're thrilled to hear that you had such a fantastic experience at Benihana - Farmington Hills, MI! It's wonderful to know that our team's hard work and dedication made your visit enjoyable from the moment you walked in. We're also glad that you enjoyed our food and found it to be of good value. We appreciate your feedback on the cleanliness and we'll definitely take it into consideration. We look forward to your next visit! Best, The Management Team
   

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5. L

   Lisa

   Detroit

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Very disappointed with our service. Our waiter was after deliver of salads and soup. Our drinks were empty & we had to hunt him down for our bill. Managers response was not helpful.
   

   Benihana - Farmington Hills, MIResponded 2 days ago

   Thanks for the feedback, Lisa. We're truly sorry to hear about your recent experience at Benihana - Farmington Hills, MI. It's clear that we didn't meet your expectations in terms of service and timing, and we apologize for that. We always strive to provide our guests with exceptional service and it's disappointing to hear that we fell short this time. We appreciate your input and will use this as an opportunity to improve. We hope you'll give us another chance to provide the high-quality dining experience we're known for. Best regards, The Management Team
   

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6. M

   Mary

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

    Good morning and thank you so very much everything at Farmington Hills. Benihana‘s is always exciting. I met a new manager I believe Brad was his name. Don is the 1I met a few weeks ago ☺️ they both had a smile on their faces the entire night even after being that chaotic and busy the last three weeks I have been in your establishment for birthdays !!! Every time I seen them they are busy attending to us customers loud ready to be seated and hungry even though Benihana‘s is always super crowded because of the birthday coupons. The food is excellent. I enjoy the atmosphere and everything was great thank you so very much once again for welcoming me to a warm establishment.  for the last two weeks Jose was my chef Bree if I’m not mistaken was MY server and last night it was Christina. She is amazing. She knew exactly what I was feeling and how I was feeling and made everything 100% for me shout out to Christina thank you baby. 
   

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   Benihana - Farmington Hills, MIResponded 5 days ago

   Hey Mary, We're overjoyed to hear about your wonderful experience at Benihana - Farmington Hills, MI! It's heartwarming to know that we're a part of your special occasions and that you've enjoyed our food and atmosphere. We're thrilled that you've felt supported and enjoyed the service. Your kind words mean a lot to us. We look forward to welcoming you back for more memorable experiences. Best, The Management Team
   

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7. A

   Andrita

   Detroit

   10 reviews

   5.0

   10 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dining experience was excellent. From our knowledgeable and personable server, Gianna to our funny and skilled chef, Andar, my friend and I had an awesome time. The food was superb and fresh and our Mango Clara's were great. This was one of my favorite visits to Benihanas in years.
   

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   Benihana - Farmington Hills, MIResponded 5 days ago

   Hi Andrita, We're thrilled to hear that you had an excellent dining experience at Benihana - Farmington Hills, MI. It's wonderful to know that our team made a positive impression on you, from the personable server to the hilarious chef. We're especially glad to hear that you enjoyed our fresh and superb food, especially the Mango Clara's. We're honored to have been one of your favorite visits to Benihana in years. Thank you for taking the time to share your experience. We look forward to welcoming you back soon! Best, The Management Team
   

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8. j

   jasmine

   VIP

   Detroit

   8 reviews

   3.0

   8 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   I normally don’t write reviews like this. I’ve been a customer of Benihana for a very long time wouldn’t allow me to redeem my birthday coupon that they sent me with all these stipulations. My server would not honor my coupon  even though I have a December Christmas birthday 
   

   Benihana - Farmington Hills, MIResponded 6 days ago

   Thanks for the feedback, Jasmine! We're sorry to hear about your recent experience at Benihana - Farmington Hills, MI. It's disappointing to know that we couldn't meet your special occasion, especially on such a special day like your birthday. We understand how important it is to redeem a birthday coupon and we apologize for any misunderstanding. We're taking your comments into consideration as we continuously strive to improve our service. We hope to have the opportunity to serve you again and make your next visit a more pleasant one. The Management Team
   

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9. t

   tonya

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined on January 7, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Today was probably the worst birthday I’ve ever had. The cook (Jose) tried to pick chicken out of my rice after I told him my rice was supposed to be veggie. He then proceeded to touch the grilled vegetables with the utensils that he touched the meat with after I told him I do not eat meat. I came home and threw that food away.
   

   Benihana - Farmington Hills, MIResponded 6 days ago

   Hey Tonya, we're really sorry to hear about your experience on your special day. It sounds like we missed the mark on a few things, and for that, we apologize. We understand how important this special day is and we want to make it memorable for you. We're taking your feedback seriously and will work on improving our service. We hope you'll give us another chance to make it right. Best, The Management Team at Benihana - Farmington Hills, MI
   

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10. A

    Anthony

    Detroit

    1 review

    2.0

    1 review

    Dined on January 4, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Overall I did not have a great meal or experience.
    

    Benihana - Farmington Hills, MIResponded on January 7, 2025

    Hi Anthony, We're truly sorry to hear that your experience at Benihana - Farmington Hills, MI didn't meet your expectations. We strive to provide our guests with excellent food and service, and it seems we fell short during your visit. We appreciate your feedback and will certainly use it to improve. We hope you'll give us another chance to make it right in the future. Best, The Management Team
    

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