Benihana - Farmington Hills, MI

Benihana - Farmington Hills, MI reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Nino

   Detroit6 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   Great food but they never clean there floor for the next guess you are sitting around rice under your shoe
   

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2. E

   Eric VIP

   Detroit28 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef took forever but the food was well worth the wait.
   

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   Benihana - Farmington Hills, MIResponded 2 days ago

   Hello Eric, Thank you for taking the time to leave us this wonderful review. We're thrilled to hear that you enjoyed the food and found it well worth the wait. It's always our goal to provide excellent service and delicious meals to all our guests. Your kind words are greatly appreciated and we look forward to welcoming you back to Benihana - Farmington Hills, MI soon. Best Regards, The Management Team
   

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3. M

   Martha

   Detroit2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good services and delicious food , quick service
   

   Benihana - Farmington Hills, MIResponded 2 days ago

   Hello Martha, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our food and found our services to be good. We always aim to provide quick and efficient service, and it's great to know we hit the mark during your visit. Your kind words truly mean a lot to us. We hope to welcome you back soon for another delicious meal at Benihana - Farmington Hills, MI. Best Regards, The Management Team
   

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4. T

   Tamika

   Detroit2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a great lunch experience. I will dine again during weekend early hours.
   

   Benihana - Farmington Hills, MIResponded 2 days ago

   Hello Tamika, Thank you so much for your kind words and the perfect ratings! We're thrilled to hear that you enjoyed your lunch experience at Benihana - Farmington Hills, MI. Our team strives to provide the best service possible, and your feedback is a testament to our efforts. We look forward to welcoming you back for another great lunch experience during the weekend early hours. Thanks again!
   

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5. A

   Amanda

   Detroit3 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Over priced, over cooked subpar food. Chef was entertaining, but the order of the food was ridiculous! Started with ONE HALF a slice of zucchini, then ONE overcooked chewy shrimp, >5 ounces of overcooked chopped chicken, 10 mins later sautéed onions, another 5 mins to get white rice, and finally sautéed mushrooms at the end. By the time I was able to eat the full meal everything was cold and disgusting. Never again, even with a $30 gift certificate! And $15/each for Sapporo beer? Criminal.
   

   Benihana - Farmington Hills, MIResponded 4 days ago

   Thanks for the feedback, Amanda. We're truly sorry to hear about your experience at Benihana - Farmington Hills, MI. We take pride in our food and service, and it's disheartening to hear that we fell short during your visit. We understand your concerns about the ordering and the temperature of the food, and we assure you that this is not the standard we aim for. We appreciate your honesty and will take it into consideration as we strive to improve. We hope you'll give us another chance in the future to show you the quality and service we're known for. Best regards, Benihana - Farmington Hills, MI Management Team
   

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6. OT

   OpenTable Diner

   Charlotte7 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Everyone was nice from when we were greeted at the door to our chef. Steve was the chef and he did a great job interacting with us while cooking our meal. We were celebrating my mom and aunt’s birthdays. It was a fun night for our family
   

   Benihana - Farmington Hills, MIResponded 4 days ago

   Dear Guest, Thank you so much for your wonderful review and for choosing to celebrate your mom and aunt's birthdays with us. We're thrilled to hear that you enjoyed your experience with us from the moment you walked in. It's always a pleasure to interact with our guests and create a memorable dining experience. We're also glad that you found our chef to be friendly and efficient. We apologize if the value did not meet your expectations, we always aim to provide the best quality food and service. We hope to have the pleasure of serving you and your family again soon. Best wishes, The Management Team at Benihana - Farmington Hills, MI
   

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7. K

   Kenyatta

   Detroit1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience out chef was on point…waitress was great as well
   

   Benihana - Farmington Hills, MIResponded 5 days ago

   Hey Kenyatta, Thank you so much for taking the time to leave us this amazing review! We're thrilled to hear that you had a great experience out chef and that our service met your expectations. We always strive to provide our guests with top-notch service and food, and your feedback tells us we're on the right track. We appreciate your kind words and look forward to serving you again soon. Best regards, The Management Team at Benihana - Farmington Hills, MI
   

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8. J

   Janaya

   Detroit2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Had a great birthday dinner for my daughter. Service was fast and friendly.
   

   Benihana - Farmington Hills, MIResponded 5 days ago

   Hello Janaya, Thank you for choosing Benihana - Farmington Hills, MI for your daughter's birthday dinner! We're thrilled to hear that you had a great experience and enjoyed your meal. We always strive to provide fast and friendly service, and we're glad we hit the mark for you. We look forward to serving you again soon. Best wishes, The Management Team
   

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9. J

   Jason

   Detroit2 reviews

   5.0

   Dined on March 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as usual. Service and food great as usual.
   

   Benihana - Farmington Hills, MIResponded 7 days ago

   Dear Jason, Thank you so much! 😊 We're thrilled to hear that you consistently enjoy our food and service. Your support means the world to us, and we can't wait to serve you again soon! 🍽️🙌
   

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10. P

    Paris

    Detroit5 reviews

    1.0

    Dined on March 17, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    This was the worst experience I have ever encountered at Benihana in all of my years dining here for special occasions. We were treated poorly, unjust, and disregarded. The service was bad that it was laughable. We were celebrating my Husband's birthday and I was reluctant to choose Benihana Farmington Hills as the location to celebrate such a joyous occasion. Our reservation was at 8:00 PM. We were seated at a dirty table...the table was so dirty that I had to ask the waitress for a wet napkin to clean where I was sitting. I informed her that it was my Husband's Birthday and I would like the Benihana Birthday celebration song for him. At the end end of our dinner she came out with a bowl of ice cream without her team, the drum, or the tambourine for the birthday song. Instead, our waitress rushed through a half way decent happy birthday greeting. When expressed my disappointment to her, she brushed it off and stated that everyone was going home so she couldn't do it then walked off mocking me. Meanwhile, there were 3 staff members just hanging out at a table talking waiting for patrons to finish eating so that they clear tables. Just downright unacceptable. That's that. Then there was hair in my daughter's food. I didn't bring it up to the waitress because I didn't want to be mocked. I went directly to the manager who seems irritated that I was speaking to her. She did not check or follow up with our family at all. At one point, the chef left the table because he forgot something in the kitchen. The bathrooms were also dirty. Again, I've frequented this location for years on end and it's severely declining. The experience was awful today the least. The only reason I was ended up here is because that's where my kids wanted to treated their Father for his birthday. I rushed back from Traverse City, Michigan for an unsatisfactory experience on a meaningful day. Unacceptable and disgusting. Don't take my word for it, go see for yourself and report back.
    

    Benihana - Farmington Hills, MIResponded on March 18, 2025

    Dear Paris! We are truly sorry to hear about your terrible experience at Benihana Farmington Hills, especially on such a special occasion. What you described is unacceptable, and we deeply regret that we let you down during your husband's birthday celebration. From the dirty table, rushed and disrespectful service, mishandled birthday celebration, to the hair in your daughter's food and dirty bathrooms—this is far from the high standard we strive to uphold. Your frustration and disappointment are completely understandable, and we sincerely apologize for how you were treated. We’ll be addressing these serious issues with our team to ensure this doesn’t happen again. We deeply regret that your special day was marred by this experience and appreciate you sharing your feedback.
    

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