Benihana - Encino, CA

Review summary

1. OT

   OpenTable Diner

   Los Angeles2 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   After making my reservation i was still having to wait over 45 minutes for a table. why call it a reservation?? Not to mention we didnt eat until who knows how long later due to waiting another very long wait for the chef. theres no reason why i should get there at 7:30 and leave at 10:30 on a TUESDAY night WITH A RESERVATION. honestly ridiculous service and if i would’ve known this i wouldve made reservations for my boyfriends birthday elsewhere.
   

   Benihana - Encino, CAResponded 1 day ago

   Dear Guest! We sincerely apologize for the long wait, especially with a reservation. We understand how frustrating it is to plan a special evening and experience delays. This is not the level of service we aim to provide, and we truly regret the inconvenience. Your feedback is important, and we’ll work on improving our reservation process and wait times. We appreciate you giving us a try and hope we can provide a better experience in the future.
   

   Is this helpful?

2. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Way too busy even with a reservation. Food had no seasoning. Way too loud you can barely hear the person next to you.
   

   Is this helpful?

3. OT

   OpenTable Diner

   Los Angeles1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time celebrating family birthdays.
   

   Benihana - Encino, CAResponded 6 days ago

   Dear Guest! We're absolutely delighted to hear that you had a great time celebrating your family birthdays at Benihana - Encino, CA! It's wonderful to know that our food and service met your expectations. We always strive to provide the best for our guests and your kind words are a testament to our efforts. We can't wait to welcome you and your family back for more celebrations in the future! Best regards, The Management Team
   

   Is this helpful?

4. S

   Shelly VIP

   Los Angeles61 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I came here for a birthday celebration. We had such a great experience. The food and service is always fantastic! The chef is so much fun/talented. Dinner and show all in one place! I would also like to give a “BIG SHOUT OUT “ to Tar our server. He was friendly, accommodating and very helpful. We will definitely be back.
   

   Benihana - Encino, CAResponded 6 days ago

   Thanks for visiting us, Shelly! We're thrilled to hear that you and your husband had a great experience celebrating your birthday at Benihana - Encino, CA. It's wonderful to know that our food and service met your expectations. We're also glad to hear that our chef's talent added to your experience. Your kind words about our team are greatly appreciated. We're looking forward to welcoming you back soon! Best regards, Benihana - Encino, CA Management Team
   

   Is this helpful?

5. KM

   KerriM

   Hawaii5 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an absolutely marvelous time. The service was amazing. The food was absolutely delicious because my mom’s 85th birthday. She felt so excited and happy it was amazing the steak the filet mignon the Châteaubriand, the shrimp, the scallops oh my gosh, everything amazing.
   

   Benihana - Encino, CAResponded on March 4, 2025

   Thanks for the feedback, Kerri! We're thrilled to hear that you and your mom had a wonderful birthday celebration at Benihana - Encino, CA. It's great to know that you enjoyed the food and service. We always strive to make special occasions even more memorable. We appreciate your kind words and look forward to welcoming you back for more memorable experiences.
   

   Is this helpful?

6. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   I could not believe how absolutely filthy dirty. This Benihana location is. Not to mention they made us wait an hour when we already had a reservation for my birthday dinner.  Low ceilings felt like we were in a cave. there was food all over the floor, disgusting walls, and never even threw shrimp in our mouths! So disappointing to see this place go so down hill. Please spare me next time by replacing those carpets!!!!!
   

   Benihana - Encino, CAResponded today

   Dear Guest, We’re truly sorry to hear about your disappointing experience, especially on your birthday. The cleanliness issues and excessive wait time you described are unacceptable, and we sincerely apologize for letting you down on such a special occasion. Your feedback is extremely important, and we’ll address these concerns with our team immediately, including reviewing our cleaning procedures and facility maintenance. We appreciate you bringing this to our attention and hope you’ll give us another chance to provide the quality experience you expected. Thank you for sharing your feedback. Best regards,
   

   Is this helpful?

7. TH

   TaylorH

   Los Angeles4 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing dinner, great service! Definitely will be back
   

   Benihana - Encino, CAResponded on March 3, 2025

   Thanks for the feedback, Taylor! We're thrilled to hear that you had an amazing dinner at Benihana - Encino, CA. It's wonderful to know that our service met your expectations. We always strive to provide the best dining experience for our guests and your feedback lets us know we're on the right track. We can't wait to welcome you back soon!
   

   Is this helpful?

8. J

   Jennifer VIP

   Los Angeles11 reviews

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   It smells from too many years of cooking. It’s dirty. It needs a good remodel.
   

   Benihana - Encino, CAResponded on March 2, 2025

   Hey Jennifer, Thank you for taking the time to share your thoughts with us. We're glad to hear that you enjoyed our food, but we're truly sorry to hear that our overall cleanliness and cooking smells affected your dining experience. We understand that your recent remodel needs to be done, and we're committed to making it better. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best, The Management Team
   

   Is this helpful?

9. OT

   OpenTable Diner VIP

   Los Angeles7 reviews

   3.0

   Dined on February 24, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   They make u wait for over an hour even though you have a reservation! Had to make my mom wait with her knee and heart problems, ON HER BIRTHDAY! Not cool! Don’t overbook!
   

   Benihana - Encino, CAResponded 4 days ago

   Dear Guest! Thank you for taking the time to share your feedback. We're sorry to hear about the long wait you experienced on your mother's special day. It's never a good idea to keep our guests waiting regardless of the circumstance. We understand how frustrating that must have been for you and your family. We appreciate your patience and your comments have been noted for improvement. We hope to have the opportunity to make your next experience more enjoyable. Best regards, The Management Team at Benihana - Encino, CA
   

   Is this helpful?

10. OT

    OpenTable Diner

    Hawaii1 review

    1.0

    Dined on February 24, 2025

    1. Overall 1
    2. Food 5
    3. Service 3
    4. Ambience 2

    If you make reservations on line be prepared to still wait. We had to wait 45 mins
    

    Benihana - Encino, CAResponded on March 4, 2025

    Dear Guest! Thanks for the review. We're sorry to hear about the wait you experienced despite making a reservation on our site. We understand the frustration of waiting, especially when you're looking forward to a meal out. We're glad to hear that you enjoyed the food. We're committed to providing excellent service and we hope that we can make your next visit even more enjoyable. We appreciate your feedback and hope to see you again soon.
    

    Is this helpful?